Operations & Administrative Professional with 15+ Years Experience
Resume:
NICHOLE M. ZABETAKIS
Hampstead, MD 21074
****************@*****.***
PROFESSIONAL SUMMARY
Detail-oriented administrative and customer service professional with more than 15 years of experience supporting office operations, maintaining records, managing schedules, and providing high-quality customer service in hospitality, healthcare, IT, manufacturing, military, and title processing environments. Skilled in data entry, documentation control, inventory tracking, and Microsoft Office applications. Known for professionalism, organization, reliability, and the ability to multitask in fast-paced settings.
PROFESSIONAL EXPERIENCE
PDP
Title Specialist June 30, 2025 – Present
As a Title Specialist, responsible for processing, reviewing, and verifying title documentation to ensure accuracy and compliance with state and company regulations. Maintain detailed records, resolve title discrepancies, and communicate with internal departments and external agencies to ensure timely completion of title work. Create affidavits and verify loan status for the repossession department to support legal and recovery processes. Utilize internal systems to track title files while maintaining confidentiality, accuracy, and regulatory compliance.
Friendly Farm Restaurant, Hampstead, MD
Office Administrator / Waitress November 2013 – May 2025
As an Office Administrator, accurately processed customer orders and payments while ensuring all customer needs were met in a timely and professional manner. Maintained inventory records, labeled products, and ensured proper stock rotation. Coordinated customer flow and staff workload to maintain efficient service and assisted team members as needed. As a Waitress, ensured quality control of all products served, confirmed guest satisfaction, resolved customer concerns, restocked dining and kitchen areas, and maintained professionalism while handling complaints and service issues.
Fidelity Building Services
I.T. Administrative Assistant September 2016 – March 2018
Maintained schedules for the IT Director, recorded and posted meeting notes, and ensured documentation accuracy. Ordered IT equipment after presenting options to management and tracked all computers, laptops, printers, and related assets using electronic and manual systems. Maintained storage records and coordinated recycling of outdated equipment. Updated departmental billing spreadsheets weekly and ensured accuracy. Assigned IT service requests, followed up on issue resolution, coordinated technician schedules, and set up and programmed equipment for employees.
Advanced Vacuum Company (ADVACO)
Account Specialist April 2011 – September 2013
Entered equipment data, failure analysis reports, billing information, and shipping documentation with a high level of accuracy. Created Bills of Lading and coordinated customer and vendor shipments. Communicated with customers regarding quote changes and repair approvals and coordinated repairs with external companies. Maintained electronic and paper records for major accounts, scanning and archiving documents on a shared server. Provided administrative support including managing a multi-line phone system, scheduling conference calls, arranging travel, and coordinating shipments.
Express Care Westminster
Office Administrator / Patient Registration November 2009 – December 2010
Assisted patients in a professional and friendly manner, answered inquiries, and handled phone messages accurately. Registered patients, verified personal and insurance information, corrected discrepancies, and scanned and indexed records for future use. Retrieved and processed forms and documentation required for patient visits.
USAF/Maryland National Guard – Sr Airman
Office Manager / File and Records Manager / Orderly Room Clerk October 2003 – February 2007
Managed administrative operations to ensure tasks were completed accurately and on time. Maintained personnel, medical, and professional records with strict confidentiality. Prepared correspondence and interdepartmental memos and assisted personnel with administrative and clerical needs. Demonstrated problem-solving skills in high-pressure environments and supported mission-critical operations.
EDUCATION
Graduated from North Carroll High School in 2004. Completed Microsoft 7.0 Course in Biloxi, Mississippi in 2004. Completed General Business Studies coursework at Carroll Community College in 2005.
PROFESSIONAL ACHIEVEMENTS
Awarded the Air Force Achievement Medal for outstanding problem solving and professionalism. Nominated for Airman of the Year for professionalism and adaptability. Held a security clearance.
References available upon request
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