Youth Services/Clerical Support Professional
Resume:
Cierra Gillespie
Olive Branch, MS *****
******************@*****.***
Professional Summary
Detail-focused, service-oriented contributor, positioned to provide high-quality clerical or operational support by leveraging strong customer service and time management skills. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Juvenile Detention Officer
Desoto County Sheriff Department-Hernando, MS
July 2025 to Present
• Supervised and monitored detained youth to ensure safety, security, and compliance with facility rules
• Maintained order within the facility through consistent enforcement of policies and behavioral guidelines
• Conducted routine checks, searches, and counts to prevent contraband and ensure resident accountability
• Documented incidents, behavior reports, and daily logs accurately and in a timely manner
• Responded effectively to emergencies, conflicts, and crisis situations using approved intervention techniques
• Provided guidance, structure, and positive role modeling to support rehabilitation and behavioral improvement
• Transported juveniles safely to court appearances, medical appointments, and external programs
• Collaborated with counselors, case managers, medical staff, and law enforcement as needed
• Ensured compliance with state regulations, facility standards, and youth rights
• Observed and reported changes in behavior, mental health concerns, or safety risks Juvenile Detention Officer
Desoto County Sheriff Department-Hernando, MS
July 2025 to Present
• Supervised and monitored detained youth to ensure safety, security, and compliance with facility rules
• Maintained order within the facility through consistent enforcement of policies and behavioral guidelines
• Conducted routine checks, searches, and counts to prevent contraband and ensure resident accountability
• Documented incidents, behavior reports, and daily logs accurately and in a timely manner
• Responded effectively to emergencies, conflicts, and crisis situations using approved intervention techniques
• Provided guidance, structure, and positive role modeling to support rehabilitation and behavioral improvement
• Transported juveniles safely to court appearances, medical appointments, and external programs
• Collaborated with counselors, case managers, medical staff, and law enforcement as needed
• Ensured compliance with state regulations, facility standards, and youth rights
• Observed and reported changes in behavior, mental health concerns, or safety risks Cashier/Barista/Server
Staks Pancake Kitchen-Southaven, MS
January 2022 to Present
Take customers orders. Delivery food to tables. Fix and serve mixed alcohol drinks. Made drinks from the barista bar such as cappuccino and different lattes. 504 Assistant
Human Resource Clerk
Staks Pancake Kitchen
January 2022 to Present
• Provide customer support for internal and external customers (walk-in, emails & phone calls)
• Answer multi-line phones, assist with general questions and direct escalated calls as needed to specialty areas
• Order office supplies and file paperwork daily
• Open and distribute mail twice daily
• Access payroll system
• Process vendor checks; Negotiate with vendors
• Organize personnel files as needed
• Serve as support for all meetings in-person and virtually
• Other duties as assigned
• Create spreadsheets, manage databases, and prepare for presentations Cashier/Barista/Server
Staks Pancake Kitchen-Southaven, MS
January 2022 to Present
Take customers orders. Delivery food to tables. Fix and serve mixed alcohol drinks. Made drinks from the barista bar such as cappuccino and different lattes. Sea
Memphis & Shelby County Schools-Memphis, TN
July 2021 to Present
• Provided individualized reading instruction to students with diverse learning needs, including dyslexia, ADHD, and language processing disorders
• Developed and implemented effective reading intervention strategies based on student assessments and progress monitoring data
• Collaborated with teachers and parents to create personalized learning plans for struggling readers
• Utilized evidence-based instructional methods such as phonics, fluency practice, comprehension strategies, and vocabulary development
• Administered standardized reading assessments to evaluate students' reading levels and identify areas of improvement
• Designed engaging lesson plans that incorporated a variety of literacy activities to enhance students' reading skills
• Implemented assistive technology tools and resources to support students with special needs in their reading development
• Conducted small group guided reading sessions targeting specific skill areas for improved comprehension and decoding abilities
• Monitored student progress through ongoing assessment measures, adjusting instruction accordingly to meet individual needs
• Collaborated with other educators in a multidisciplinary team approach to develop comprehensive education plans for students with learning disabilities or IEPs (Individualized Education Programs)
