Experienced Administrative & Customer Service Specialist
Resume:
● **+ years of experience in various administrative support roles.
● Proven record of timely answering multi-line telephone systems, providing relevant information, and routing callers to appropriate individuals.
● Expert in scheduling clinical appointments using Clearview and EPM EHS.
● Well versed in HIPAA training and patient privacy and security, annual refresher training.
● Thorough understanding of general clerical duties: word processing, mail delivery, copying, filing, faxing, and scanning; as well as office equipment operation and maintenance.
● Experience ordering, receiving, and maintaining full inventory of all stock items through W.B. Mason.
● I am committed to providing exceptional customer service and can handle difficult visitors/calls tactfully.
● Human resource skills: recruiting, new hire onboarding, ethics dealing with sensitive data.
● Experience training personnel, mainly new hires.
● Ability to multi-task, highly organized, and efficient with high attention to detail.
● Experience booking business travel using company card: hotels, rental cars, flights, etc.
● Bilingual: Fluent Spanish.
● Excellent health, attendance record, and a high moral character
● Highly skilled in greeting patients and customers, assessing their needs, and directing them to the appropriate location.
EDUCATION:
Veterinary Technician Certification 2021
Quinsigamond Community College, Worcester, MA
Short Term Computer Training Program 2000
Worcester, MA
General Equivalency Diploma (GED)1996
Worcester, MA
EXPERIENCE:
Orion Protective Services
2023 to Present
● Greeting Tenants
● Security Guard responsible for all the tenants in the building .
● Responsible for calling 911 if intruders go in the building.
● Making reports of all incidents making the rounds every hour on 27 floors.
● Making sure the lobby is clean, also responsible for mail delivered to the building. Call Center Representative, August 2020 to Present Edward Kennedy Center, Worcester, MA
● Using multi-line telephone systems triaged patient calls and provided relevant information. Routed callers to appropriate individuals.
● Patient case intake while observing quality control for accuracy.
● Management of copays and office expenses.
● Triage behavioral appointments and handling of emergency response calls.
● Responsible for communicating with third parties such as Department of Children and Families (DCF) and or School nurses.
● Communicate with pharmacy via NextGen App to refill prescriptions and pharmaceutical needs.
● Experienced with contact tracing related to public health risks.
● Handling of patient records related to hospice care coordination. PCA, Aid Assistant July 2016 to June 2021
Tempus Unlimited, Inc., Stoughton, MA
● Personal care assistant related to patient care.
● Patient grooming, traveling to and from appointments, meal preparations.
● Medication management.
● Mobility aid.
Front Office Specialist,July 2015 to July 2016
Greendale Physical Therapy, Worcester, MA
● Front desk checking in of clients.
● Insurance verification.
● Client intake.
● Room preparation for physical therapists on site. Office Assistant,Dec. 2013 to February 2015
Family Services of Central Mass., Worcester, MA
● Overseeing clerical tasks, such as sorting and sending mail.
● Keeping an inventory of office supplies and ordering new materials.
● Maintaining files and office equipment.
● Answering calls and general case intake.
● Provided appropriate agency referrals as needed. Office Assistant,October 2012 to August 2013
Straight Smiles, Worcester, MA
● Appointment Scheduling.
● Verified insurance, pre-certification, and preauthorization.
● Equipment sterilization.
● General front office duties.
Receptionist/Switchboard,June 2007 to March 2012
Family Health Center, Worcester, MA
● Answered calls using multi-line telephone systems and rerouted calls as appropriate.
● Sorting and preparing mail and packages.
● Data entry for the insurance department.
● Responsible for cash deposits at local banks and reporting bank slips. Administrative Assistant,June 2006 to June 2007
Partners Pharmacy, Marlborough, MA
● Responsible for maintaining files.
● Patient intake over phone.
● Human resource handling.
● Updating personnel database for appropriate timekeeping and payroll.
● Generated pharmacy label print outs for appropriate prescription handling such as- hazardous, narcotics, expiration, quantity, etc.
Skills:
Languages: English, Spanish.
Computer/Software: Proficient in Microsoft Office Word, Excel, Outlook, and PowerPoint, Percipio, Clearview, EPM, RingCentral, NextGen, ADP.
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