Customer Service & Operations Professional
Resume:
PROFESSIONAL SUMMARY
Experienced professional with a strong background in customer
service, conflict resolution, and effective problem-solving, offering dependable and adaptable support in fast-paced environments. Skilled in record-keeping, traffic control, and guest relations, with a proven ability to manage operations and enhance customer experiences. Eager to leverage expertise to contribute to a dynamic team and achieve organizational goals.
SKILLS
• Strong customer service • Dependability
• Effective problem solving • Ticketing
• Money handling • Verbal comprehension
• Self-motivated work ethic • Accurate record keeping
• Incident reporting • Conflict resolution
• Vehicular operation • Guest relations
• Conflict management • Traffic control
• Payment collection • Valet services
• Lot maintenance • Teamwork
• Multitasking • Adaptability and flexibility
CONTACT
********@*****.***
Austin, Texas 78724
EXPERIENCE
Parking Ambassador/Clerk
AUG 2004 - MAR 2025 ABM, Austin, Texas
Opetations Supervisor
Maintained daily revenue record keeping, monthly billing cycles to parking clients, and various administrative duties related to parking facilities management.
•
Provided assistance to clients and customers of parking rates, directions to navigate specified parking garage and provided general assistance on how to use many automated paystations.
•
• Conducted daily inspections of assigned lots, ensuring all signage was properly displayed and functioning correctly.
• Some garage janitorial/maintenance work. Painting, replacing lightbulbs, posting signage, and cleaning etc. CHRIS VASQUEZ
JUL 2021 - DEC 2024 ABM, Austin, Tx
Golf Course Maintenance
MAR 2021 - JUL 2021 City of Austin, Austin, Tx
• Supervised 30 or more temporary staff weekly for the AFC stadium events for parking needs.
• Organized and prepared specified areas to be available for parking and circumvent congested traffic areas onsite. Provided customer service for arriving fans or patrons to give them informed directions on the many lots and how to access them.
•
• Worked long shifts exposed in the elements. High heat temperatures, cold and rain(sometimes both).
• Some administrative work related to these events such as payroll.
• Utilized problem-solving skills to resolve customer service issues quickly and efficiently.
• Resolved customer service issues and complaints in a timely and professional manner.
• Met with staff to discuss procedure adherence, proper job-specific techniques, and performance.
• Planned, scheduled, and assigned work activities for personnel.
• Collaborated with management on traffic control strategies and any parking related issues that arose. Daily maintenance of golf course which consisted of landcaping duties and specified work intended to prepare the golf course for everyday use such as changing the holes on the fringe areas, maintaining and cleaning the bunkers(sandy areas), and various tasks to upkeep designated areas of the golf course clean and playable.
•
• Used and maintained various types of heavy commercial mowers and tools specified to maintaining a golf course.
Contact this candidate