Operations Leader with Customer Focus

DAVID BAILEY

**** ****** ***** **** ****** Hill, NC 27516 · 919-***-****

********@*****.***

Obtain a position utilizing acquired skills in the areas of customer service, inventory, sales, installation, and management.

EXPERIENCE

OCTOBER 2021-OCTOBER 2023

ASSISTANT STORE MANAGER, FOOD LION

Creation of weekly staff schedule

Employee clock in/out management

Submit bi-weekly payroll

Review Regional Manager store visits with team

Conduct weekly reporting to Regional Manager

Oversee ordering, shipping and receiving of merchandise

Overall management of all departments in store

Ensure security of store as a key holder

Work with outside vendors, such as Ecolab and the health department

Provide customer service and ensure satisfaction

NOVEMBER 2020 – SEPTEMBER 2021

INTALLATION MANAGER, LeafFilter

Schedule install/services including routing installers, techs, and trainers

Scrub spreadsheets daily

Contact customers to schedule install and service requests

Conduct warehouse and individual installer inventory

Purchase and ordering inventory and office supplies

Work directly with sales/operations reps to coordinate and ensure efficiency

Monitor installer competencies and weekly report to Regional Manager

Process payroll, funded and unfunded spreadsheets for install and service, maintain weekly summary

Oversee onboarding, conduct interviews, manage certificates of insurance and retention

Manage disciplinary actions as needed

Report to sales and ops manager updates using a logging system

Report gains/losses daily

Participate in weekly conference calls via Zoom

Use What’s App and Slack to report daily updates and reporting of numbers

JANAUARY 2020 – NOVEMBER 2020

INTALLATION TRAINER, Leaffilter

Carry out warehouse inventory, quality control

Dispatch material to sub-contractors daily

Conduct inspections on job sites

Use CRM

Perform orientation and job site training for new hires

Contact customers to confirm install schedule and ensure customer satisfaction

INTALLATION TECHNICIAN, LG&P Install Solutions

Fixture installation and fabrication

Establish relations with general contractors on job site

Complete documentation at completion of job and obtain sign off

Read blueprints to complete job according to specs

Receive materials for job and conduct onsite inventory

STOCK CLERK, UNC Heatlh Care-Chapel Hill

Process inventory by taking stock of needed supplies servicing 10 units

Distribution of supplies

Train new staff in how to order, stock, work with health care community to meet needs

Proficient in use of handheld units/scanners and use of computer to finalize orders

Process incoming supplies from dock to warehouse

INSTALLER, Teamwork, INC

Demolition of and installation of fixtures at retail stores following blueprints

Use of all types of tools for installation jobs

Provide customer service to store management to coordinate install

SEASONAL PACAKGE HADLER AND DRIVER, UPS

Load packages onto assigned trucks, organize according to deliver route

Delivery driver during the holiday season

Use of dyad to scan packages when delivering and picking up packages

ASSISTANT INVENTORY MANAGER, Harris Teeter

Take inventory of merchandise and create order for replacement

Oversee the arrival of merchandise and its placement on store floor to include merchandising, setting end caps and displays

Manage on duty during night shift overseeing a team of four that included training new staff for unloading merchandise and placement

Assist customers in locating merchandise and purchases

WAREHOUSE MANAGER, Clear-vue glass

Organize materials needed for daily jobs

Itemized shipping and receiving manager

Fill in-house glass orders

Installation on-site at residential homes

DELI TEAM LEADER, Sam’s Club

Provide leadership to six employees and create staffing schedules

Detailed overseer of the inventory for the deli department that includes stocking and ordering

Conduct monthly staff meetings and provide prompt follow-through

Participate in company team meetings to discuss company goals and performance

EDUCATION

2000

AA CONSERVATION, MONOR IN LAW ENFORCEMMENT

Fingerlakes community college

REFERENCES

AVAILABLE UPON REQUEST

Contact this candidate