Remote Multilingual Administrative Assistant - 15+ yrs Experience

CARLOS DANIEL OSUNA

+54-911-****-**** +54-911-****-****

*****************@*****.***

Buenos Aires, Argentina

PROFESSIONAL SUMMARY

Remote Administrative Assistant and Trilingual Customer Support professional with 15+ years of experience supporting international teams across the U.S., Europe, and Latin America. Skilled in administrative coordination, email and calendar management, documentation control, data entry, reporting, and CRM systems.

Strong background in logistics, customer operations, and executive assistance. Fluent in English, Spanish, Italian and knowledge of Portuguese. Experienced in remote work, handling sensitive information, and delivering accurate, timely results. CORE SKILLS

Administrative Support

Email & Calendar Management

Scheduling & Coordination

Data Entry & Documentation Handling

Reporting & Spreadsheets

File & Record Management

Remote Executive Assistance

CRM: Salesforce, JIRA, KIPIN, Siebel

SAP (Logistics Module)

Google Workspace & Microsoft 365

Problem-Solving & Time Management

International Communication

Customer Support (Trilingual: English, Spanish, Italian and knowledge of Portuguese) PROFESSIONAL EXPERIENCE

Gilson Housing Partners — Remote (Argentina)

Bilingual Customer Service (English/Spanish) Sept 2025 – Nov 2025

• Managed service inquiries for Dallas Housing Authority clients.

• Performed data entry, documentation checks, and ticket tracking.

• Ensured accurate communication between teams and clients in diƯerent time zones. Hansen Technologies — Remote (Argentina)

Bilingual Customer Service (English/Spanish) Oct 2023 – Feb 2024

• Resolved billing and service inquiries for U.S. clients in the solar energy sector.

• Handled tickets and documentation using JIRA CRM.

• Delivered accurate assistance to improve satisfaction and response time. Transcargo Argentina — Buenos Aires

Imports Customer Service / Administrative Support Feb 2022 – Apr 2023

• Managed documentation, reports, and customer files for FCL/LCL cargo.

• Coordinated communication between suppliers, agents, customs brokers, and shipping companies.

• Verified invoices, packing lists, and import documentation. EDM Comunicaciones Colombia — Remote (Argentina)

Executive Assistant (Remote) Nov 2020 – Feb 2022

• Managed calendars, meetings, travel, internal communications, and supplier coordination.

• Performed administrative tasks, email management, and document preparation. Argenvans — Buenos Aires

Imports Customer Service / Documentation Assistant Feb 2020 – May 2020

• Processed documentation and coordinated with agents, brokers, and shipping companies.

• Assisted with daily operational and administrative workflows. TNT Express Argentina — Buenos Aires

Customer Service / Sales Support Mar 2011 – Mar 2019

• Managed air cargo, courier services, refrigerated and clinical shipments.

• Built client relationships and prepared reports and quotations.

• Worked with SAP logistics module and Salesforce CRM. Euro Transport Argentina — Remote (Argentina)

Customer Service / Operations Assistant Oct 2009 – Nov 2010

• Coordinated international moving services for U.S., Canada, and Argentina clients.

• Managed documentation, schedules, and communication among teams. TNT Express US — Remote (Argentina)

Customer Service (English/Spanish/Portuguese) Mar 2006 – Jul 2008

• Provided 24/7 support for clients in the Americas.

• Verified documentation and coordinated international shipments.

• Maintained accurate records and ensured timely communication. EDUCATION

Universidad de Ingeniería de Buenos Aires — Postgraduate Course in Logistics — 2009 Universidad de la Marina Mercante — Bachelor’s Degree in International Trade (2005 – 2008) Cámara Argentina de Comercio — Associate Degree in Foreign Trade (2003 – 2005) IT TRAINING

Cybersecurity — Fundación Telefónica (2024)

Introduction to Programming — Codo a Codo (2023)

HTML — Oracle / Alura Latam (2023)

LANGUAGES

English — Video CV: https://bit.ly/DANYOSUNAENGLISH Italian — Video CV: https://bit.ly/DANYOSUNAITALIAN Portuguese — Video CV: https://bit.ly/DANYOSUNAPORTUGUESE

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