Customer Experience Support Specialist
Resume:
MARTIN F. HINCHMAN
Clinton Twp., MI 48038
*****.********@*****.***
PROFESSIONAL EXPERIENCE
KUKA Assembly & Test
INSTALLTION EGINEERING SUPERVISOR – May 2022 – June 2025 - GM & Ford Supervisor GM C8 DCT Assembly Cell provided by KUKA Assembly & Test.
• Responsible for boots on the ground project management for robotic manufacturing cells test and validate in GM's Transmission plant.
• Managed ongoing MY Engineering Changes during the installation process
• Managed team of 5 SMEs to ensure timely installation and resolution of line malfunctions.
Ford Livonia - Install 10R60 Transmission Test stands and various station kit upgrades Ford Van Dyke - Automatic manufacturing machining installed Kuka Leak checkers. GRINDING PRODUCTS
Senior Project Manager – August 2020 – February 2022 - Warren, MI
• Responsible for ultra-lean, short turnaround precision grinding projects for various customers in the automotive and aerospace industries.
• Served as liaison between production team and quality team, ensuring quality first values for production cycles.
• Ensure prompt and comprehensive resolution of customer quality concerns AUTOLIV - AUTOMOTIVE SAFETY PRODUCTS
Senior Project Manager – September 2015 – July 2020 - Auburn Hills, MI
• FCA Account Management Team reporting to VP of FCA BU.
• Focus Commercial Management of FCA, Packaging, DRIVe, Sustainability and Diversity Reporting with External Balance Score Card. Fluent in customer extranets Esupplierconnect and most Chrysler applications including 3270 Mainframe.
• Launch Management of new development programs. Extensive travel to internal Autoliv manufacturing and external FCA and Tier1 customer plants. Product and Process design reviews. Utilized DFSS, Process Flow, PFMEA Control Plans, Error and Mistake Proofing, Lean Manufacturing Principles APS (WCM), six sigma and DV/PV techniques in conjunction with Pilot Phase reviews (Go & See the Gemba)
• Frequent visitor to America’s FCA Stellantis Tech Centers and Assembly Facilities which includes Tier 1’s: Syncreon, Magna, Adient, Faurecia and Lear
• Recent Launch’s: Transfer of KL Cherokee, Pacifica, TRACOR - Takata resourcing project, DS Ram, JL Wrangler, JT Gladiator, Grand Cherokee Chrysler Programs Quality Manager - October, 1997 – September, 2015 - Auburn Hills, MI
• Cross platform Airbag, Seat Belts Restraints, Steering Wheels Quality Manager reporting to the Autoliv VP Chrysler Business Team.
• Responsibilities included Advanced Quality, DRIVe, Partnership, and DFSS Champion.
• Ensured TS16949 specific requirements were met; monitored and reported supplier rating.
• Warranty Champion and Co-director of Chrysler/FCA in plant customer service network.
• Served as the quality liaison between the Chrysler Quality Specialists and Autoliv’s manufacturing engineering & quality departments.
• Ensure timely and complete resolution to customer quality issues, as well as implementation of continuous improvement.
Autoliv Appearance Lab Manager – March, 2006 – September, 2015 - Auburn Hills, MI
• Managed daily operations of the A2LA approved lab and Appearance Specialists who performed AIAG Appearance Approvals for all customer OEMs in support of product PPAP, CFT and Autoliv America plants and suppliers. MORTON & AUTOLIV - AUTOMOTIVE SAFETY PRODUCTS
Business Development Manager - December, 1996 - October, 1997 - Auburn Hills, MI
• Airbag Restraints Program Manager for Chrysler Truck programs.
• Vehicle responsibilities were the Dodge Dakota, Durango & Ram Van.
• Managed internal and external activities throughout the development phases of the airbag program.
• Responsibilities included financial, engineering, testing, quality, launch & production. CHRYSLER CORPORATION
Supplier Quality Specialist - March, 1995 to December, 1996 - Auburn Hills, MI
• Contracted to Chrysler Corporation
• Responsible for commodity quality for “Airbag Restraint Systems” under the Procurement, Quality and Supplier Management Department.
• Managed quality activities for the following key supplier’s TRW, Morton Automotive Safety, Allied Signal & Breed Technology.
