Customer Service & Operations Specialist

OBJECTIVE

Motivated to maintain customer

satisfaction and contribute to

company success. My skills and

attributes include Hands-on

learner, hardworking, time-

management skills, performance,

and goal oriented. I am

energetic, responsible, service-

driven, self-directed, and a

collaborator.

Mary Ann

Arsenault

EXPERIENCE

OWENS AND MINOR-

WAREHOUSE SPECIALIST (2023-2026)

Receives all incoming materials and equipment into Arden facility. Responsible for handling RMA processing at the facility level, receiving containers, scanning sterilization POs, and reconciling and shipment discrepancies. Worked in close contact with purchasing and customer service departments to resolve any incoming material issue. Additional duties included daily cycle counts, deboxing products for pre- production staging, adhering to FIFO requirements for receiving and usage of material, picking production orders using dock stacker, and creating labels during receiving process.

CONTACT

• ****************@*****.***

• Cell: 828-***-****

EDUCATION

• Quirino High School- Manila,

Philippines- Diploma

• Univ of Santo Tomas

Manila, Philippines

QUALITIES

• Goal driven.

• Professional

• Considerate

• Problem-solver

NEW QUOTE AND PRODUCT SPECIALIST (2015-2023)

Liaison with sales representatives to process quotes for new products. Create sample products upon request. Train sales representatives in new processes and procedures. When quoting, help the sales reps. identify proper components based on pricing, intended use, and availability.

TEAM AUDITOR (2010-2015)

Trained, developed, and counseled teammates to develop a high- performing team. Reviewed production orders, and schedules to determine accuracy. Improved efficiency and productivity by eliminating waste and production constraints.

SITEL, INC-

LEARNING SPECIALIST/TRAINER (1998-2010)

Designed and created daily lesson plans for activities. Conducted small group and individual activities based on differentiated learning needs. Organized and presented hours of hands-on activities. Answer high volume calls Inbound and Outbound calls, Follow up request escalated calls from agents.

GUTHY RENKER INC-

LINE COORDINATOR (1996-2000)

Helped achieve company goals by supporting production workers. Maintained proper stock levels on a line. Inspected finished products for quality and adherence to customer specifications. Drafted a timescale for all jobs. Collaborated with managers to implement company policies and goals.

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