Data Entry Specialist with 22+ Years in Operations
Resume:
Christina Mattoon
Arlington, TX *****
**********@*****.***
Professional Summary
Detail-oriented professional with 22.5 years of experience and a proven knowledge of customer service, vendor and customer communications, and workflow prioritization. Aiming to leverage my skills to successfully fill the Data Entry Specialist role at your company. Work Experience
payables
AutoNation-Irving, TX
July 2022 to Present
• Managed full cycle accounts payable process, including invoice processing, payment disbursement, and vendor account reconciliation
• Performed monthly closing activities such as accruals, reconciliations, and financial reporting for management review
• Prepared journal entries accurately/timely according to established guidelines/procedures Cleaning
Alpine Janitorial-Fort Worth, TX
October 2020 to August 2024
cleaned buildings for customers,vacuumed, cleaned bathrooms, cleaned windows,desks, kitchens. i am very detailed in my work and love to clean and take pride in my cleaning Dispatcher
Tenix, Forney-TX
June 2021 to January 2022
• Received and prepared work orders in alignment with established procedures.
• Maintained files of work and services performed.
• Advised personnel of traffic delays due to construction areas and accidents.
• Relayed information to or from work crews using telephones and two-way radios.
• Dispatched workers and crews to assigned locations.
• Determined personnel and equipment requirements and generated work orders to facilitate dispatch.
• Monitored personnel and equipment locations and utilization to coordinate service.
• Coordinated daily workflow in adherence with critical timelines.
• Conferred with customers or supervising personnel to address and resolve issues.
• Ordered requested supplies and issued to personnel.
• Oversaw dispatch communications within specifically assigned territories.
• Communicated clearly and concisely to reduce errors and provide complete dispatch data.
• Experienced with social media and communications platforms.
• Assisted with new hire orientation and employee training.
• Worked with coworkers to complete tasks.
• Conducted staff meetings to relay general information or to address specific topics.
• Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Accounts Receivable Clerk
Fenix Parts-Hurst, TX
December 2018 to July 2021
• Manage high volume of receivables, including data input and file management
• Short heavy load of mail
• Establish credit terms for new customers and assess credit worthiness of existing customers, as needed
• Post daily cash received -wires/ ACH/ live checks/ credit cards
• Collection calls of 5k+
• Input notes regarding interactions in customer account
• Generate and mail out 5k+ statements and invoices.
• Update Excel Sheets
• Manage heavy load of email
• Identify and research open invoices / payments on accounts.
• End of month reconciliations
• Research unpaid claims
• Research and resolve payment discrepancies
• Process adjustments
Medical Receptionist
Tri City Phyciatrics Services-Arlington, TX
October 2014 to January 2019
• Answer multiple phone lines
• Check in and out all patients
• Patient load was from 150-250 patient's daily
• File all medical charts
• Call medications in to pharmacy
• Verify insurance
• Prior Authorizations
• Balancing payments at end of the day
• Recorded patient and insurance payments, maintaining accurate financial records.
• Managed calendar of events and schedules, coordinating appointments for staff members.
• Scanned and documented new patient information in electronic health records for registration purposes.
• Collected co-payments and co-insurance and issued appropriate receipts during check-in.
• Responded to emergencies, helping patients in distress and identifying support resources.
• Maintained confidentiality of personal and financial information, protecting patient rights and complying with
HIPAA regulations.
• Screened incoming phone calls, taking messages or forwarding to appropriate staff.
• Transmitted correspondence and medical records by mail, e-mail and fax.
• Performed various clerical and administrative functions, such as ordering and maintaining inventory of supplies.
• Completed insurance or other claim forms.
• Completed documents, case histories and forms, such as intake and insurance forms.
• Performed bookkeeping duties, such as credits and collections, preparing and sending financial statements and bills and keeping financial records.
• Arranged hospital admissions for patients.
• Located and corrected data entry errors with thorough verification methods.
• Stored completed documents in assigned locations.
• Trained new team members in company policies and established work processes.
• Created staff schedules based on established guidelines and priorities.
• Addressed customers courteously using suitable methods and problem-solving skills.
• Compared data with source documents and re-entered in verification format to detect errors.
• Monitored analog files to verify proper document handling and security.
• Prioritized competing tasks to meet high-volume targets.
• Worked with coworkers to complete tasks.
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible. Caregiver
Angelic's Place-Arlington, TX
March 2015 to August 2017
• Maintained secure environment for staff and residents, following established safety standards.
