Remote Customer Support Specialist

Payton Walker

Selden, KS

***************@*****.*** 208-***-****

Authorized to work in the United States Open to Fully Remote Roles PROFESSIONAL SUMMARY

Highly reliable customer service professional with 3+ years of experience supporting customers, handling sensitive information, and resolving issues in fast-paced environments. Known for clear communication, strong attention to detail, and consistent performance under pressure. Comfortable working independently, managing multiple tasks, and delivering professional service across phone, chat, and written communication. Seeking a fully remote role in customer support, administrative support, or virtual operations.

REMOTE-READY SKILLS

- Customer Support & Issue Resolution

- Phone, Chat, and Email Communication

- Accurate Data Entry & Documentation

- Payment Processing & Cash Handling

- Order Accuracy & Attention to Detail

- Multitasking & Time Management

- Independent Work & Accountability

- Team Collaboration & Professional Communication

PROFESSIONAL EXPERIENCE

Live-In Nanny – Private Family (Gorham, KS July 2024 – December 2024)

- Managed daily schedules, activities, and responsibilities in a high-trust environment

- Maintained clear, consistent communication with parents regarding updates and concerns

- Demonstrated strong organization, reliability, and adaptability

- Handled responsibility independently while meeting expectations without supervision Machine Operator – Wis-Pak (Norfolk, NE July 2022 – December 2022)

- Operated and monitored production equipment while following detailed procedures

- Completed quality checks and documented results accurately

- Maintained compliance with safety standards and PPE requirements

- Worked efficiently within a team to meet daily productivity goals Assistant Manager – Family Dollar / Dollar Tree (Kuna, ID December 2021 – February 2022)

- Supported daily store operations including cash management, inventory, and customer service

- Assisted with scheduling, task coordination, and staff support

- Resolved customer issues professionally and efficiently

- Maintained operational standards during high-volume shifts Cashier / Customer Service – Dairy Queen (Nampa, ID February 2022 – June 2022)

- Provided high-volume customer service while maintaining speed and accuracy

- Processed cash and electronic payments with attention to detail

- Addressed customer concerns to ensure satisfaction and repeat business

- Maintained cleanliness and organization in customer-facing areas Cashier / Customer Service – Taco Bell (January 2020 – December 2020)

- Handled transactions and customer orders accurately in a fast-paced environment

- Resolved complaints calmly and professionally

- Maintained strong performance during peak hours and high-stress situations EDUCATION

High School Diploma – Rebound High School May 2022 ADDITIONAL QUALIFICATIONS

- Indeed Customer Service Assessment: Proficient

- Strong attendance record and dependable work history

- Comfortable learning new systems and following written procedures

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