Professional looking for work
Resume:
Amy Daugherty
Professional property manager specializing in resident relationship management
Phoenix, AZ 85032
*.*************@*****.***
Professional Summary
An experienced property manager specializing in resident retention, knowledgeable in LIHTC Tax Credit and Fair Housing
Authorized to work in the US for any employer
Work Experience
Floating Property Manager
Gorman & Company-Phoenix, AZ
November 2024 to Present
Oversee multiple properties within the portfolio, ensuring smooth day-to-day operations and compliance with LIHTC regulations.
Support onsite teams by implementing resident retention strategies and resolving complex tenant issues. Conduct property inspections, enforce policies, and ensure maintenance teams complete work orders efficiently.
Collaborate with regional managers to enhance leasing, marketing, and financial performance across assigned properties.
Train and support property staff in RealPage and other management software to optimize workflow. Community Director
FPI Management-Phoenix, AZ
January 2023 to November 2024
Manage day-to-day operations of an LIHTC multi-family property, ensuring smooth execution of all property management tasks.
Supervise the maintenance team, overseeing work orders, vacant unit turnovers, supply orders, and managing a large network of third-party vendors.
Conduct daily property inspections to maintain curb appeal, enforce property policies, and address resident violations of community standards.
Develop and implement resident retention strategies, driving high occupancy and lease renewal rates. Lead sales and marketing initiatives to positively brand the company and property, enhancing community visibility.
Collaborate with Accounts Payable and Accounts Receivable to manage and track revenue and expenses. Prepare and deliver detailed reports (daily, weekly, monthly, and annual) for upper management and ownership.
Ensure timely rent collection, track delinquencies, communicate with residents on outstanding balances, establish payment plans, and implement systems to encourage on-time payments. Oversee all move-in/move-out procedures, including lead qualification, application processing, and timely completion of tenant income certifications, lease agreements, and addenda. Perform ongoing unit and property inspections, addressing any compliance issues with residents. Proficient in property management software (Yardi, On-Site, RealPage), Microsoft Office, and Google Workspace.
Ensure strict compliance with Tax Credit regulations and reporting requirements. Office Manager
FD Solutions-Phoenix, AZ
May 2022 to January 2023
• Maintained and supervised office operations
• Communicated with clients
• Managed payroll
• Maintained office efficiency by organizing operations and procedures
• Processed billing on a daily basis
• Maintained office supply inventory
• Fulfilled clerical activities
Community Manager
Kay-Kay Realty-Phoenix, AZ
June 2020 to October 2021
Oversaw daily operations for two LIHTC properties, successfully managing all property management activities while increasing revenue and resident retention. Executed the full leasing process, from prospect to move-in, as well as move-out procedures and evictions for non-payment or material breaches, across both properties. Collected and deposited ~$35k monthly in rent, issued non-payment notices, and applied fees for both properties as needed.
Demonstrated strong knowledge of Fair Housing laws and ensured strict compliance with ADOH standards across both sites.
Coordinated and managed mandatory annual inspections for both properties, promptly resolving any discrepancies.
Led resident retention initiatives, achieving a 70% boost in monthly rental revenue and reducing turnover by 20%.
Enforced community rules and ADOH regulations at both properties, reducing complaints and fostering a stronger community atmosphere.
Leasing Agent
Kay-Kay Realty-Phoenix, AZ
September 2018 to June 2020
Managed leasing packages for all rentals, maintaining an occupancy rate of 95%+ while promptly issuing denial letters to rejected applicants.
Performed administrative tasks including rent collection, tenant communications, property maintenance oversight, and lease closures.
Coordinated move-ins and move-outs, ensuring clear communication with tenants to enhance service satisfaction.
Submitted and tracked work order requests with the maintenance department, following up with residents to ensure timely resolution of issues.
Lead Spa Associate
The Wonder Spa-Phoenix, AZ
July 2017 to May 2018
Performed body treatments, waxing, facials, and other spa skin care services. Fully booked each day with 85% returning clientele Drove up spa revenue through retail sales and add on services Average 4.8/5.0-star reviews (over 50 reviews on Google and Groupon) Education
Bachelor's degree in Business Communications
Arizona State University WP Carey School of Business - Tempe, AZ August 2008 to December 2012
Associate in Arts
Scottsdale Community College - Scottsdale, AZ
August 2005 to December 2007
Skills
• Sales
• Microsoft Office
• Relationship management
• Account Management
• LIHTC
• Payroll
• Presentation skills
• Communication Skills
• Marketing
• Leadership
• Yardi
• Analysis skills
• Fair Housing regulations
• Time management
• Section 8
• Customer service
• Computer skills
• Section 8 (3 years)
• Project management
• Microsoft Outlook
• Property Management
• Microsoft Word
• Accounts receivable
• Microsoft Excel
• Administrative experience
• Account management
• Office management
• Accounts payable
• Supervising experience
• Budgeting
• Management
• Office manager experience
• Organizational skills
• Customer relationship management (6 years)
• Property Leasing (3 years)
• LIHTC (3 years)
• Fair Housing Regulations (3 years)
• Property management
• Customer relationship management
• Property management (1 year)
• Negotiation
Awards
Lowest Property Delinquency
December 2020
Received award for the lowest property delinquency in the company portfolio for 2020 during the pandemic when most properties were struggling to collect rent from their residents Certifications and Licenses
Driver's License
May 2001 to 2038
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