Inbound Customer Support Candidate.

Amanda J. Slade

***********@*****.*** 480-***-**** Apache Junction, AZ 85119

Professional Summary

Motivated candidate with over twenty years experience in inside and outside sales. Background includes direct, client facing and consultative sales both remote and on site. I am actively searching for employment and open to a career change with the right opportunity. I am seeking a remote, full time and permanent, long term position with a successful, innovative small to medium sized company or start-up that values and rewards hard work and employees that contribute to the success of the company. I have varied and diverse experience and skills that are transferable. I'm a fast learner, hard working and open to train in a new field or business. I am available to start within a week and have a flexible schedule. Work Experience

11/2024 – 12/2025

Mesa, AZ

Extra Space Storage

Inside Sales Representative

•Phone sales representitive. Incoming calls Information gathering Inventory managment Ascertaining needs Matching needs to product Negotiation Closing sale Data entry and updating CRM

08/2023 – 11/2024

Apache Junction, AZ

Synergy Auto Group

General Manager

Managed all aspects of small dealership. Starting with it's first month of operation: implemented all systems of operation: Direct Sales, online sales and negotiating deals. Created and managed day to day operations such as administrative, office management, payroll, banking deposits. Worked with private customer lenders and dealership lenders that provided short term loans for the purchase of inventory, including paying off lenders of sold cars. Duties included; staff supervision, taking inventory photos and writing and maintaining ads using various marketing channels and social media, answering consequent enquiries, scheduling sales appointments, closing sales and completing sales closing documents. Use of dealership software and CRM, updating and keeping current data within system of record for business development and legal purposes. Performed customer service, follow up and problem solving. Issuing and sending out titles according to state law and regulations and following up on customer receipt of titles including trouble shooting non receipt. Created and implemented system of proof of receipt and records for audits. Excelled in the Direct Sales role where of the two dealerships in Oregon and Arizona I was the top sales person with 43 sales in two months out of a working inventory of between 30 to 45 cars at a given time making me the number one sales person in both dealerships.

01/2023 – 08/2023

Remote /Contract

Work

TTEC /Bank of America

Fraud Claims Investigator

Back office EIT Specialist. Investigating bank fraud claims. Reviewing and investigating within systems of record to determine outcome of fraud claims using multiple software programs/platforms simultaneously. Left when contract ended with B of A

08/2022 – 01/2023

Tempe, AZ

TTEC/Google

Google Ads Strategist

Working with marketing agents for end user on multiple shared paid google ads accounts as a strategist in consultative sales role. Accomplishments: Google Ads Certification. Contract position.

06/2021 – 08/2022

Remote

Welcome Wagon Mesa, Apache Jct. AZ

Community Marketing Executive

Marketing Specialist/Sales Connecting New home owners with local businesses and organizations through self generated leads selling print and digital advertising. Developing relationships, networking utilizing category specific searches, social media, cold calling, emails and social media messaging. Building book of business. Outside and digital presentations. Customer service, consultative sales, closing sales.

11/2018 – 05/2021

Mesa, AZ

Floor and Decor

Interior Design & Sales Consultant

Design Consultant/Sales Closer - Proactive lead follow up, scheduling design appts. ascertaining customer needs, up-selling whole projects, delivering outstanding customer service, developing relationships with clients for retaining customers and repeat business, Selling and creating designs for Flooring, Wall tile, Counter tops, Decorative elements, Kitchen & Bath, Outdoor kitchens and Patio Design. Project management, estimator with extensive construction/remodel/restoration background, experience and knowledge. Heavy customer contact, follow up, problem solving, customer service and sales, networking and building business relations with homeowners, contractors, rental property and house flippers. Prepare and propose concepts and recommendations for design sets. Create and present for client approval Calculate material quantities, make recommendations for whole project needs verify stock and order as needed Schedule and perform design consultations; gather project information and ascertain needs, wants, style and create custom designs and present to inspire, excite and motivate clients Customer service, problem solving and follow ups

03/2014 – 11/2018

Mesa, AZ

Five Star Bath Solutions

Sr. Outside Sales Representative

Senior Outside Sales Representative & Marketing Coordinator Outside Sales Representative - In home presentations, estimate writing and closing sales.. Inside Sales, Customer Service Representative - Calling leads and scheduling in-home appointments. Problem solving, handling customer issues, follow-ups, job inspections and over-all project management Marketing Coordinator, Administrative Support - Booking and hiring/managing staff for trade shows. Closing sales, managing from leads to installation. Training and on-boarding new sales reps, designing and creating marketing materials, sourcing job materials, services and labor, maintaining social media and webpages, writing ad copy, screening, prioritizing and responding to customer enquiries and booking appointments.

Education:

1976 – 1979 General Studies/Liberal Arts (Associate) Radstock Tech-Radstock, Avon UK

Skills, Attributes and Qualifications:

Adept at keeping current with latest trends, market research of competitors and product/systems learning.

Skilled at building rapport, ascertaining client's needs and offering solutions that highlight value. Uses years of sales experience to overcome objections and strive to obtain a one call close. Have the ability to project excitement and present a company's product or service in a way that gains interest and offers a solution. Good listener who addresses and strives to resolve each client's particular pain points.

Excellent written and verbal communication skills. Displaying excellent value proposition skills and ability to instill trust in prospective clients with enthusiasm and professional representation.

Particularly talented at creating persuasive and compelling communications through any written or verbal channels.

Other important assets and valuable skills include: — Proficient and advanced computer skills Time management, and good organizational skills. Record keeping and research skills. Hard working, dedicated, with good work ethics Driven and motivated to succeed. Committed to exceeding expectations in customer satisfaction with goals of becoming a valuable team player and asset to the company.

Custom Section

Authorized to work in the US for any employer

Google Ads Certified in 2024

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