Multifaceted Customer Service and Admin Professional
Resume:
Mindy Lewis
Los Alamitos, CA 90720
***********@*****.***
Summary
Customer service oriented professional seeking full-time employment in a role which will utilize my communication skills, dedication, and ability to streamline and optimize day-to-day procedures. Experience
July 2020-Current
Millennium Community Management-Property Manager
February 2020-June 2020
The Trust Management-Front Desk Customer Service Associate
Greeted homeowners and provided them with the information and the services they requested
Led a department which answered and transferred upward of 200 phone calls per day
Coordinated with Managers and Associate Managers to provide homeowners with services and support
Drafted company wide emails following strict formatting and etiquette guidelines
Received checks from clients, provided receipts, logged in check log and ensured proper transport of checks to their intended destination
Sorted, filed, and distributed mail for multiple offices, including coordinating courier pick-ups and drop-offs
Learned new phone system and processing of work order system
Stocked the kitchen and supply room
June 2016 - November 2019
Keystone Pacific Property Management - First Impressions Customer Service Associate
Greeted homeowners and provided them with the information and the services they requested
Led a department which answered and transferred upward of 600 phone calls per day
Coordinated with Managers and Associate Managers to provide homeowners with services and support
Drafted company wide emails following strict formatting and etiquette guidelines
Received checks from clients, provided receipts, and ensured proper transport of checks to their intended destination
Sorted, filed, and distributed mail for over 200 employees on several campuses, including coordinating courier pick-ups and drop-offs
2010 - June 2016
Keystone Pacific Property Management - Onsite Associate Community Association Manager
Received and responded to emails and phone calls from homeowners, board members, and vendors
Noted violations in the community and draft courtesy letters to homeowners
Greeted homeowners and provided them with the information and services they requested
Remained informed and up-to-date on the community’s board packets and meeting minutes
Programmed keys
Coordinated with city, fire station, and local police department for onsite holiday events
Ensured completeness of homeowner architectural applications and delivered them to their intended destination
Keystone Pacific Property Management - Associate May 2005-June 2007 Keystone Pacific Property Management - Architectural Administrator April 2005-May 2007 Keystone Pacific Property Management - Receptionist July 2000-May 2004 Education
Goldenwest College - Associate of Arts: Business
Notable Achievements
Wrote and revised a manual for First Impressions Standard Operating Procedures at Keystone Pacific Property Management, which is currently still in use
Wrote and revised a manual for Associate Community Association Manager Standard Operating Procedure at Keystone Pacific Property Management, which is currently still in use
Exceptional attendance record while working for my previous employer for 19 years
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