Order Management & OTC Specialist with 10+ Years Experience

Irina Mogorean

Charlotte, NC (open to on-site / hybrid)

n +1-331-***-**** *.**********@*****.*** linkedin.com/in/irina-mogorean-919b1414b PROFESSIONAL SUMMARY

Order Management and Operations Specialist with 10+ years of experience supporting end-to-end Order-to-Cash processes, international client portfolios, and cross-functional coordination within supply chain, logistics, finance, and customer service teams. Strong SAP and CRM background, detail-oriented, highly organized, and experienced in managing complex order flows, invoicing, returns, and customer communication in fast-paced environments. CORE SKILLS

Order Management & Order Processing • Order-to-Cash (OTC) • SAP, CRM Systems • Invoicing, Credits & Returns • Logistics & Shipping Documentation • Backorders & Allocations • Client & Distributor Support • Cross-functional Coordination • Data Analysis & Reporting • Customer Experience Management

PROFESSIONAL EXPERIENCE

Account Manager / Order Management Specialist

Arvato Bertelsmann – Supply Chain Services (Cardinal Health account) June 2018 – April 2023

• Managed end-to-end order processing for international client portfolios (Asia & CEE regions)

• Processed sales orders including order entry, order release, shipment coordination, invoicing, credits, debits, and returns

• Monitored daily reports for allocations, backorders, inventory availability, and financial accuracy

• Coordinated with Supply Chain, Operations, Finance, Quality, Global Trade, IT, and Order-to-Cash teams

• Resolved invoice discrepancies, delivery issues, and documentation requirements

• Maintained accurate account records and ensured compliance with customer and freight requirements

• Acted as main point of contact for distributors and internal stakeholders

• Ensured customers received the right product, at the right time, at the right price

• Supported continuous process improvement and best-practice adoption Airline Proration Auditor / Operations Analyst

Aviation Services Ireland Ltd

July 2016 – June 2018

• Audited inter-company billing and revenue allocation between airline partners

• Investigated billing discrepancies and prepared correction claims

• Produced analytical reports on financial variances and operational errors

• Worked closely with clients to resolve complex billing issues accurately and on time

• Supported process improvements to reduce recurring errors EDUCATION

Bachelor’s Degree – Business Administration (Marketing), Academy of Economic Studies of Moldova Bachelor’s Degree – Law (Economic Law), State University of Moldova Certified Coach (IPACT) – 2023

LANGUAGES & TECHNICAL SKILLS

English (Advanced), Romanian (Native), Russian & Ukrainian (Fluent) SAP, CRM platforms, MS Office

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