Salesforce Developer with 8+ Years Experience

Dhana Lakshmi

Phone No: +1-443-***-****

Email ID: *****************@*****.***

LinkedIn ID: linkedin.com/in/dvidiyala

Salesforce Developer

Work Authorization: Citizen

PROFESSIONAL SUMMARY:

Having 8+ years of experience in Design, Development, Rollout and Support of applications with 5 years of Salesforce.com CRM Platform as Developer/Administrator.

Experience in analyzing user stories and providing solutions, design, development on Force.com platform by using Salesforce CRM clouds Sales, Marketing, Service and Communities.

Proficient with salesforce data model, features Objects (Standard & Custom), creating Lookup, Master Detail relationships, Workflow rules, Approval process, Process Builder, Salesforce1, Apex and Visual force.

Strong hands-on experience designing and developing Salesforce Experience Cloud solutions, including customer and partner portals integrated with Service Cloud for case management and self-service capabilities.

Proficient in building responsive Experience Cloud interfaces using Lightning Web Components (LWC), Aura components, and Experience Builder, with a focus on secure, scalable external user experiences

Good experience with all phases of requirements gathering, analysis, design, development, troubleshooting, testing and deployment of SDLC with Sales, Service, Marketing, Communities cloud and Force.com Platform.

Experience in integrating salesforce with third-party systems by developing custom Apex SOAP, REST web service classes in salesforce by using XML, JSON based request/response formats.

Experience in roll-out of Salesforce1 mobile, Lightning and developed Lightning Components -Controllers, Helpers and Styles.

Mentored and trained junior developers on Salesforce best practices, coding standards, and real-time project implementations.

Team player with excellent interpersonal and communicational skills, ability to learn and adapt to new technologies and experience in successfully implementing new technologies.

Expertise with development tools like Eclipse IDE, Developer Console, Work bench and Force.com explorer.

Strong Experience in deploying components using Force.com migration tool, Change Sets and Workbench by creating package.xml file.

Proficient with data analysis and migration from legacy system to salesforce using Data Loader, Command Line Interface, MuleSoft Any point Studio and Cast-Iron integration tools.

Proficient in understanding salesforce Governor limits, implementing best practices, design patterns while writing Apex Triggers, Controllers and Test classes in salesforce.

Proficient with salesforce Sales cloud, Service cloud Lead, Account, Opportunity, Cases, Knowledge, Solutions, Campaigns objects customization with Account Teams, Price books and Sales process.

Good experience with salesforce CRM data model, create custom Objects, Relationships, Formula/Rollup summary fields, Validation rules, Tabs, Apps and Salesforce1 apps.

Integrated SFDC with Oracle ERP for order management system using Informatica.

Good experience in working with Git version control system for managing code repositories.

Experience with RDBMS data bases and writing SQL, PL/SQL triggers and procedures in Oracle, SQL Server and MySQL databases.

Experience delivering innovative, scalable digital solutions for clients across multiple industries, leveraging cutting-edge Salesforce technologies to drive business efficiency and exceptional customer experiences.

Good working experience with Agile software management and working with scrum teams.

Team player with excellent interpersonal and communicational skills, ability to learn and adapt to new technologies and experience in successfully implementing new technologies.

CERTIFICATIONS:

Salesforce Administration

Platform Developer I

TECHNICAL SKILLS:

Languages: Apex, Java, JavaScript, SQL, SOQL, PL/SQL

Salesforce Technologies: Salesforce Lightning, Visualforce Pages, Triggers, Controllers, Batch Apex, Apex

Data Loader, AppExchange, Dashboards, Sales Cloud, Service Cloud, Marketing Cloud

Web Technologies: HTML5, CSS3, JavaScript, jQuery, AJAX

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Workbench, Force.com Sandbox and Production

APIs & Integration: SOAP, REST API, Web Services API

Force.com Tools: Eclipse, Sublime Text, Force.com Eclipse Plug-in

Databases: MS SQL Server (2000/2005), Oracle (8i/9i/10g), MySQL, PL/SQL, RDBMS, MS Access

Operating Systems: Windows, Linux, macOS

PROFESSIONAL EXPERIENCE:

Bank of Hope, Palisades Park, NJ

Duration: Apr 2024 – Present

Role: Salesforce Developer

Responsibilities:

Designed and implemented customized Salesforce solutions using modern Salesforce tools and best practices to support diverse client requirements, improve system performance, and enhance overall customer service in a collaborative, fast-paced environment.

