Detail-Oriented Compliance & Administrative Professional
Resume:
Barbara C. McManus
Chester, SC 29706
*****************@*****.***
Professional Summary
Detail-oriented professional with extensive experience in customer service, document processing, and regulatory compliance. Skilled in managing confidential information, verifying financial and insurance data, and assisting clients with accuracy and empathy. Seeking a position where my background in mortgage compliance, medical records, and administrative support can be utilized.
Core Competencies
• Financial & Document Accuracy
• Regulatory Compliance
• Customer Service & Client Relations
• Confidential Records Management
• Team Collaboration & Leadership
• Multi-Industry Adaptability
Professional Experience
Government Insuring Analyst – Movement Mortgage
2020 – 2025
• Reviewed loan files to ensure compliance with federal (FHA, VA, USDA) regulations.
• Verified documentation accuracy for mortgage insurance processing.
• Communicated with internal teams and government entities to resolve application issues.
• Maintained precision and timeliness in handling sensitive financial documents. Manager – Richburg Storage
2018 – 2020
• Managed records, tenant billing, and rental agreements.
• Handled customer inquiries, payments, and facility logistics.
• Maintained detailed logs of unit inventory and occupancy. Patient Access Representative – Chester Regional Medical Center 2016 – 2018
• Registered patients and verified insurance coverage.
• Collected co-payments and maintained patient confidentiality.
• Routed calls and assisted in departmental communication. Customer Service Representative – Key Benefit Administrators 2015 – 2016
• Answered benefit-related inquiries from members and providers.
• Explained insurance policy details clearly and accurately.
• Consistently met performance and quality assurance standards. Release of Information Specialist – HealthPort
2011 – 2014
• Handled confidential patient records across 22 clinics in 3 counties.
• Responded to record requests via phone, fax, and in-person.
• Maintained HIPAA compliance in all document handling. Owner/Manager – Backstage Restaurant & Lounge
2001 – 2011
• Oversaw operations, staƯ management, and customer service.
• Handled financial reporting and transaction reconciliation.
• Ensured service quality and resolved guest concerns. Education
• York Technical College 1984 – 1986
• GED – State of South Carolina 1980
• Lewisville High School 1977 – 1980
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