Technical Support & Leadership Specialist

Jason A. Elliott

Phone: 202-***-**** Email: **********.*******@*****.***

PROFESSIONAL SUMMARY

Dynamic and results-driven business professional with extensive experience in technical support, team leadership, and customer service. Skilled in managing operational workflows, troubleshooting, and providing technical training. Proven ability to drive performance improvement, streamline processes, and enhance customer satisfaction across diverse industries, including retail management, smart home technology, and field services.

CORE COMPETENCIES

Management & Leadership: Team Building, Sales Coaching, Conflict Resolution

Technical Expertise: Security Systems Installation, Networking (IPV4), Equipment Troubleshooting

Operational Efficiency: Inventory Management, Accounts Payable/Receivable, Records Management

Customer Service: Client Relations, Product Education, Problem-Solving

PROFESSIONAL EXPERIENCE

Field Technician (Aspiring Supervisor)

Luminators – WMATA

January 2022 – Present

Perform daily repairs and preventative maintenance for metro transit systems, including video surveillance for bus and rail fleets.

Provide hardware/software training to transit operations staff.

Lead daily field operations, conducting preventive maintenance, and troubleshooting technical issues for metro transit systems, ensuring 100% uptime of critical equipment.

Implement and oversee routine maintenance schedules for video surveillance systems, directly contributing to an improvement in operational efficiency.

Trains and mentor’s junior technicians on hardware and software procedures, enhancing team performance and technical skills across the department.

Collaborate with cross-functional teams to ensure timely completion of retrofits and warranty/non-warranty installations, reducing turnaround time.

Spearhead inventory management initiatives, reducing equipment downtime by optimizing parts availability and ensuring accurate tracking of company assets.

Traveled out of state on multiple assignments to assist with specialized projects, frequently requested due to proven expertise and reliability.

Took an informal leadership role in several out-of-state projects, coordinating tasks and team efforts to ensure successful and timely project completion.

Consistently received positive feedback from internal teams and transit agency clients for delivering exceptional service and exceeding operational targets.

Cellular Installation Technician

Ackerman, Burtonsville, MD

September 2021 – July 2022

Diagnosed and resolved technical issues, leading to increased customer satisfaction.

Developed preventative maintenance plans and provided safety compliance reports.

Educated customers on installed equipment and value-added services, improving post-installation engagement.

Smart Home Pro

Vivint Smart Home, Waldorf, MD

May 2018 – Present

Installed and maintained advanced security systems in residential and commercial properties, increasing client retention by 10%.

Inspected fire safety systems, ensuring compliance with fire codes.

Conducted routine maintenance and inventory management of company products.

Store Manager

Dollar General, Glen Bernie, MD

May 2017 – May 2018

Managed payroll, scheduling, and performance reviews for 14 employees, resulting in improved operational efficiency.

Increased customer satisfaction scores and implemented cost-saving measures that contributed to overall revenue growth.

Store Manager

Rent-A-Center, Washington D.C.

March 2008 – January 2017

Increased store revenue by 16%, from $46,000 to $58,000 monthly, through effective team management and sales strategies.

Managed over 500 customer accounts, ensuring timely payments and deliveries.

Trained and motivated a team to exceed sales targets and enhance customer service experiences.

Night Auditor

Comfort Inn, Petersburg, VA

September 2007 – March 2008

Balanced daily transactions and prepared financial reports with 100% accuracy.

Coordinated front desk operations, ensuring guest satisfaction and smooth night-time hotel operations.

EDUCATION

Virginia State University – Petersburg, VA

Computer Information Systems Major (2004-2007)

VSU Trojans Player: Center

Suitland High School – Suitland, MD

HS Diploma – June 2004

Focus: Computer Networking

REFERENCES

Available upon request.

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