Designed, developed, and maintained Salesforce analytical reports and executive dashboards to support banking leadership with loan portfolio tracking, customer segmentation, pipeline forecasting, and operational KPIs.

Partnered with retail banking, commercial lending, operations, and compliance teams to gather and translate business requirements into scalable Salesforce CRM solutions.

Supported CI/CD deployment processes for Salesforce, including Experience Cloud metadata and site configurations, ensuring smooth promotion of portal changes across environments.

Designed and enhanced Salesforce Experience Cloud portals to support external banking users, enabling secure access to case status, knowledge articles, and service requests.

Integrated Experience Cloud with Service Cloud case management, allowing customers and partners to submit, track, and resolve service requests in a self-service model.

Developed responsive Lightning Web Components (LWC) for Experience Cloud pages, ensuring optimized user experience across desktop and mobile devices.

Configured audiences, login flows, and sharing rules to control data visibility and access for external users in compliance with banking security standards.

Customized and enhanced Sales Cloud and Service Cloud to support customer onboarding, relationship management, service requests, and case lifecycle management within a regulated banking environment.

Automated critical banking workflows using Salesforce Workflow Rules and Process Automation, including customer notifications, status updates, and approval routing for account servicing and lending operations.

Administered Salesforce org security by managing users, profiles, roles, permission sets, validation rules, and access controls, ensuring alignment with banking security, audit, and compliance standards.

Developed and optimized Apex Classes, Apex Triggers, Batch Apex, Scheduled Apex, and Apex Controllers to support high-volume banking transactions and back-office processing.

Built dynamic Visualforce Pages using standard and custom controllers to support internal banking operations such as customer review, account servicing, and exception handling.

Implemented Lightning Experience (LWC & Lightning customization) to enhance usability of dashboards, reports, and service workflows for banking users.

Integrated Salesforce with external banking systems and third-party financial applications using REST APIs (Http Request/Http Response), enabling secure data exchange and real-time updates.

Performed Salesforce administrative activities including page layouts, record types, sharing rules, and role hierarchy, supporting controlled data visibility across banking departments.

Collaborated closely with sales relationship managers, service teams, and business analysts to design CRM solutions tailored to banking products and customer journeys.

Developed user-friendly Visualforce interfaces using HTML5, JavaScript, and jQuery, implementing client-side validations to improve data accuracy and compliance.

Led production support and incident resolution, addressing high-priority banking issues with minimal downtime and adhering to SLA requirements.

Participated in business reviews, sprint planning, and user story grooming, providing technical designs and implementation strategies aligned with banking objectives.

Utilized Eclipse (Force.com IDE), Developer Console, and Salesforce tools for efficient development, testing, and debugging.

Managed code migration across environments using Git and GitHub, following enterprise change management and release governance practices.

Collaborated with cross-functional teams to continuously enhance the CRM platform, improving customer experience, operational efficiency, and regulatory readiness.

Environment

Salesforce CRM Platform, Apex, Triggers, Controllers, Salesforce Lightning, Batch Apex, Visualforce Pages, Dashboards, Data Loader, Sales Cloud, Service Cloud, SOQL, REST APIs, Git/GitHub, Windows

Lumen Technologies, Denver, CO

Duration: Dec 2020 – Apr 2024

Role: Salesforce Developer

Responsibilities:

Designed and developed Apex Classes, Triggers, Controllers, and Visualforce Pages to support telecom-specific CRM processes across Accounts, Contacts, Opportunities, Campaigns, and custom network service objects.