• Participated in professional development opportunities related to current research-based practices in teaching reading skills effectively
• Improved average student reading proficiency by XX% over the course of one academic year through targeted interventions tailored to individual needs
• Implemented differentiated instruction techniques to meet the needs of English language learners in developing their reading skills
• Provided ongoing support and guidance to struggling readers through regular check-ins, progress monitoring, and goal setting sessions
• Implemented a reading incentive program that motivated students to read independently and track their progress
• Served as a mentor teacher for aspiring educators pursuing certification in Reading Specialist programs
• Demonstrated strong knowledge of current educational trends related to literacy instruction through continuous professional development activities
• Leveraged community partnerships with local libraries or organizations to provide additional resources or tutoring opportunities for struggling readers
• Utilized data analysis tools to assess student growth in reading proficiency over time and inform instructional decision-making
504 Assistant
Shelby County Schools-Memphis, TN
July 2021 to Present
• helping students with physical disabilities to learn and help assist them with everyday tasks.
• assisting in the classroom with regular ed students. 504 Assistant
Memphis-Shelby County School-Olive Branch, MS
July 2021 to Present
******************@*****.***
• Receive and respond to routine requests for assistance and concerns from schools, agencies, organizations, professionals, and the public
• Plan meetings and assist in the preparation of regularly scheduled meetings and reports
• Planning, data entry, scheduling, operating office machines, such as photocopiers and scanners, facsimile machines, and voice mail systems
• Develop and maintain a filing system
• Assist with annual training, safety, risk management, etc.
• Display a high level of customer service
• Order office supplies and research new deals and supplies
• Prepare and edit documents, such as expense reports, memos and invoices
• Assist in the classroom with students
• Help students with physical disabilities to learn and help assist them with everyday tasks. SEA
Memphis & Shelby County Schools-Memphis, TN
July 2021 to Present
• Provided individualized reading instruction to students with diverse learning needs, including dyslexia, ADHD, and language processing disorders
• Developed and implemented effective reading intervention strategies based on student assessments and progress monitoring data
• Collaborated with teachers and parents to create personalized learning plans for struggling readers
• Utilized evidence-based instructional methods such as phonics, fluency practice, comprehension strategies, and vocabulary development
• Administered standardized reading assessments to evaluate students' reading levels and identify areas of improvement
• Designed engaging lesson plans that incorporated a variety of literacy activities to enhance students' reading skills
• Implemented assistive technology tools and resources to support students with special needs in their reading development
• Conducted small group guided reading sessions targeting specific skill areas for improved comprehension and decoding abilities
• Monitored student progress through ongoing assessment measures, adjusting instruction accordingly to meet individual needs
• Collaborated with other educators in a multidisciplinary team approach to develop comprehensive education plans for students with learning disabilities or IEPs (Individualized Education Programs)
• Participated in professional development opportunities related to current research-based practices in teaching reading skills effectively
• Improved average student reading proficiency by XX% over the course of one academic year through targeted interventions tailored to individual needs
• Implemented differentiated instruction techniques to meet the needs of English language learners in developing their reading skills
• Provided ongoing support and guidance to struggling readers through regular check-ins, progress monitoring, and goal setting sessions
• Implemented a reading incentive program that motivated students to read independently and track their progress
• Served as a mentor teacher for aspiring educators pursuing certification in Reading Specialist programs
• Demonstrated strong knowledge of current educational trends related to literacy instruction through continuous professional development activities
• Leveraged community partnerships with local libraries or organizations to provide additional resources or tutoring opportunities for struggling readers
• Utilized data analysis tools to assess student growth in reading proficiency over time and inform instructional decision-making
504 Assistant
Shelby County Schools-Memphis, TN
July 2021 to Present
• helping students with physical disabilities to learn and help assist them with everyday tasks.
