Dedicated Remote Customer Service Specialist with 10 Years Experience
Resume:
Talexia Hall
************@*****.***
Professional Summary
Skilled Customer service representative with 10 years of experience in high-volume call centers, excelling in customer satisfaction and issue resolution. Proven track record of managing complex complaints and consistently exceeding performance metrics. Expertise in technical troubleshooting and product knowledge, with a strong ability to build rapport through active listening and empathy. Committed to enhancing customer experiences and driving operational improvements in remote settings. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Virtual Staffing Solutions-Remote
December 2023 to January 2026
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
Customer Service Representative
TeleDirect-Remote
November 2019 to June 2023
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Built rapport with customers through active listening, empathy, and personalized interactions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
Customer Service Representative
Quality Resource Management-Remote
November 2016 to July 2019
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Maintained detailed records of all customer interactions in CRM system for future reference and analysis
• Identified opportunities for process improvement based on common customer inquiries or pain points Customer Service Representative
TELEPERFOMANCE USA-Albany, GA
April 2015 to October 2016
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
Education
High school diploma
Monroe High School-Albany, GA
August 2008 to May 2012
Skills
• Phone etiquette
• Call center experience
• Flooring installation
• Customer returns handling
• Cooking
• Billing issue inquiries
• Order inquiry handling
• Call center agent experience
• Food service
• Customer issue escalation
• Order processing
• Customer support - Customer support experience (3-5 years)
• Customer support experience within hospitality industry
• Organizational skills
• Food handling
• Providing product information
• Managing customer accounts
• Customer support experience within telecommunications industry
• Microsoft Dynamics 365
• Meal preparation
• Customer support experience within retail industry
• Phone customer support
• Food safety
• Microsoft Teams
• Customer service
• Residential painting
• Handling customer exchanges
• Restaurant experience
• Technical Proficiency
• Construction
• Food preparation
• Zoho CRM
• Kitchen experience
• Technical troubleshooting support
• Phone call management
• Customer service manager experience
• Technical support
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