Customized Salesforce Lightning Experience to build intuitive reports and dashboards for tracking enterprise customers, service orders, pipeline visibility, and revenue forecasts.

Configured page layouts, search layouts, custom links, and related lists to streamline telecom sales, provisioning, and customer service workflows.

Implemented Case Management automation using Email-to-Case and Web-to-Case, enabling efficient handling of network incidents, service requests, and customer support tickets.

Performed data analysis and data cleansing using Oracle as a staging database, ensuring accurate migration of customer, contract, and service data into Salesforce using Data Loader.

Automated telecom business processes by creating Workflow Rules, email alerts, and field updates, improving operational efficiency and response times.

Supported external partner and customer interactions using Salesforce Experience Cloud, providing secure access to service cases, account data, and knowledge resources.

Customized Experience Cloud pages using Aura components and Experience Builder, aligning portal functionality with telecom business processes.

Managed Experience Cloud deployments across environments using Change Sets and Salesforce CLI, ensuring consistency and release stability.

Administered Salesforce security and access by managing users, roles, profiles, permission sets, validation rules, and org upgrades, aligning with enterprise telecom governance standards.

Executed bulk data operations (insert, update, export) using Salesforce Data Loader, supporting large-scale telecom customer and service datasets.

Designed, documented, implemented, and unit tested CRM customizations to support telecom product lifecycle and customer engagement models.

Developed advanced Batch Apex and Scheduled Apex jobs to process high-volume telecom data, including service activations, renewals, and billing-related updates.

Leveraged Schema Builder to design and maintain scalable data models aligned with telecom offerings and customer hierarchies.

Prioritized and resolved Salesforce production issues based on defined SLAs, ensuring minimal impact to sales and service operations.

Automated sandbox refresh and data seeding processes using Apex Data Loader and Salesforce CLI, reducing manual effort during environment refresh cycles.

Created custom report types, executive reports, and dashboards to provide leadership with insights into deal pipelines, customer engagement, service performance, and revenue trends.

Customized dashboards to deliver daily forecasts, opportunity tracking, deal registrations, and account-level performance metrics.

Managed deployments across sandbox and production environments using Change Sets, Eclipse (Force.com IDE), and SVN, following enterprise release management practices.

Environment

Salesforce CRM Platform, Apex, Triggers, Controllers, Salesforce Lightning, Batch Apex, Visualforce Pages, Dashboards, Data Loader, Sales Cloud, Service Cloud, SOQL, Oracle (Staging), SVN, Salesforce CLI, Windows

Ancestor Health, Minnetonka, MN

Duration: Jun 2019 – Dec 2020

Role: Salesforce Developer

Responsibilities:

Designed and managed Salesforce deployment and release processes, migrating configurations and customizations from sandbox and test orgs to production, ensuring stability and compliance in healthcare environments.

Developed and consumed Salesforce Web Services (SOAP/REST) using Salesforce APIs, Java, XML, and Partner WSDL to enable secure data exchange with healthcare systems and third-party clinical applications.

Implemented a REST-based integration framework connecting Salesforce with MuleSoft and external healthcare platforms, supporting patient engagement, care coordination, and operational workflows.

Integrated Salesforce CRM with email and collaboration tools via Force.com AppExchange and Email Integration Engine, improving communication between care teams and administrative staff.

Collaborated closely with business analysts, healthcare operations teams, and technical stakeholders to resolve production issues, identify root causes, and deliver timely fixes aligned with healthcare service requirements.

Developed Salesforce web services to expose patient, provider, and operational data securely to authorized third-party healthcare systems.

Implemented Experience Cloud–based self-service portals for healthcare users, enabling secure access to knowledge articles and service interactions while maintaining HIPAA-aligned security controls.

Integrated Salesforce Knowledge with Experience Cloud, improving accessibility of healthcare documentation and FAQs for external users.

