Customer Experience Coordinator with Data Entry Focus

Janet Canning

Data Entry Specialist

203-***-**** • Myrtle Beach, 29588, SC • *********@***.***

SUMMARY

Meticulous Data Entry Specialist with over 5 years of experience in processing complex claims and ensuring data accuracy. Specializing in medical claims adjudication and inventory management, with a keen eye for detail and strong organizational skills. Proven track record of enhancing operational efficiency through methodical research and problem-solving, having managed numerous spreadsheets and documentation. Eager to bring expertise in data accuracy and compliance to a dynamic team, contributing significantly in a remote role. WORK EXPERIENCE

Claims Processor IC-2 Clearance, Mindlance, MYRTLE BEACH, United States 08/2025 – Present

Reviewed and adjudicated complex, specialty, and deferral medical claims for military Tricare Family members.

Determined whether to return, deny, or pay claims according to organizational policies and procedures.

Scrutinized and processed complex or specialty claims in compliance with business and contract regulations and internal standards.

Entered claims into the claims system iFlow after verifying correct coding of procedures and diagnosis codes.

Investigated and resolved claim edits and deferrals. Resolved claim problems by utilizing policies, procedures, and reference materials while coordinating with various internal support departments. Responded promptly to routine correspondence and completed spreadsheets in a timely manner. Indexed correspondence and directed it to appropriate departments. Reviewed medical documentation.

Liquidator, Caring Transitions of Myrtle Beach, MYRTLE BEACH, United States 01/2020 – 07/2025

Decluttered homes to prepare for online auctions.

Photographed auction items with meticulous attention to detail for online listings. Managed inventory of products purchased by clients, ensuring accuracy and detail. Delivered excellent customer service and fostered rapport with clients and their family members. Assistant Property Leaser, Ivystone Apartments, MYRTLE BEACH, United States 05/2018 – 11/2018

Cultivated positive relationships with prospective and current tenants. Facilitated the property leasing process by addressing tenant inquiries. Drafted and executed detailed, legally compliant lease agreements. Ensured accurate completion of all paperwork and contracts. Managed phone inquiries and documented all work orders. Supervisor for Fraud Investigative Department, Travelers Insurance Company, Hartford, CT, United States

06/1984 – 09/1997

Supervised a team of fraud investigators, guaranteeing cases were handled efficiently and effectively.

Directed the selection, performance, and development of the investigative team. Prioritized a large and varied caseload to ensure the timely resolution of fraudulent claims. Reviewed reports and investigative findings to ensure quality and thoroughness. Led, mentored, and guided a team of fraud investigators to enhance their skills and effectiveness. Process claims for two years, processed complex claims for three years. EDUCATION

No degree, accounting, Greater Hartford Community College, Hartford CT 09/1975 – 03/1976

No degree, Accounting, Eastfield College, Mesquite TX 09/1982 – 04/1983

SKILLS

Logistics Research

Coordination Client Communication

Customer Service Problem Solving

Critical Thinking Conflict Resolution

Leadership Integrity

Flexibility

CERTIFICATES

IC-2 Clearance, Mindlance

2025

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