Results-Driven Shift Manager with Hospitality Experience

Resume

Personal Information

Name: Amber Smith

Email: *****************@*****.***

Phone: 615-***-****

Address: *** ****** ******, ********, *****, United States

Drivers License:

Nationality:

Place of Birth:

Date of Birth:

Professional Summary

<p>I am a results-driven Shift Manager with over [X] years of experience in fast-paced operations, team leadership, and guest-focused service. I excel at coordinating daily activities, optimizing schedules, and ensuring compliance with safety and quality standards. Skilled in proactive problem-solving, conflict resolution, and performance coaching, I build cohesive teams that consistently meet performance targets. I communicate clearly across departments, monitor KPIs, and implement process improvements to enhance efficiency and guest satisfaction. Adaptable, reliable, and committed to maintaining a positive, productive work environment.</p>

Work Experience:

- Lead chef at Southern food management (October 2025 - January 2026)

I led the opening of Southern Food Management’s kitchen, opening and setting up all culinary operations for daily service. I planned and executed nutritious, cost-efficient menus for all factory workers, balancing taste with dietary needs and production constraints. I managed supplier relationships, placed truck orders, and ensured timely deliveries to minimize downtime. I maintained ServSafe certification compliance, implemented safety protocols, and trained a diverse team to uphold high quality, consistency, and food safety standards. My leadership reduced waste by 15%, improved meal satisfaction scores, and supported smooth scale-up during peak production periods.

- Shift supervisor at Flynn restaurant group (April 2023 - October 2025)

As a Shift Supervisor at Flynn Restaurant Group, I led daily front-of-house operations to ensure a seamless dining experience and consistent service quality. I opened and closed the store, prepared it for peak hours, and maintained accurate shift coverage by scheduling and supervising team members to meet labor goals and customer demand. I served as a key holder and safe handler, safeguarding cash, valuables, and equipment while upholding company security policies.

I proactively resolved customer issues, turning potential complaints into positive outcomes and boosting guest satisfaction scores. I managed bank deposits with precision, ensuring accuracy and compliance with financial controls. I coordinated weekly food orders, inventory checks, and vendor communications to maintain fresh, high-quality offerings and minimize waste.

I contributed to talent development by participating in job interviews, selecting qualified candidatos, and mentoring new hires to accelerate integration and performance. I leveraged computer systems to track sales, monitor inventory levels, compile reports, and analyze performance metrics, driving continuous improvement in service speed and operational efficiency. My leadership reduced wait times, improved order accuracy, and strengthened team cohesion, resulting in a more reliable and productive shift environment.

Education:

Websites & Social Links:

Skills:

- Leadership (Level: 50)

- Conflict Resolution (Level: 50)

- Communication (Level: 50)

- Customer Relationship Management (CRM) (Level: 50)

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