Configured Salesforce CRM by creating and managing custom objects, page layouts, record types, validation rules, workflows, and approval processes to support healthcare business processes.

Monitored and supported functional and integration testing across Salesforce CRM and connected applications, ensuring data integrity and reliability in healthcare workflows.

Administered Salesforce security by creating and maintaining users, roles, profiles, email services, queues, and workflow alerts, ensuring controlled access to sensitive healthcare data.

Acted as Salesforce Administrator, handling daily operational tasks such as user onboarding, permission management, password resets, and role hierarchy maintenance.

Designed, developed, and deployed Apex Classes, Controllers, Extensions, Triggers, Batch Apex, Scheduled Apex, and Test Classes using Force.com IDE to support scalable healthcare operations.

Implemented standard Salesforce customizations including reports, dashboards, workflows, approval processes, Salesforce Sites, and bulk data loads, enabling visibility into patient engagement and operational metrics.

Performed data migration and bulk data operations using Data Loader, ensuring accurate movement of healthcare records between systems.

Worked collaboratively with Salesforce consultants and cross-functional healthcare teams to deliver CRM solutions aligned with organizational goals and patient-centric initiatives.

Environment

Salesforce CRM Platform, Apex Classes, Triggers, Batch Apex, Scheduled Apex, SOQL, SOSL, Visualforce, Force.com IDE, Data Loader, Custom Objects, Data Migration, Reports, Dashboards, MuleSoft, Oracle, Windows

Tower Street Insurance, Dallas, TX

Duration: Apr 2017 – Jun 2019

Role: Java/J2EE Developer

Responsibilities:

Collaborated closely with insurance business analysts and product owners to gather and understand functional requirements related to policy administration, claims processing, underwriting, and customer servicing.

Designed and developed web-based insurance applications using Spring Framework and Spring MVC, implementing robust front-end validation using Spring Validator.

Built scalable backend components using Hibernate ORM for persistence and Spring Dependency Injection for clean separation of concerns across application layers.

Developed responsive user interfaces using HTML5, CSS3, and JavaScript, supporting insurance workflows such as policy quotes, endorsements, and claims intake.

Implemented and tested enterprise insurance applications using jQuery and Spring MVC, ensuring smooth user interaction and reliable data processing.

Integrated Java Mail and JMS APIs to send automated notifications for policy updates, claims status, batch job completion, and system alerts.

Applied J2EE design patterns including DAO, Service Locator, Business Delegate, Factory, Singleton, Session Facade, and Value Object to build maintainable and extensible insurance systems.

Developed Spring Boot–based applications to modernize legacy insurance platforms and improve performance and deployment efficiency.

Designed and implemented RESTful web services using JAX-RS (Jersey) within a Microservices architecture, enabling integration between policy, billing, and claims systems.

Created and deployed SOAP-based web services (WSDL, JAXB, XML) following SOA principles to support integrations with third-party insurance vendors and internal systems.

Configured data sources and deployed enterprise applications on IBM WebSphere Application Server, supporting high-availability insurance environments.

Developed EJB Message-Driven Beans (MDBs) and configured JMS queues to handle asynchronous insurance transactions and high-volume messaging.

Implemented Log4j logging and externalized configuration to support effective debugging, auditing, and production monitoring.

Wrote comprehensive JUnit test cases to validate business logic and ensure reliability of insurance applications.

Actively participated in Agile/SCRUM ceremonies, contributing to sprint planning, daily stand-ups, and timely delivery of high-quality insurance solutions.

Provided technical guidance to team members, ensuring adherence to coding standards, architectural guidelines, and best practices.

Environment

Java, J2EE, Spring Boot, Spring MVC, Hibernate, Servlets, JSP, Struts, EJB, JDBC, Microservices, JAX-RS, SOAP, WSDL, JAXB, XML, IBM WebSphere, JMS, Log4j, JUnit, SQL, Oracle, Windows

Education Details: BS in Electronics and Communication Engineering (JNTUH) - 2005

Contact this candidate