Resident Relocation & Administrative Specialist

JACQUELINE CHARLES

Bronx, NY ***************@*****.*** 718-***-****

SKILLS

Organizational Skills

Scheduling & Reporting

Quick Learner & Teachable

Independent & Team Player

Data Entry & Research

Problem Solver

Flexible & Competent

MS Office & Google Suite

Time Management Skills

EXPERIENCE

Resident Relocation Coordinator Bronx, NY

Housing Opportunities Unlimited (HOU) 08/2024 – 10/2025

Experienced both formal and experiential education in the area of Affordable Housing, which increased my confidence, knowledge, and empathy

●Conducted resident needs assessments and resident relocation assessments in person and by phone

●Updated data daily on applications such as Air Table

●Scheduled appointments with residents, vendors and service providers, and maintained an active calendar

●Managed various projects and reported on them to my supervisor

●Attended to client needs/requests in a prompt and professional manner

●Formal and deep training in many areas of Affordable Housing, namely URA training, home visits, assessment/inventories, mental health issues, pest issues, move best practices, RAD & PACT

●Able to grasp, summarize, and comprehend training

●Performed community outreach activities such as tabling events, posting flyers, home visits, food donations, and community meeting

Freelance Writer & Editor Bronx, NY

Self-Employed 01/2020– 07/2024

Provide writing and editing assistance to clients on blog posts, manuscripts/book ideas, Podcast scripts, YouTube scripts, and professional biographies.

●Write weekly blog posts to drive traffic to the client's website

●Transcribe audio and video files into text; schedule update and review meetings

●Communicate with clients via email, phone, zoom, and mail

Administrative Assistant New York, NY

New York Life 03/2015 – 08/2019

Created daily and weekly online and email publications for distribution primarily to field agents, general offices, and field management across the U.S.

●Uploaded research findings onto company platforms

●Compiled quarterly publication for distribution to Agents and Registered Representatives

●Created and sent emails daily, internally and externally, across the U.S.

Page 2. Jacqueline Charles

Administrative Mobility Assistant Jersey City, NJ

Banco Nacional De Paris - Paribas (BNP) 08/2013 - 2/2014

Performed audit of all payouts made in the year 2012, including salaries and bonuses to expatriates of the Global Mobility program.

●Performed secondary research in support of the subject area

●Created Excel spread-sheets and shared them with HR executives

●Liaised with key stakeholders, HR, and Mobility teams globally to support and guide

●Maintained relationships with external vendors concerning invoice tracking and payments

EDUCATION

Brooklyn Workforce Innovations, Housing Career Training Pathways Program, Brooklyn, NY

Master’s Degree, Communications Management – Manhattanville College, Purchase, NY

Bachelor’s Degree, Marketing Management – CUNY Baruch College, New York, NY

Contact this candidate