• assisting in the classroom with regular ed students. Secretary
Dobbins Transportation Inc.
August 2015 to July 2021
• Prepared a variety of required records and reports for clients including developing training needs, tasks, and safety processes
• Provide general support to visitors
• Act as the point of contact for internal and external clients and staff members
• Type and distribute email, correspondence memos, letters, faxes and forms
• Update and maintain office policies and procedures
• Order office supplies and research new deals and suppliers
• Participated in sponsor and research site regulatory inspections as requested
• Assisted with drafting and revising company policies
• Collaborate with external auditors to ensure the company was meeting and adhering to all compliance guidelines
• Reviewed and monitored various exception reports
• Handled employee relation issues and investigations
• Developed employee’s skills, evaluated performance, and provided feedback
• Worked with Transportation Manager to analyze operations and overall efficiencies of the facility
• Served as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve
• Developed relationships with key vendors and Procurement to purchase DME equipment
• Monitored costs to ensure compliance with cost to fill goals Cardiac Monitor Technician
Krucial Staffing-Texas
November 2020 to April 2021
Travel Cardic Monitor during Covid emergency crisis Cardiac Monitor Technician
Baptist Hospital-Memphis, TN
March 2019 to November 2020
Monitoring heart Rhythms. Call in doctor consults. Notifying Nurses of any change in the heart rhythms. Printing and analyzing strips.
Cardiac Monitor Technician
Baptist Hospital-Memphis, TN
March 2019 to November 2020
Monitoring heart Rhythms. Call in doctor consults. Notifying Nurses of any change in the heart rhythms. Printing and analyzing strips.
Teacher Assistant
Desoto County Schools-Southaven, MS
August 2015 to August 2016
Responsibilities
Worked as an assistant in grades 2nd grade and kindergarten. Worked in small and whole groups. Accomplishments
I was able to work with some low students and help them reach a level C by the end of the school year. Skills Used
I demonstrated different reading strategies to help the students with phonics and reading. Teacher Assistant
Desoto County Schools-Southaven, MS
August 2015 to August 2016
Responsibilities
Worked as an assistant in grades 2nd grade and kindergarten. Worked in small and whole groups. Accomplishments
I was able to work with some low students and help them reach a level C by the end of the school year. Skills Used
I demonstrated different reading strategies to help the students with phonics and reading. Cna Training Academy
Secetary-Memphis, TN
January 2011 to October 2015
Responsible for maintaining the phone calls and taking messages if need be. Scheduling appointments and tour visits for the school. Assisting in class or cna nursing skills. Collected tuition fees and issued receipts. Knowledge of medical terminology.
Secetary
Cna training academy-Memphis, TN
January 2011 to October 2015
Responsible for maintaining the phone calls and taking messages if need be. Scheduling appointments and tour visits for the school. Assisting in class or cna nursing skills. Collected tuition fees and issued receipts. Knowledge of medical terminology.
Teacher Assistant
Desoto County School District
June 2009 to August 2015
• Implemented programs and process improvements to enhance student engagement
• Assist sped students during class time, and taught them different learning techniques
• Demonstrated different reading strategies to help students with phonics and reading
• Ensured compliance with all regulations related to student’s rights and responsibilities Teacher Asst
Southaven Middle School
January 2012 to December 2013
Responsibilities: Assist sped students during class time, and taught them different learning technique strategies.
Waitress/Host
Buffalo Wild Wing-Oxford-MS
January 2012 to December 2013
Responsibilities: Greet Customer as they enter and exit the restaurant. Assist with general customer service; accurately handle money transactions; record and balance cash receipts; post inventory. Take dine in and carry out orders as they are presented to me. Waitress/Host
Buffalo Wild Wing-Oxford, MS
2012 to 2013
Responsibilities: Greet Customer as they enter and exit the restaurant. Assist with general customer service; accurately handle money transactions; record and balance cash receipts; post inventory. Take dine in and carry out orders as they are presented to me. Teacher Asst
Southaven Middle School
2012 to 2013
Responsibilities: Assist sped students during class time, and taught them different learning technique strategies.