• Transported client to doctor's office and essential errands.
• Assisted residents in activities of daily living to maintain health and dignity.
• Responded to resident dining needs and assisted with feeding.
• Followed universal precautions and established policies minimizing exposure to blood or bodily fluids.
• Provided proper care and observation of patient's skin to prevent breakdown.
• Worked in cooperation with family and outside providers to meet physical and emotional needs of patient.
• Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
• Protected health information according to HIPAA policies and procedures.
• Performed healthcare-related tasks, such as monitoring vital signs and medication, under direction of registered nurses and physiotherapists.
• Checked patients' pulse, temperature and respiration.
• Evaluated client's needs to plan for continuing services.
• Established personal relationships with clients to maintain patient comfort and care.
• Responded appropriately to physical, emotional and developmental needs of residents.
• Clean house and make sure laundry is done and put up
• Cook dinner for patients
• Feeding tube assistants
Medical Assistant
Durbin Family Medicine-Arlington, TX
April 2016 to June 2016
• Greeted and roomed patients, Medical Assistant
• Reported significant changes in patient condition to facilitate advanced care.
• Obtained patient medical histories for inclusion in records.
• Complied with personal protective equipment requirements to protect against exposure to infectious body fluids and other hazardous substances.
• Assisted physicians and nursing personnel with injections. phlebotomy, and other patient care procedures.
• Stocked supplies and instruments for examination rooms.
• Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines.
• Cleaned treatment rooms and medical instruments, complying with infection control standards.
• Scheduled appointments for patients.
• Performed general office duties, such as answering telephones, taking dictation and completing insurance forms.
• Collected blood, tissue and other laboratory specimens, logged specimens and prepared them for testing.
• Performed routine laboratory tests and sample analyses.
• Obtained medical information and measured vital signs, weight and height.
• Cleaned and sterilized instruments and disposed of contaminated supplies.
• Showed patients to examination rooms and prepared for physician.
• Changed dressings on wounds.
• Authorized drug refills and provided prescription information to pharmacies.
• Prepared treatment rooms for patient examinations, kept rooms neat and clean.
• Inventoried and order medical, lab, or office supplies or equipment.
• Scanned and documented new patient information in electronic health records for registration purposes.
• Maintained correspondence files to facilitate office operations. Purchasing/ Administrative Assistant
GST Public Safety-Grand Prairie, TX
October 2013 to June 2015
• Ordered and dispensed supplies to maintain office inventory.
• Controlled purchasing department budgets.
• Administered online purchasing systems.
• Interviewed and hired staff, and oversaw staff training.
• Developed cost reduction strategies and savings plans.
• Located vendors of materials, equipment and supplies and interview them determined product availability and terms of sales.
• Reviewed purchase order claims and contracts for conformance to company policy.
• Prepared and processed requisitions and purchase orders for supplies and equipment.
• Represented companies in negotiating contracts and formulating policies with suppliers.
• Analyzed market and delivery systems to assess present and future material availability.
• Maintained records of goods ordered and received.
• Defined problems, collected data, established facts and validated conclusions.
• Monitored shipments to ensure that goods came in on time and resolve problems related to undelivered goods.
• Monitored changes affected supply and demand, tracked market conditions, price trends and futures markets.
• Purchased highest quality merchandise at lowest possible price and in correct amounts.
• Attended meetings, trade shows, conferences, conventions and seminars to network with people in other purchasing departments.
• Prepared purchase orders, solicited bid proposals and review requisitions for goods and services.
• Maintained and updated calendar of meetings and events to track and organize activities.
• Arange flight for owner
• Book hotel room for owner
• Order lunch for employees
Administrative Assistant
Universal Ad Com-Arlington, TX
March 2011 to October 2013
• Answered incoming calls, posted payments and reconcile end of day reports, 10 key, over 100 phones lines,
Microsoft office, Excel, and Outlook, parole and employee hiring.
• Trained staff on office procedures and software applications, driving operations.
• Explained company personnel policies, benefits and procedures to employees and job applicants.
• Examined employee files to answer inquiries and provided information for personnel actions.
• Provided assistance in administering employee benefit programs and worker's compensation plans.
• Prepared and set up for new employee orientations.
• Recorded data for each employee, including addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations.
• Selected applicants meeting specified job requirements and referred to hiring personnel.
• Informed job applicants of acceptance and rejection of employment.
