Dynamic Commercial Driver - Customer Success & Sales Leader

Experienced Commercial Driver / Customer Service & Sales Expert / Delivery Professional / Business Manager

Dynamic, professional driver and sales strategist. Improve company revenue while increasing sales and performance. Phenomenal in building new business, securing customer loyalty, and forging strong relationships with external business partners.

Core competencies

Exceptional Customer Service

Project Management

Key Client Retention

Strategic solutions

Territory Growth/Development

Organizational Leadership

Reliable, Efficient, Professional

High-Impact Sales

Business Acumen

Professional Experience

Owner,

Floor X Floor LLC, Stone Mountain GA 2023 – Present

● Assisting customers with selecting flooring options

● Negotiating pricing, additional charges, and payment options

● Drafting, finalizing, and submitting paperwork to complete sales

● Coordinates upcoming projects with prime contractors and compilation of project material lists

● Maintaining an in-depth understanding of all available brands and types of flooring

● Reaching out to customers after completed sales to suggest additional service or product purchases

● Building relationships to ensure repeat business

● Scheduling installation of flooring and resolving customer complaints

● Measuring, estimating, and closing sales on site including deposit

● Assisting customers with special order and in-stock purchases

Specialized Commercial Glass Courier 2022 - 2023

Maverick Transportation, North Little Rock, Arkansas

Certified Transportation Professional long-haul driver

Transported freight from origin to destination per customer contract agreements.

Coordinated daily deliveries in accordance with customer schedules; adjusted itineraries to accommodate peak delivery times and alternate routing needs.

Prepared and managed delivery authorization, pickup documentation, and manifests.

Performed and recorded daily pre-trip and post-trip inspections using company checklist and submitted detailed reports after trips and deliveries.

Loaded and unloaded merchandise and reviewed deliveries at terminal destination to ensure customer satisfaction.

Owner/Operator 2022 - 2023

ARTIKOL LLC, Stone Mountain, GA

• Communicated daily with brokers, carriers/drivers, and receivers to manage load assignments and

assist with resolving issues.

• Coordinated pickup and delivery schedules based on driver Hours of Service availability to reduce

delays by 20%.

• Responsible for account management, various monthly budget reports for expenditures, payroll,

safety, Electronic Logging Device and licensing compliance.

• Loaded and unloaded merchandise and reviewed deliveries at terminal destination to ensure

customer satisfaction.

• Managed delivery invoicing and collected customer payments.

IHX Area Manager/Acting Director 2019 - 2022

AT&T Entertainment, Mobility and Business Solutions, Atlanta, GA

Delivered key sales & compliance information to stores, to coach store management to appropriately increase sales and customer satisfaction, to uphold AT&T regulations, to prepare & hold accountable store managers with respect to inventory requirements, trainings, policies/procedures, audit preparedness, and general operations & customer/company concerns.

Made field visits to ensure compliance & operational standards.

Reviewed store operations & created coaching plans.

Maintained company culture and motivated management staff.

Interviewed, hired and assisted in training of new employees for each designated location.

Maintained proper scheduling, overtime, and other policies for each manager/location.

Application Sales Consultant II 2016 - 2019

AT&T Corporate Business Solutions, Atlanta, GA

Georgia / South Carolina Market (High Volume Territory/ Technical Market Overlay)

Co-manages a Team of 10 First Level Account Managers

Technical Overlay Co-Manager responsible for providing complex/technical products, services, applications, and/or solutions to customers, in order to solve their strategic business needs.

Managed and coordinated the sales and technical team in support of the sale of the company’s products.

Assisted Account Managers in identifying sales opportunities to drive top line results. Excelled in execution, ultimately driving improvement in business product knowledge and sales by developing, innovating, educating, and inspiring.

Established and maintained business relationships with businesses, local government, education and medical entities, in order to effectively execute program objectives.

Ensured all Account Managers were trained on specified sales and training processes, client communication, and product knowledge.

Developed teams and supported networking/identifying top talent. Empowered teams to embody a strong belief in the brand, respective team members and business personnel.

Education

B.S. Management Information Systems & Business Analytics, Prospective Graduate Colorado State University – Global Campus 2028

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