Client Relations & Banking Specialist

Calvin Sykes

Glenwood, IL ***** ***************@*****.*** +1-708-***-****

Professional Summary

Business and client-focused professional with 10+ years of experience in banking, sales, customer service, and team leadership. Proven ability to build strong client relationships, exceed sales goals, and deliver tailored financial and service solutions. Skilled in cross-functional collaboration, staff training, and fostering long-term customer loyalty. Work Experience

Universal Banker

Old Second National Bank – Chicago Heights, IL Apr 2024 – Mar 2025

• Delivered comprehensive client solutions by partnering with mortgage, business, and wealth management teams.

• Consistently exceeded monthly sales targets, increasing new account openings by 20%.

• Provided expert guidance on banking products and services, improving customer satisfaction and retention. Head Coach

Bremen High School District 228 – Midlothian, IL Sep 2022 – Present

• Developed game strategies and player development programs on and off the court.

• Coordinated transportation, scouting, and academic eligibility for student-athletes.

• Led practices and game planning to ensure team competitiveness. Mental Health Technician

Shapiro Mental Health – Kankakee, IL Feb 2023 – Mar 2024

• Provided compassionate care and monitored patient progress and vital signs.

• Implemented treatment plans and participated in crisis intervention.

• Engaged patients in therapeutic and recreational activities to foster well-being. Paraprofessional

Bremen High School – Midlothian, IL Aug 2022 – Dec 2022

• Supported classroom instruction and implemented behavior management strategies.

• Assisted students with special needs and provided one-on-one academic support. Customer Service & Sales Roles

Various Employers 2009 – 2022

• Held roles in sales, customer service, and team leadership across financial services and retail.

• Consistently met or exceeded sales targets, trained staff, and improved client satisfaction. Education

Associate’s Degree in Sociology – Triton College, River Grove, IL Southern Illinois University – Edwardsville, IL (Completed coursework in Sociology) Skills

Client Relationship Management • Financial Services & Banking • Sales Strategy & Business Development Team Leadership & Training • Customer Service Excellence • CRM & MS Office Suite Certifications

CPR Certified • First Aid Certified • Driver’s License

Contact this candidate