Multitasking Administrative & Care Professional

Kaileigh Almeida Silva

Maple Shade, NJ *****

***********@*****.*** 215-***-****

Professional Summary

Detail-oriented and reliable professional with experience in customer support, healthcare administration, childcare, and service-based roles. Strong written communication skills with the ability to manage high-volume tasks, documentation, and multitasking in fast-paced environments. Known for adaptability, attention to detail, and maintaining professionalism across diverse responsibilities.

Skills

Customer Support: Chat & written communication, problem-solving, multitasking Administrative: Scheduling, documentation, data entry, records management Healthcare: Patient coordination, insurance verification, front-desk operations Technical: Microsoft Word, Excel, PowerPoint, POS systems Other: Time management, attention to detail, confidentiality, adaptability Licenses: Valid Driver’s License

Professional Experience

Primrose School of Cherry Hill – Cherry Hill, NJ

Toddler Teacher December 2023 – March 2025

- Provided consistent, attentive care for infants, toddlers, and preschool-aged children up to kindergarten, while maintaining safety and developmental standards

- Communicated clearly and professionally with parents and staff regarding daily activities, schedules, and child progress

- Followed structured routines, documented observations, and maintained organized records

- Demonstrated patience, adaptability, and strong multitasking skills in a fast-paced environment WingMom – Wilmington, DE

Independent Contractor July 2023 – December 2023

- Delivered personalized support services to individuals and families

- Managed scheduling, task prioritization, and client communication independently

- Maintained confidentiality, reliability, and professionalism across diverse responsibilities

- Adapted quickly to changing client needs while meeting expectations Ophthalmology Physicians & Surgeons – Hatboro, PA

Front Desk Patient Coordinator January 2023 – July 2023

- Scheduled appointments and coordinated patient flow in a busy medical office

- Managed high-volume phone and in-person communication professionally

- Verified insurance, referrals, and copays while maintaining patient confidentiality

- Entered and updated patient information accurately within medical systems Preppy Pet – Warminster, PA

Kennel Technician July 2022 – May 2023

- Provided daily care for animals including feeding, bathing, and supervision

- Maintained clean, safe, and organized environments

- Followed detailed care instructions and schedules consistently Wawa – Warminster, PA

Customer Service Associate October 2019 – January 2023

- Delivered efficient customer service in a high-volume retail environment

- Processed transactions, mobile orders, and delivery pickups accurately

- Maintained inventory, cleanliness, and food safety standards

- Balanced speed, accuracy, and customer satisfaction Bed Bath & Beyond – Warrington, PA

Customer Service Associate March 2019 – August 2019

- Assisted customers in-store and by phone

- Operated registers and handled transactions accurately

- Maintained clean and organized sales areas

Ann’s Choice – Warminster, PA

Server February 2017 – April 2018

- Provided attentive dining service to elderly residents

- Assisted residents with mobility needs to ensure safety and comfort

- Maintained clean and hygienic dining areas

Education

Bucks County Community College – Newtown, PA

Biology & Large Animal Science August 2020 – May 2022 William Tennent High School – Warminster, PA

High School Diploma June 2020

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