Systems Administrator

Craig Dunn

Sunrise, FL **********@***.*** 954-***-****

Information Technology Implementer

An individual with a tenacious drive for implementing and supporting Technology Infrastructure. Possesses excellent troubleshooting and problem-resolution skills, leveraging key project management capabilities. Demonstrates proven leadership in managing complex environments and fostering collaboration across diverse teams and cultures.

AREAS OF EXPERTISE

Windows Servers Active Directory Cloud Technologies Virtualization Routing Protocols Continuous Improvement Agile Program/Project Management Team Development PROFESSIONAL EXPERIENCE

iQor Inc Fort Lauderdale, FL 2013-2025

Systems Administrator

Leading IT infrastructure and support operations for a global organization with over 38,000 desktops across multiple domestic and international locations, including Trinidad, Colombia, Panama, India, and the Philippines. Led Project management initiatives which included collaboration with cross-functional teams, maintaining task lists and frequently updating stakeholders.

Designed and managed Active Directory OU structures and Group Policy Objects (GPOs) to enhance security and efficiency.

Create, configure, and administer VMware ESXi servers using vSphere, including provisioning virtual machines, managing resource allocation, configuring networking/storage, and performing system updates and patching

Configured and managed Amazon Workspaces for virtual desktop deployment

Developed PowerShell scripts to automate user/group management and system administration tasks.

Utilized Microsoft Intune for device management, including laptops, desktops, Android, and iOS devices.

Deployed and supported Windows Server 2016/2019 domain controllers, DNS, DHCP, and WSUS servers.

Managed WSUS server configurations to ensure timely deployment of security and critical patches.

Implemented SmartDeploy and PDQ Deploy solutions for software distribution and imaging of Windows 10/11 devices.

Gathered and prepared audit documentation for compliance with HITRUST and SOC standards Interactive Response Technologies Fort Lauderdale, FL 2003-2013 Desktop Architect

Overview of key responsibilities and impacts

Create OUs and configure GPOs for various groups and departments.

Use PowerShell scripts for adding, deleting, and modifying groups and user accounts.

Build, install, and support Windows 2000, 2003, 2008 & 2012 Domain Controllers and member servers.

Build and maintain DNS, WINS, and DHCP servers.

Build and create upstream and downstream WSUS servers.

Ensure all servers and desktops have up-to-date security/critical patches via Microsoft WSUS.

Image Windows XP/7 laptops/desktops via Windows Deployment Server. Long & Foster Companies Fairfax, VA 1999-2003

Systems Administrator

Oversaw enterprise-wide IT operations supporting over 950 users across 180 locations.

Managed Microsoft and Cisco network environments to enhance efficiency and reliability.

Configured Cisco routers & switches, implemented VLANs, and managed routing protocols (RIP, IGRP, EIGRP, OSPF)

Led the migration of Windows Server NT to Server 2000, ensuring seamless enterprise-wide upgrades.

Upgraded outdated desktop systems from Windows 98 to Windows XP to enhance performance and security.

Maintained enterprise DNS, WINS, and DHCP network configurations.

Managed enterprise antivirus and backup solutions, ensuring data security and business continuity.

Oversaw enterprise-wide IT operations supporting over 950 users across 180 locations.

Managed Microsoft and Cisco network environments to enhance efficiency and reliability. FREELANCE WORK

Company Fort Lauderdale, FL 2024-Present

Owner

Ongoing engagement with clients focused on improving business capability in an ever-changing technical environment.

Conceptualize and implement projects/programs for companies on a domestic and international scale, improving productivity, reducing departmental costs, and increasing ROI.

Provide strategic consultation and collaborated closely with internal client IT teams to successfully execute multiple office relocations, ensuring all activities were completed within defined timelines and project scope. EDUCATION

Information Technology Studies Towson University, MD Computer Electronics Certification Rockville Technology Education, MD Business Administration Montgomery College, MD

CERTIFICATIONS

Microsoft Certified Systems Engineer

AWS Cloud Practitioner Certified

A+ Certified

CompTIA Network +

Dell Premier Certified

AFFILIATIONS

MCSE PMI

TECHNOLOGY

Microsoft: O365 Entra ID/Azure Teams SharePoint IAM AWS ERP BI Virtualization

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