• Duties included facilitating Advanced Quality Planning (AQP), Process Sign-Off (PSO), sourcing, referrals and defective material resolution, and plant and launch support. Supplier Quality Engineer - September, 1995 to March, 1996 - Auburn Hills, MI
• Contracted to Chrysler Corporation
• Facilitated cross functional AQP’s for the following Plymouth Prowler components: airbags and sensors, A/C plumbing, exterior lighting, engine cooling, tachometer and wiring.
• Other assigned components were HVAC, Fuel & Brake Lines & Audio System. VALENITE, INC.
Senior Buyer – July, 1992 to March,1995 - Madison Heights, MI
• Responsibilities were international in scope included capital equipment buyer, sourcing, supplier development, commodity management, contract negotiations, supplier quality audits and certification, cost savings, delivery performance and ISO 9000 internal auditor.
• Recipient of Top Gun Award in 1993 and Valenite Excellence Award in 1995 GTE VALENITE
Corporate Buyer - Resale Products & SQA – November, 1990 to July, 1992 - Troy, MI
• Responsible for processing of inquiries and acquisition of purchased finished goods.
• Assisted in sourcing and negotiations of qualified suppliers.
• Maintained, monitored and reported on supplier quality and delivery performance.
• Implemented Valenite's supplier certification program and conducted supplier quality audits (SQA). Recipient of Valenite Excellence Award - 1991 GTE VALENITE
Quality Assurance Technical Associate – June, 1978 to November, 1990 - Madison Heights, MI
• Responsibilities in the areas of Total Quality Policies & Practices, capability studies, SPC, FMEA's, ISO 9000 Requirements, plant audits, product audits, receiving and final inspection.
• Primary work experience was in the areas of carbide/steel industrial cutting tools.
• Department leader with up to eight subordinates.
• SPC training and implementation in manufacturing facilities, key role in attainment of supplier awards Ford Q1, Chrysler TESQA, and Caterpillar Tractor. CHRYSLER CORPORATION
Quality Assurance Final Inspector – August, 1976 to June, 1978 - Hamtramck, MI
• Responsible for final buy-off at final assembly and inspection of vehicles during various stages of the assembly.
WOLVERINE BRONZE
Pattern Maker – August, 1975 – August, 1976
• Responsibilities included casting pattern construction, mounting and gating patterns on production boards.
EDUCATION
Central Michigan University
• Bachelor of Science Degree in Administration with a concentration in Industrial Administration
Macomb Community College
• Associate Degree of Applied Science in Climate Control Technology
• Twenty additional college credits in the area of Quality, Metallurgy, and Accounting, PROFESSIONAL CERTIFICATIONS
• Eastern Michigan University Color Technology
American Society for Quality Control
• ASQC Certified Quality Engineer: 1988 #17680
• ASQC Certified Quality Auditor: 1989 #1003
• ASQC Certified Technician: 1985 #7925
EQUIPMENT EXPERIENCE
Quality
• Six Sigma and Design for Six Sigma, SPC Gages, Attribute Gages, Datamyte SPC Data Processor, Datamyte Fan II Software, Digital Gauging Equipment, Optical Comparators, surface finishing evaluation, lab equipment, hardness testing and general metrology inspection equipment. Appearance equipment: Macbeth light booth, Spectrophotometer, gloss meter, grey scale.
Computer/Office Skills
• Proficient with Windows based PC’s. Experienced in such programs as Microsoft Office Products, Project Manager, Lotus Notes, Matrix & PLM PDM, etc Many years of experience with mainframe computers & general office equipment. ASSOCIATION EXPERIENCE
President of Terrace Ridge Condominium Association – 2007 to 2010
• Managed actives of the Board of Directors, Commercial Management Company and owners of 160 units. The new gated community consisted of 8 multi-story units with 12 evaluators, 5 garage unit and clubhouse and pool on 20 acres of land in Davenport Florida. Prepared annual budgets, the RFQ bid and approved all contracts/insurance supporting the community. Work closely with legal staff on Association Bi-Laws & enforcement, collections of COA fees, worked with construction testing engineers and lawyers which resulted in filing 558 construction defects lawsuit against builder DR Horton for $1.9 million dollar in which the associate prevailed. Successfully lowered the COA fees by $100 a door per month. The COA remained solvent during the worse housing and financial crisis of the great depression. Vice President of United Germans Recreation Society – 2013 to 2019
• 20 acres on Cass Lake in West Bloomfield Michigan consisting 28 members with 20 private cottages and common grounds and facilities. VP is responsible to oversee the commercial management of the clubs property.
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