Operations & Client Relations Specialist with Barn Management

SUE ANN

FULLMAN

****************@*****.***

352-***-****

Coral Springs, FL

SKILLS

• Operations Management

• Vendor bids & contracts

• Customer Service & Conflict

Resolution

• Problem Solving

• Time Management

• Excellent verbal & written

communication skills

• Proficient in Microsoft Office

• CRM software

• Advance knowledge of Google

Docs

EDUCATION

St. Thomas Aquinas HS

Fort Lauderdale, FL

Broward College AA

UF Community Education

Barn Management

OSHA & State Employment Laws

Best HR Practices

PROFESSIONAL SUMMARY

Adept at cultivating relationships with customers, vendors and employees, and motivating co-workers to work together to achieve business objectives.

Exceptional problem solving and communication skills, with a focus on creating customer satisfaction and customer retention.

WORK HISTORY

UCEDA

Boca Raton, FL

06/2024 to 08/2024

ESL Instuctor

Marble Arch Inc.

Operations Manager

Ocala, FL

11/2018 to 03/2022

• Reconciled AP & AR

Managed Coggins, nutrition & etc. in CRM

• Responsible for payroll, benefits & scheduling.

• Cultivated and maintained strong relationships with boarders, clients, UF Athletic Dept, City Managers, vendors, and the equestrian community.

• Created and taught “Barn Safety Classes.”’

• Coached students and competition team.

R & T Mechanical Service, Inc.

Office Manager

11/1998 to 06/2012

Pompano Beach, Fl

• Provided technical support during installation and commissioning stages at customer sites.

• Drafted preliminary and final blueprints.

• Generated cost estimates and technical requirement for equipment procurement.

• Monitored safety regulations related to engineering and fabrication within the organization.

• Pulled permits, issued lien releases etc.

• Excellent at customer service & customer retention.

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