Multilingual Client Support Specialist (Remote)

LAURA MARIA VERVILLE

• • • • • Lexington, United States 40517 ***************@*****.*** • • • • •

Community Services and Languages Interpretation.

Education, Curriculum Planning and Instructional Assistant. Trauma Informed Child and Youth Care.

Administration Assistant, Customer Service Management and Property Maintenance.

PROFESSIONAL SUMMARY • • • • • • • • • • • • • •

Medical and Community Interpreter in English and Spanish, with over 15 years of expertise in facilitating effective communication to overcome language barriers in healthcare, educational, and social service settings. Proficient in translating medical documents and enhancing patient care through precise interpretation, having successfully supported over 100 patient and client cases. 7 years of experience supporting certified teachers to provide instruction for individuals or small groups, to monitor and report student progress ensuring students engagement and development in safe and enriched environments. A dependable collaborator with School Staff, Children and Youth specialists to tailor educational activities that cater to varied language and cultural needs for improved learning experiences.

Currently training and gaining experience as a youth care associate that provides nurturing, therapeutic support and supervision to youth ages 17 to 21 who have intense emotional and behavioral needs. Helping youth in their treatment plan and encouraging a safe and healthy lifestyle, including meal preparation, routine shore supervision, minor maintenance, cleaning tasks, transportation to and from appointments, supply shopping with responsibility and acting as a positive role model.

Skilled in early childhood education and community development, have demonstrated a strong commitment to improving client and community outcomes through detailed attention to language and cultural nuances. Still an active volunteer for Early Childhood Education and Academic Tutoring with non-profit organizations. Providing professional childcare and classroom management successfully, by implementing creative teaching materials for daily enrichment and safety during the months of public emergency of COVID19. Assistance with Property Management for Real Estate investments and Energy Efficiency Solutions. Assisting the main contractor with software upgrades and equipment installations that reduced energy consumption to nearly 50%. Assisted in the completion of meticulous remodels, ensuring adherence to all building codes and regulations, with sensitive timelines, under a high-pressure environment. Focusing on team development, human resources, and business relations. Also establishing a set of skills and values for best maintenance and janitorial practices. WORK HISTORY • • • • •

03/2025 to Current – Multilingual Instructional Assistant Jessamine County Public Schools – Nicholasville, KY

06/2024 to Current - Direct Care Associate Kentucky United Methodist Homes for Children – Lexington, KY

11/2023 to Current - Medical and Community Interpreter - Access Language Solutions and Clarity Interpretation of Central Kentucky– Lexington, KY 11/2020 to 05/2021 Pre-K Teacher Assistant/substitute Teacher Mary Queen of the Holy Rosary Catholic School – Lexington, KY

11/2009 to 07/2020 Co-founder & Development Facilitator Operation Restore Dreams – Portsmouth, VA

11/2009 to 07/2020 Assistant Manager of Maintenance, Remodeling, Construction, Development Facilitator, Cleaning and Janitorial for Vervilleventures LLC – Portsmouth, VA

08/2010 to 06/2018 English as a Second Language Tutor and Spanish Interpreter Chesapeake Public Schools – Chesapeake, VA

01/2014 to 01/2017 Officer of Election/Poll Worker Electoral Board of Chesapeake, VA – Chesapeake, VA

12/2007 to 04/2008 Cooking crew Member McDonalds – Portsmouth, VA EDUCATION • • • • •

High School Graduate, Colegio San Juan Eudes -12/1999 - Medellín, Colombia. Associate degree in Secretarial/Clerical Studies, SENA - 01/2002 Bogotá. Bachelor's degree in early childhood education, Universidad Pedagógica Nacional de Colombia - 01/2007 - Bogotá

Cultural Exchange and Studies in Sciences of Education, Universidad de Granada 08/2006 Granada, Spain. Scholarship.

Cultural Homestay International 10/2008 - Portsmouth, VA. USA Work and travel. Career Studies Certificate in Child Development, Tidewater Community College - 09/2013 - Chesapeake, VA. USA.

www.upn.edu.co ; www.ugr.es; www.sena.edu.co, www.ridleyacademy.com, www.colegiosanjuaneudes.wixsite.com

ADDITIONAL INFORMATION • • • • •

Hobbies are with everything related to the Arts of living, Playing Music, Dance and contemplating Nature. Philosophy, fitness, trauma informed therapy and child centered play techniques.

PERSONAL AND PROFESSIONAL REFERENCES • • • • • • • Savannah Kuney, ********.*****@******************.***, 859-***-**** Anne Bradley, **********@*****.***, 757-***-****, ORDreams 501-c3 Kimberley Kobza, YMCA of Central Kentucky, *********@*****.***, 607-***-**** Charlotte Lewis, *********.*****@*********.*********.**, 229-***-**** Greg and Hannah Holden, ******@*******************.***, 859-***-**** Lynn Fors, ****@***********************.***, 859-***-**** Trey William Releford, *******.********@*****.***, 859-***-**** DCBS Investigator William Kuschey, *******.*******@**.***, 859-***-****

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