Customer-Focused Remote Support Specialist
Resume:
CHERYL C. BATES
Abbeville, SC *****
*********@*****.***
PROFESSIONAL SUMMARY
Dependable and detail-oriented customer service professional with extensive experience handling inbound calls, assisting customers with questions and confirmations, and documenting interactions accurately. Brings a calm, professional phone presence, strong listening skills, and the ability to follow established procedures while providing clear and courteous support. Comfortable working independently, managing time effectively, and maintaining focus in structured remote or office-based environments. CUSTOMER SUPPORT & REMOTE WORK SKILLS
• Inbound Customer Support & Call Handling
• Professional Phone Etiquette & Active Listening
• Accurate Data Entry & Call Documentation
• Following Procedures & Quality Standards
• Web-Based Systems & Computer Navigation
• Independent Work & Time Management
• Problem Resolution & Customer Assistance
• Confidentiality & Attention to Detail
COMPUTER SKILLS
Microsoft Office Suite (Word, Excel – beginner/intermediate, PowerPoint, Outlook), QS1 Public Software, ESC Dispatch Software, SACS Software, ShopKeep POS, Print Shop, Calendar Creator, IMAC computers and programs. PROFESSIONAL EXPERIENCE
Abbeville Housing Authority – Abbeville, SC
Accounting Specialist Payroll Accounts
April 2025 – January 2026
• Managed accounts payable, accounts receivable, and payroll functions.
• Processed rent payments and prepared monthly aged accounts reports.
• Made bank deposits and maintained accurate financial records.
• Prepared agendas and minutes for board meetings.
• Designed and printed monthly resident newsletters.
• Conducted intake and processing of housing applicants. Town of Pelzer – Pelzer, SC
Municipal Clerk / Planning Commission Secretary / Board of Zoning Appeals Secretary 2018 – 2025
• Drafted agendas, bylaws, and official correspondence; recorded and maintained minutes for Town Council, Planning Commission, and Board of Zoning Appeals.
• Maintained fiscal records, prepared reports, and supported civic planning initiatives.
• Performed full accounting functions including bank reconciliations, general ledger entries, budgeting, invoicing, accounts payable, payroll, and deposits.
• Entered and processed monthly water meter readings and billing through QS1 Public Software.
• Administered all business licenses and permits.
• Coordinated rentals and scheduling for the Town Community Building.
• Purchased and managed supplies for municipal offices, maintenance, and community facilities.
• Designed and distributed town newsletters and public communications.
• Organized and managed major community events including Spring Festival, Holiday Festival, and regional municipal association events.
• Served as FEMA GO Authorized Organization Representative.
• Worked closely with investors, builders, developers, and law enforcement as the town’s primary liaison.
• Responded to resident inquiries and complaints with professionalism and discretion. Authorized Heating & Air – Greenville, SC
Administrative Assistant
October 2017 – December 2017
• Performed full administrative support duties.
• Dispatched technicians using ESC Dispatch Software and coordinated service schedules. Roots of Greenville – Greenville, SC
Sales Customer Service Store Management
April 2016 – May 2017
• Delivered exceptional customer service in retail and phone-based environments.
• Assisted customers with interior and exterior plant and container design.
• Trained new employees and supported daily store operations.
• Maintained interior plants and garden center as needed. Interior Plantscapes – Greenville, SC
Supervisor / Assistant Manager
October 2010 – April 2016
• Supervised and trained a team of 12 technicians.
• Managed scheduling, installations, and weekly meetings.
• Maintained weekly and monthly inventory and purchasing.
• Created forms, spreadsheets, and inventory logs; entered all data into company systems.
• Assisted with hiring, performance reviews, and policy enforcement.
• Covered operations management duties as needed.
Anderson School Districts 1 & 2 – Career & Technology Center – Williamston, SC Substitute (Office & Instructional Support)
February 2008 – June 2012
• Provided on-call administrative and instructional support across multiple schools based on district needs. St. Peter’s–Trinity Church – Thomaston, CT
Secretary
May 2001 – August 2007
• Served as liaison between church leadership, parishioners, and community groups.
• Managed correspondence, records, calendars, and office operations.
• Designed and produced weekly bulletins, newsletters, and promotional materials.
• Processed accounts payable and reviewed invoices.
• Coordinated vendors and managed office and facility supplies. EDUCATION & TRAINING
• Southington High School, Southington, CT – Diploma (1980)
• Medical Terminology Training (1981)
• Underwriting Classes (1984)
• Para-Pro Classes (2008)
CERTIFICATIONS & PROFESSIONAL AFFILIATIONS
• Notary Public – State of South Carolina
• FEMA GO Authorized Organization Representative
• Certificate of Completion – Local Government Planning & Zoning Officials and Employees
• Certificate of Completion – Planning Commission & Board of Zoning Appeals Continuing Education
• Member: Municipal Association of South Carolina (MASC)
• Member: SC Municipal Finance Officers, Clerks & Treasurers’ Association
• Member: SC Business Licensing Officials’ Association
• Member: Palmetto Business Association (PBA)
COMMUNITY INVOLVEMENT & ACCOMPLISHMENTS
• Organizer of Town of Pelzer community events including Christmas Fair and Spring Festival (2018– present).
• Campaign Manager for successful municipal election (Mayor and four Council members), Town of Pelzer
– 2017.
• Founder and Leader, Pelzer Crime Watch Group, working in partnership with local law enforcement.
• Served as Councilwoman, Town of Pelzer (2012).
• Implemented in-house design and production of church publications, saving thousands of dollars annually. BACKGROUND
Successfully passed personal background check and fingerprinting. HOBBIES & INTERESTS
Painting, antiquing, floral design, interior decorating, baking, gardening, beachcombing, and spending time with children and grandchildren.
References available upon request
Contact this candidate