Executive Coordinator with 20+ Years of Support Experience

CAMILLE V. HARRIS

Clayton, NC ***** ***. ***.**** ******@*****.*** www.linkedin.com/in/camillevharris

Professional Summary

Highly skilled and accomplished Coordinator with over 20 years of experience supporting C-level executives. Possesses excellent communication and interpersonal skills, as well as a strong work ethic. Proven ability to think independently and develop strategies to help build relationships with stakeholders in a variety of settings. Recognized for exceptional communication and problem-solving skills, resulting in streamlined processes and improved productivity. Adept at handling confidential information with discretion and maintaining a professional demeanor in fast-paced environments.

PROFESSIONAL EXPERIENCE

NOVO NORDISK, Clayton, NC Sept 2021 – Oct 2025

Project Coordinator - Business Support / IT Automation – PM (Feb 2023 – Oct 2025)

Led projects under direction of department director. Oversaw project flow process from origination to completion within defined scope, cost, and time constraints. Owned calendar, managed schedule, anticipated needs, and effectively managed director’s time.

Oversaw administrative functions for five department managers in Business Support and IT Automation.

Calendar management with coordination amongst multiple time zones.

Drafted and edited reports, presentations and other documents for executive review.

Owned team targets and executive reporting; converted operational data into dashboards and presentations that drove management decisions.

Managed administrative supplies by ordering supplies, cataloguing materials and tracking expenditures.

Coordinated bereavement flowers and charitable contributions as appropriate. Prepared and processed purchase orders for HR expenses.

Planned all department meetings and events; managed agenda, logistics, presentations, output, actions, catering, and locations.

Supported HR communications, including employee announcements and engagement initiatives.

Prepared and submitted expense reports on behalf of management in compliance with company policies.

Trained new Administrative Assistants in expense reporting systems (Concur) and purchasing order processes (Coupa), and other daily tasks.

Facilitated new hire onboarding for employees and contingent workers, provisioning system access, workstations, and IT equipment to achieve Day-1 readiness.

Project Coordinator - Purification – PM (Sept 2021 – Feb 2023)

Provided end-to-end administrative and document control support, owning schedules, meetings, travel, presentations, and data management to keep leadership and compliance workflows on track. Collected, entered, tracked, and reported KPIs. Served as ISOtrain, SharePoint, Info Center Board, and Microsoft Teams coordinator; managed Teams Channels, P2P, and Concur accounts.

Processed and followed up Purchase Order requests for department via Coupa.

Conducted new hire onboarding, including managing locker assignments.

Collaborate with the Team Manager to meet deliverables.

Implemented and maintained documentation filing system in accordance with 5S principles.

LOWES HOME IMPROVEMENT, Clayton, NC Nov 2020 – Aug 2021

• Supported delivery operations, including issue identification and resolution.

• Collaborated with third-party service providers, supply chain teams and store operations personnel.

• Worked cooperatively with other internal teams to accomplish joint projects and common delivery objectives.

LOWES FOODS, Clayton, NC May 2020 – Nov 2020

• Provided excellent guest service through Lowes' department activities. Utilized selling skills and merchandising programs to enhance guest interaction and achieve maximum sales.

METLIFE, Cary, NC Jun 2015 – Dec 2018

Project Management Analyst – Efficiency and Performance Engineering (Nov 2015 – Dec 2018)

Supported End User Technology (EUT) Engineering team in SaaS environment. Coordinated stakeholders, managed data and systems (ServiceNow, Salesforce, JIRA, Clarity, SharePoint), and served as VP liaison in meetings. Created, maintained, and tracked KPI reports; provided weekly performance reporting to inform continuous improvement. Owned cost-optimization lifecycle, using root-cause analysis to prioritize, remediate, and close production-impacting issues.

Recognized as 2017 MetLife GTO Leadership Nomination Recipient.

Introduced Agile / Kaizen / Lean frameworks (Scrum, Kanban) to multiple organizations in End User Technology.

