Expeditor
Resume:
Tanika Cole
Expeditor
San Antonio, TX *****
******.*********@*****.***
Professional Summary
TO SECURE A POSITION WITHIN AN ORGANIZATION WHERE I CAN USE MY CUSTOMER SERVICE, TEAM BUILDING, EDUCATIONAL BACKGROUND, AND ATTENTION TO DETAIL SKILLS TO HELP THE COMPANY ACHIEVE ITS GOALS.
Authorized to work in the US for any employer
Work Experience
Postal Clerk
United States Postal Service-San Antonio, TX
November 2013 to Present
Expedite mail
Process mail in a warehouse environment. Communicate with delivery drivers Lift, push and pull heavy equipment
Load and unload trailers
Process paperwork
Perform other duties
Delivery Driver
Veho-San Antonio, TX
May 2024 to November 2025
• Delivered packages and goods to customers in a timely and efficient manner
• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
• Ensured the safe handling and transportation of fragile or perishable items
• Adhered to all traffic laws and regulations while operating company vehicles
• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
• Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc
• Followed established safety protocols for loading/unloading packages or goods from the vehicle
• Utilized GPS navigation systems or maps to determine optimal routes for deliveries
• Completed an average of XX deliveries per day with a XX% on-time rate
• Reduced fuel costs by XX% through effective route planning
• Maintained a clean driving record throughout employment tenure Delivery Driver
Amazon Flex-San Antonio, TX
March 2022 to June 2023
• Delivered packages and goods to customers in a timely and efficient manner
• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
• Ensured the safe handling and transportation of fragile or perishable items
• Adhered to all traffic laws and regulations while operating company vehicles
• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
• Followed established safety protocols for loading/unloading packages or goods from the vehicle
• Utilized GPS navigation systems or maps to determine optimal routes for deliveries
• Completed an average of XX deliveries per day with a XX% on-time rate Customer Service Representative
Aramark-San Antonio, TX
February 2010 to May 2017
Provided customer service, cashier, sales and marketing Customer Service Rep
WEST TELEMARKETING-Universal City, TX
June 2009 to January 2010
Duties: • Customer Service and Sales
• Assist customers with comparisons for beneficial products
• Collect payment
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Interacted with customers through live chat
• Processed exchanges, orders, refunds and customer transactions Entrepreneur
HYATT REGENCY RESORT AND SPA-San Antonio, TX
May 2002 to June 2009
• Developed unique styling service for customers during their stay
• Set appointment for all customers
• Provide customer service to all customers
Administrative Assistant
HYATT REGENCY RESORT AND SPA-San Antonio, TX
January 2008 to December 2008
Duties: • Service visitors by greeting, welcoming, and directing them appropriately
• Produced information by transcribing, formatting, inputting, editing, retrieving, copying, etc
• Completed requests by greeting customers, in person or on the telephone; answering or referring inquiries
• Provided historical reference by utilizing filing and retrieval systems.
• Contributed to team effort by accomplishing related results as needed EDM MAILROOM ASST/ MORTGAGE CLOSING SPECIALIST
USAA-San Antonio, TX
August 2006 to August 2007
Duties: • Processed Census documentation and address change request
• Assist members/customers with closing and disbursement of Conventional and Refinance of mortgage loans
• Adhered to company privacy policies
DIRECTORY ASSISTANT PROVIDER
HYATT REGENCY RESORT AND SPA-San Antonio, TX
January 2006 to October 2006
Duties: • Received inbound calls while consistently performing tasks in a courteous, fast and accurate manner
• Provide customers with requested information such as listings and locations, movie tickets, driving directions, etc.
CUSTOMER SERVICE REPRESENTATIVE
HYATT REGENCY RESORT AND SPA-San Antonio, TX
January 2005 to July 2005
Duties: • Customer Service and Sales
• Completed payment transactions
• Assisted customers with research/comparisons for products and systems RECEPTIONIST/CASHIER
HYATT REGENCY RESORT AND SPA-San Antonio, TX
August 2003 to July 2004
Duties: • Customer Service
• General Clerical and Cashier Duties
PROGRAMS AND SKILLS
• Microsoft Office
• Excel
• Loan Originations System
• Ten-key by touch
Education
Customer Service/Job Readiness Training (certificate) ST PHILIPS COMMUNITY COLLEGE-San Antonio, TX
February 2008
Diploma
JAMES MADISON HIGH SCHOOL-San Antonio, TX
June 2003
Occupational Therapy
ST PHILIPS COMMUNITY COLLEGE-San Antonio, TX
Skills
• Call center
• Attention to detail
• Mobile devices
• Electric pallet jack
• Transportation safety regulations
• 5G
• Initiative
• Customer communication
• Windows
• Maintaining an organized workspace
• Microsoft Outlook
• Work hardening
• Adobe Acrobat
• Clean workspace maintenance
• Flexible scheduling
• Forklift
• Microsoft Word
• Delivery driver experience
• Teamwork
• Outdoor work
• Data collection
Certifications and Licenses
Driver's License
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