Client Services Specialist with 10+ Years Experience
Resume:
Rachel Prosser
Fredericksburg, VA *****
***********@*****.***
Professional Summary
Resourceful client services specialist with over 10 years of experience in high-volume call centers and patient support environments. Adept at appointment scheduling, recordkeeping, and CRM management. Committed to delivering compassionate, compliant service while facilitating efficient telehealth operations. Proven ability to manage multiple tasks and enhance patient experiences in dynamic, fast-paced settings.
Work Experience
Client Services Sales Specialist
Ritech LLC.-Arlington, VA
January 2024 to Present
• Managed a hybrid role balancing remote and in-person client account responsibilities, ensuring seamless service delivery
• Handled a high volume of inbound calls daily, addressing client needs and providing timely solutions
• Scheduled, rescheduled, and maintained accurate records of client appointments using CRM systems
• Delivered clear, compassionate support to clients, guiding them through processes and answering inquiries
• Demonstrated attention to detail by documenting client interactions and updating account information accurately
• Utilized CRM software to track client communications and ensure compliance with privacy standards
• Consistently exceeded monthly sales targets and received recognition for outstanding client service Head of Sales
Papermoon-Richmond-VA
January 2010 to December 2023
• Led and trained sales teams to deliver exceptional client service and achieve sales goals in a fast- paced environment
• Oversaw scheduling and coordinated team activities to maximize efficiency and client satisfaction
• Developed and implemented strategies to attract new clients and increase repeat business
• Utilized social media and digital platforms to promote services and engage prospective clients
• Negotiated contracts and maintained strong relationships with key clients, supporting business growth
• Fostered a collaborative team culture focused on continuous improvement and high-quality service PCA/CRA
Hughes Home Assisted Living-Fredericksburg, VA
September 2016 to January 2018
• Provided personalized care and support to elderly patients, ensuring comfort and well-being
• Assisted with activities of daily living (ADLs), including bathing, dressing, grooming, and toileting
• Supported patient mobility and implemented safety measures to prevent accidents
• Maintained accurate records of patient care and responded promptly to emergencies
• Fostered compassionate communication and emotional support for patients and families
• Escorted patients to medical appointments, ensuring safety and timely arrival
• Maintained a clean and organized environment to promote patient health Customer Service Representative
Alorica-Fredericksburg-VA
April 2016 to September 2017
• Managed a high volume of inbound calls and emails, addressing customer inquiries and resolving issues promptly
• Scheduled and coordinated appointments, ensuring accuracy and adherence to internal workflows
• Maintained detailed records of customer interactions in CRM systems for compliance and follow-up
• Provided clear, compassionate support to customers with varying levels of product knowledge
• Assisted customers with account access, billing inquiries, and troubleshooting technical issues
• Demonstrated strong attention to detail and accuracy in all documentation and communications
• Identified opportunities for process improvement based on common customer inquiries
• Upsold additional products or services based on customer needs and preferences Server
Olive Garden-Fredericksburg, VA
January 2017 to April 2017
• Demonstrated exceptional multitasking skills during peak hours, accurately managing multiple tables
• Provided excellent customer service by greeting guests and addressing their needs promptly
• Collaborated with kitchen staff to ensure timely and accurate delivery of food orders
• Assisted in organizing and executing private events, ensuring guest satisfaction and smooth operations
• Managed payment processing and resolved billing inquiries efficiently Receptionist/Secretary
Rouge-Richmond-VA
June 2009 to December 2016
• Managed front desk operations, greeting visitors and answering multi-line phone systems with professionalism
• Scheduled and coordinated appointments, meetings, and travel arrangements for staff and clients
• Maintained accurate records and handled sensitive information with confidentiality
• Provided administrative support, including data entry, document management, and correspondence
• Responded promptly to client inquiries via phone and email, delivering clear and compassionate communication
• Improved customer service experience through effective communication and attention to detail
• Maintained a clean and organized workspace to support efficient office operations Receptionist/Secretary
Rouge-Richmond-VA
June 2009 to December 2016
• Managed front desk operations, greeting visitors and answering multi-line phone systems with professionalism
• Scheduled and coordinated appointments, meetings, and travel arrangements for staff and clients
• Maintained accurate records and handled sensitive information with confidentiality
• Provided administrative support, including data entry, document management, and correspondence
• Responded promptly to client inquiries via phone and email, delivering clear and compassionate communication
• Improved customer service experience through effective communication and attention to detail
• Maintained a clean and organized workspace to support efficient office operations Education
Advanced diploma
Brooke Point High School-Stafford, VA
September 2004 to June 2008
Upper secondary education
Skills
• Call center experience
• Appointment scheduling
• Patient care
• Customer service
• Phone communication
• Medical administrative support
• CRM system proficiency
• Handling patient inquiries
• Data entry
• Patient registration
• Medical terminology
• HIPAA
• Customer complaint resolution
• Multitasking
• Attention to detail
Languages
• English
• Urdu
Certifications and Licenses
CPR Certification
Driver's License
Geriatric Nursing Assistant
Certified Recovery Specialist
Certified Medication Aide
Certified Home Health Aide
Caregiver Certification
Certified Medical Assistant
First Aid Certification
PCA
Contact this candidate