Teacher's Assist
Precious Hearts Day Care Center-Olive Branch-MS
January 2009 to December 2012
Responsibilities: Interact with children of all ages and backgrounds; cover lessons left by instructors; assist classes with daily assignments; exercise proper classroom management. Collaborate with academic teammates to prepare across-the-curriculum lesson plans; challenge students with assessments.
Teacher's Assist
Precious Hearts Day Care Center-Olive Branch, MS
2009 to 2012
Responsibilities: Interact with children of all ages and backgrounds; cover lessons left by instructors; assist classes with daily assignments; exercise proper classroom management. Collaborate with academic teammates to prepare across-the-curriculum lesson plans; challenge students with assessments.
Cashier
Wal-Mart-Memphis, TN
January 2009 to December 2010
Responsibilities: Provide customer engagement in positive and approachable manner. Assist in maintaining a clean, well stocked store for customers during their shopping experience. Independently stock shelves and recovers merchandise in the store. Accurately handles customer funds and processes transactions using the POS system. Record and balance cash receipts. Organize merchandise and transport merchandise from stockroom to sales floor. Cashier
Wal-Mart-Memphis, TN
2009 to 2010
Responsibilities: Provide customer engagement in positive and approachable manner. Assist in maintaining a clean, well stocked store for customers during their shopping experience. Independently stock shelves and recovers merchandise in the store. Accurately handles customer funds and processes transactions using the POS system. Record and balance cash receipts. Organize merchandise and transport merchandise from stockroom to sales floor. Office Assist
Dobbins Trans INC-Memphis, TN
January 2006 to December 2009
Responsibilities: Assist with the daily operations of the company. Answer multi phone line, meet and greet member of the team delegating their daily duties to them. Handled and distributing mail and supplies orders. Prepare or coordinates the preparation of routine correspondence, reports and special projects. Complete miscellaneous task as assigned.
Excellent References Provided Upon Request
Office Assist
Dobbins Trans INC-Memphis, TN
2006 to 2009
Responsibilities: Assist with the daily operations of the company. Answer multi phone line, meet and greet member of the team delegating their daily duties to them. Handled and distributing mail and supplies orders. Prepare or coordinates the preparation of routine correspondence, reports and special projects. Complete miscellaneous task as assigned.
Excellent References Provided Upon Request
Education
University of Mississippi-Oxford, MS
2012 to Present
Psychology ((Associate of Arts))
Northwest Community College
January 2011 to December 2011
Psychology (Associate of Arts)
Northwest Community College
January 2011 to December 2011
Diploma
Northwest Community College Olive Branch High School-Olive Branch, MS January 2009 to December 2011
Northwest Community College
2009 to 2011
Diploma
Olive Branch High School-Olive Branch, MS
2005 to 2009
Some college
College of Education
Skills
• Teaching
• Vital signs
• Bartending
• Classroom experience
• Customer support experience within healthcare industry
• Infant care
• Ability to interact professionally with all levels of employee work groups
• Organizational skills
• Ability to meet tight deadlines and work effectively in high pressure environments
• Tutoring
• Team management
• discretion
• Classroom management
• Adobe Acrobat
• Driving
• Individual consumer customer service
• Childcare
• Managing teams in a customer support role - Largest customer support team managed (6-10 team members)
• International customer service experience
• Math
• Call center
• Quick service & fast food restaurant
• HubSpot
• Food preparation
• Guest services
• Phone call management
• Phone customer support
• Behavioral health
• Customer service manager experience
• Computer operation
• Cordova
• Coffee Experience
• Sales
• Non-technical user support
• Marketing
• Customer returns handling
• Experience with individuals with neurodevelopmental disorders
• Management
• confidence