Camille V. Harris Page 2

Yielded financial savings (via lowered licensing costs) by leading tool rationalization project.

Led EUT cost optimization effort of combined End User Teams to achieve collective cost optimization goal of $1M in 2017.

Provided coaching to develop cLEAN® mindset.

Collaborated with leadership on JIRA rollout, training, and creation of executive dashboards; aligned delivery tracking to business goals and cut project risk 80% through weekly risk and status governance.

Organized high school engineering mentorship program; partnered with leadership / students on setup, supplies, and swag.

Project Manager – Shared Services (Jun 2015 – Nov 2015)

Coordinated all Shared Services projects and provided direct executive support to Engineering AVP, aligning cross-functional teams and stakeholders to keep delivery on track.

Built IT operations framework with engineering and service ops that standardized intake, workflows, and performance metrics to drive measurable service improvement.

Created and delivered performance metrics, partnering cross-functionally to analyze project authorization requests (PARs) and financials; produced executive-ready reporting and presentations.

Applied Deming cycle methodology to achieve improvement in support and technology processes.

Ran project governance and reporting; used Salesforce, Clarity, Excel, and PowerPoint to track plans, status, and issue resolution.

NETAPP, Research Triangle Park, NC Aug 2006 – Jul 2013

Solutions Integration Group Program Manager (2012 – 2013)

Managed schedule, risk, issue, and budget reporting across $5M programs, resolving delivery blockers in real time to protect timeline, cost, and business outcomes. Led cross-functional teams comprising members from engineering, management, marketing, quality assurance, operations, finance, and global services functions.

Streamlined and automated release processes and metrics; drove faster issue resolution and tighter program lifecycle control.

Worked with development, QA, and product leadership to execute UAT / plan releases and prioritize backlog.

Led Kaizen and problem-solving workshops, governed Agile process changes, and applied plan-do-check-act (PDCA) methodologies to drive continuous operational improvement.

Rapid Response Engineering Program Manager (2010 – 2012)

Owned metrics database and reporting engine, delivering monthly, quarterly, and ad-hoc insights that generated $150K in quarterly cost savings.

Partnered with business, IT, and leadership to launch Rapid Response Engineering (RRE); built Product Variance Request (PVR) solution enhancement framework, execution models, process guide, and KPIs to drive future product and service strategy.

oTracked, reported, and drove feature PVR responses to bolster team productivity; metrics were presented monthly.

oPartnered with Salesforce.com business leads and IT to develop initiative and execution plan, responsible for PVR entry, modification, and data collection. Standardized partner submissions, enforced SLAs, and improved data accuracy.

Global Tech Office Project Coordinator (2008 – 2010)

Directed Field Technology Lead support operations, bridged corporate-to-field technical communications, and ran executive scheduling and agenda management for Competitive Advantage team.

Managed AMERICAS, EMEA, and APAC registrations and attendance for annual Insights conferences, supporting both in-person and virtual delivery; coordinated 2009 Global Technical Insights conference, achieving landmark attendance and CSAT ratings.

Coordinated bi-annual Field Technology Lead off-sites for managers and guest speakers, managing travel, agendas, and risk mitigation to keep all milestones on schedule and on scope.

Customer Support Representative (2006 – 2008)

Opened and managed over 1000 support cases monthly, dispatched field services within SLA timelines, and coordinated with Sales and Field teams to deliver 24/7, SLA-compliant customer, product, and post-sales support, resulting in a 98% customer satisfaction rate.

Named #1 Customer Service Rep (2007) for leading team in accuracy, call quality, and availability; also reduced case age 10%.

Designed Root Cause Analysis of incident tickets to measure performance, trends, and progress.

Developed CSR training material and trained India CSR team ahead of position outsourcing.

Early Career: IQVIA (aka Quintiles)

Hired as executive assistant to Chief Financial Officer Dennis Gillings.

Early Career: Cisco, Research Triangle Park, NC

Hired as service operations representative; promoted 2 times, culminating in role as Vendor Service Delivery Program Manager.

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