Dependable Operations Leader with 33 WPM Typing
Resume:
Robbin Williams
*** ******** **., **. ******, Tennessee, 37122, US
***********@*******.***
Professional Summary
I have a diverse background in warehousing, management, transportation and customer support. I feel I'm dependable, punctual, personal and an asset for several different companies looking for 32 years of experience of working in different industries.
Skills
Process improvement
Positive learning process
Excellent communication
Microsoft Office
Contract negotiation/review/drafting
Reports generation and analysis
MS Office
Computer literate
Organization
Multi-Task Management
Supervision
Customer needs assessment
Time management skills
Work History
Tennessee Life and Health Producer
2022 to present
Inside Sales Support - April, 2022 to July, 2022
B&G Distributors Inc. - Nashville, TN
Relationship development
Conflict and dispute resolution
Client-focused
Creative problem solving
Team building
Customer service
Problem resolution
Weekly Payroll
Budgeting
Team management
Customer satisfaction
File/records maintenance
Helped customers with sales issues like inventory and shipping inquiries. Answered an average of 30 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products. Provided quotes on equipment and parts to customers. Ordered parts for drop shipments to customers.
CDL Class A Driver - March, 2016 to March, 2022
Estes Express Lines - Smyrna, TN
Drove trucks with a payload capacity of more than three tons, including tractor-trailer combos, to transport and deliver products and other materials. Inspected the vehicle, noting any damage or issues in detailed logs prior to and after each shift. Followed all driving regulations and safety procedures, and my driving record was [Number]% safe. Conducted daily vehicle and equipment inspections to maintain safety and comply with laws. Maintained constant communication with dispatch in the operations center to keep teammates informed.
Performed vehicle inspections before and after each trip, as well as minor repairs to keep the truck running.
Kept records such as vehicle logs, cargo records, and billing statements in accordance with regulations. Ensured that dangerous goods such as hazardous materials were transported safely and without incident.
Updated logs with up-to-date and accurate information to meet internal and DOT recordkeeping requirements.
Maintained safe driving habits to protect property and the general public on the roads. Drove property to a specified receiving agency or location after picking up vehicles. Checked and maintained vehicle supplies and equipment such oil, water, tires, lights, and brakes to make sure they were in good working order.
Connected vehicles, then double-checked all connections for safety. Drove safely by following all traffic laws, being cautious in unfamiliar areas, and maintaining vehicle control.
CDL Class A Driver - June, 2013 to March, 2015
Amley Transportation - Lebanon, TN
Drove trucks with a payload capacity of more than three tons, including tractor-trailer combos, to transport and deliver products, livestock, and other materials. Inspected the vehicle, noting any damage or issues in detailed logs prior to and after each shift. Followed all driving regulations and safety procedures, and my driving record was 100% safe. Conducted daily vehicle and equipment inspections to maintain safety and comply with laws. Maintained constant communication with dispatch in the operations center to keep teammates informed.
Performed vehicle inspections before and after each trip, as well as minor repairs such to keep the truck and trailers operational.
Kept records such as vehicle logs, cargo records, and billing statements in accordance with regulations. Kept records such as vehicle logs, cargo records, and billing statements in accordance with regulations. Ensured that dangerous goods such as hazardous materials were transported safely and without incident.
Ensured that dangerous goods such as [Type] and [Type] were transported safely and without incident. Updated logs with up-to-date and accurate information to meet internal and DOT recordkeeping requirements.
Maintained safe driving habits to protect property and the general public on the roads. Drove property to a specified receiving agency or location after picking up vehicles. Checked and maintained vehicle supplies and equipment such as oil, water, tires, lights, and brakes to make sure they were in good working order.
Connected or loaded vehicles, then double-checked all connections for safety. Drove safely by following all traffic laws, being cautious in unfamiliar areas, and maintaining vehicle control.
Automotive Service Writer - June, 2012 to July, 2014 NTB-National Tire & Battery - Hendersonville, TN
Shared detailed information about options to assist customers in making decisions. Customer accounts were created and activated by me. Was in charge of processing customer account changes. Monitored and managed the repair process in order to expedite the vehicle's return to the customer. Maintained a calm, friendly demeanor with upset customers to de-escalate stressful situations. Looked up the vehicle's maintenance history to determine maintenance requirements. Talked to customers to figure out the best ways to solve service and billing issues. Looked at customer account information to figure out what was wrong and how to fix it. Assessed each caller's benefits to determine service needs and concerns. Distribution Manager - May, 2008 to February, 2012 FSI Inc. - Nashville, TN
Organized financial reporting, scheduling, and inventory systems to improve productivity. Reduced process lags and effectively managed 13 associates to ensure optimal productivity. Was in charge of inventory transactions to ensure that ordering processes and demand forecasts were in sync.
Kept track of stock levels, delivery times, and transportation costs to ensure that clients' requirements were met.
Kept track of inventory to ensure that ordering processes matched demand forecasts. With improved employee evaluation processes, I was able to improve team performance. Documented safety action plans, quality initiatives, and team performance in the warehouse system. Created and managed the operating budget, ensuring that the department's objectives were met. Developed standard and emergency operating procedures for receiving, handling, storing, shipping, and salvaging products.
Tracked goods to ensure that delivery schedules were met and that routes to final destinations were taken efficiently.
Improved the efficiency and traceability of operations. Helped maintain order fulfillment accuracy by inspecting products to ensure that the price and display alignment were correct.
Oversaw the activities of workers who received, stored, tested, and shipped products to maintain operational efficiency.
Technical Support Technician - August, 2005 to May, 2008 SpeedTrac Technologies, Inc - Charlotte, NC
Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
Responded to end-user support requests and patiently guided people through basic troubleshooting tasks.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions. Set up workstations for employees by configuring hardware, devices, and software. Interacted with customers and responded to their questions via email, phone. Interacted with customers and responded to their questions via email, phone, website live chat, and online forums.
Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
Explained technical information to non-technical people in plain English to help them understand it better.
Created a new employee evaluation process that resulted in significant performance improvements. Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
Facilities Manager - June, 1981 to February, 2004
VF Imagewear, Inc - Nashville, TN
Made a proposal
Made a decision.
Was in charge of the building and system start-up to ensure that the project's goals, specifications, and contract requirements were met.
Planned maintenance activities based on budget constraints, building usage requirements, and operational needs.
Evaluated the performance of the building control system and the HVAC system in order to make recommendations for improvements.
Coordinated monthly budgets, managed profit and loss, and met desired margin targets on a consistent basis.
Devised long-term energy efficiency improvement strategies. Performed HVAC maintenance, electrical system repairs, and building automation system management. Was in charge of overseeing building upgrades to keep facilities up to date and meet tenant needs. Managed 23 facilities at one time.
Property, buildings and project manager for all new construction. Managed buy, sell and leasing of all properties.
Managed annual construction and leasing budgets.
Education
High School - 1981
Hendersonville High School - Hendersonville, TN
Tennessee Life And Health Producer License - 2022
#10265746
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