• Working with people with disabilities
• Call center experience
• Hospitality
• Internal employee customer service
• Microsoft Powerpoint
• Acute sense of urgency, responsiveness to department needs and ability to meet deadlines while maintaining a high degree of professionalism
• Nutrition
• Project coordination
• Preschool experience
• Special education
• Retail sales
• In-person customer service
• Customer support specialist experience
• Restaurant experience
• Medical terminology
• Pain management
• Paralegal experience
• Edison
• Physiology knowledge
• Handling customer exchanges
• Customer support experience within retail industry
• Cardiac rhythm analysis
• Barista Experience
• Cardiac event monitoring
• Special Education
• Medical coding
• Classroom Management
• Customer support experience within technology industry
• Developmental Disabilities Experience
• Behavior Management
• Cash handling
• Experience with children
• Phone etiquette
• Clerical Experience
• Customer support experience within hospitality industry
• Client interaction via phone calls
• Customer training
• Childhood development
• Senior care
• Cash register
• Google Docs
• Call center agent experience
• Live chat
• OneSource
• Cleaning
• Microsoft Word
• Government agency customer support
• SAP
• Improving customer support response time - Customer support response time improved (More than 30%)
• Clerical experience
• Experience working with students
• Delivery driver experience
• Pediatrics
• Microsoft Dynamics 365
• ServiceNow
• Addiction counseling
• AI
• Data entry
• Customer support experience within education industry
• Client services
• Medical Records
• Working with people with developmental disabilities
• Supervising experience
• Analysis skills
• Autism Experience
• Medical office experience
• Billing issue inquiries
• SAP CRM
• Experience Working With Students
• Early childhood education center experience
• Toddler care
• Early childhood education
• School experience
• Clinic
• Applied behavior analysis
• CRM software
• Order inquiry handling
• Teams
• Google Workspace
• Multitasking
• Demonstrates skill in achieving ambitious work-related goals
• Home Care
• Serving
• Home & community care experience
• Displays professionalism
• Hospital experience
• Customer support - Customer support experience (16-20 years)
• Microsoft Teams
• Customer support experience within government industry
• Meal preparation
• Microsoft Office
• Substance abuse
• Providing product information
• POS
• Technical Proficiency
• Task prioritization
• Technical user customer support
• Experience with individuals with mental health conditions
• Communication skills
• Lesson planning
• Acting
• Cardiology
• Microsoft Excel
• Outpatient
• Mental health and behavioral care - Mental & behavioral health experience (11-15 years)
• Teamwork
• Customer service
• Training & development
• Salesforce
• Technical support
• Medical records
• Order processing
• Microsoft Outlook
• Research
• Medical Terminology
• Custodial experience
• Computer skills
• Special Needs
• Curriculum Development
• Leadership
• Decision making
• Telecommunication
• Writing skills
• Autism spectrum disorders support
Languages
• Vietnamese
Certifications and Licenses
Heartsaver Certification
Driver's License
First Aid Certification
CPR Certification
March 2022 to March 2028
completed the cognitive and skills evaluations in accordance with the curriculum of the American Heart Association Heartsaver CPR AED Program. Optional modules completed: Issue Date Training Center Name Training Center ID Training Center City, State Training Center Phone Number Renew By Instructor Name Instructor ID
Substitute Teaching Certification
AED Certification
Certified Medical Assistant
CNA
EKG Certification
Additional Information
Qualifications
• Excellent verbal and written communication skills
• Self-motivated and very organized
• Team player,
• Ability to manage multiple priorities
• Problem-solving skills and ability to follow through on tasks assigned,
• Adaptable to learning new systems and continual changes in practice environment
• Knowledge of multi-window programs and Microsoft office programs
• Clerical duties
• Medical Terminology knowledgeable
Contact this candidate