• Arranged for advertising and posting of job vacancies and notified eligible workers of position availability.
• Prepared badges, passes and identification cards and performed other security-related duties. Data Entry/receptionist
Saturn of Irving-Irving, TX
June 2005 to September 2013
• Answered multiline phones, help with accounts payables, data entry for inventory, parts inventory, calling to set up service appointments
• Ordered lunch for 100+ employees
• Balanced all cash beginning and end of the day.
• Met deadlines while maintaining high-quality deliverables.
• Provided efficient and courteous service to customers at all times.
• Completed database updates to record required information.
• Prioritized competing tasks to meet high-volume targets.
• Trained new team members in company policies and established work processes.
• Reviewed source documents to locate and enter data in specific data fields.
• Sorted data and proofed source documents for accuracy prior to entry.
• Greeted customers and ascertained what each customer wanted and needed.
• Cleaned shelves, counters and tables.
• Arranged and display merchandise to promote sales.
• Computed sales prices, total purchases and received and processed cash and credit payment.
• Defined problems, collected data, established facts and validated conclusions.
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• Addressed customers courteously using suitable methods and problem-solving skills.
• Remained open to feedback from supervisor and peers to build and improve skills set.
• Utilized automated systems to log and retrieve call information.
• Followed up with customers regarding product functionality and overall satisfaction.
• Provided account information to customers and explained bill service policies and customer rights.
• Determined charges for services requested and arranged for billing. Education
Medical Assistant Program
BRIGHTWOOD COLLEGE-Fort Worth, TX
June 2016
High School Diploma
NIMITZ HIGH SCHOOL-Irving, TX
June 2002
Upper secondary education
Skills
• EMR systems
• Medical insurance appeals management
• Regulatory compliance
• Residential cleaning
• Insurance medical billing
• Customer communication
• Practice management
• Medical claim denial management
• QuickBooks
• Data entry in Excel
• Team development
• Medical claims
• Phone communication
• Professional email communication
• Insurance claim appeals processing
• EDI
• Data sorting
• Healthcare support
• Meditech
• Leadership
• Plumbing
• ICD-9
• Insurance sales
• Live chat
• Writing skills
• Escalation handling
• Administrative experience
• Antivirus software
• Ethernet
• Productivity software
• Maintenance task scheduling
• Dealership experience
• QuickBooks Online
• Client interaction via phone calls
• Customer service
• Debt collection
• CPT coding
• Household surface disinfection
• Customer support ticket management
• Health insurance
• ICD-10
• Appeals
• 10 key typing
• Database systems
• Assistance experience within finance industry
• InterQual
• Oven cleaning
• Organizational skills
• macOS
• Text messaging
• Conflict management
• Debt collection negotiation
• Medical records
• Patient interaction
• Medical terminology
• Medical billing insurance follow-up
• Research
• Account reconciliation
• Data verification
• Data entry
• Care coordination
• CRM system proficiency
• Windows
• Revenue cycle management
• Dental receptionist
• Interpersonal communication
• Experience in non-profits
• Customer support experience within e-commerce industry
• Microsoft Word
• Mobile devices
• Clerical experience
• Utilization management
• Dispatching
• Contracts
• HIPAA
• Pricing analysis within hospitality industry
• Phone call management
• HVAC
• Electrical work
• Attention to detail
• Typing
• Reputation management
• Client email correspondence
• Spreadsheets
• Health insurance information
• Interpersonal skills
• Zoom
• Cross-location scheduling
• Achieving sales targets - Sales targets achieved (80-90%)
• Dental terminology
• Basic math
• Problem-solving
• Time management
• Microsoft Office
• Utilization review
• Customer follow-ups
• Executive administrative support
• Milliman Care Guidelines (MCG Health)
• Medical claim appeals
• Teamwork
• Multi-line phone systems
• Online database searches
• Google Sheets
• Data reporting
• Accounts receivable
• Microsoft Outlook
• Care plans
• Medical collection
• Insurance claims appeal handling
• Report preparation
• Written communication
• Janitorial experience
• Microsoft Excel
• Management
• Computer operation
• Acute care
• Housekeeping management
• Appliance repair
• Cleaning
• Excel data analysis
• Residential housekeeping
• Refrigerator cleaning
• Dental office experience
• Order processing
• Pricing
Languages
• English
• Spanish
Certifications and Licenses
Driver's License
Certified Provider Credentialing Specialist
Medical Billing Certification
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