Dependable Retail Assistant Manager with Leadership Experience

Bridget Steely

Dependable, hard-working, and dedicated to my employer, and fellow employees

Newport, KY 41071

*******.********@*****.***

+1-859-***-****

Professional Summary

Efficient and dedicated assistant manager with 15+ years of experience in retail and customer service. Proven track record of rapid promotions and effective team leadership, enhancing operational efficiency and customer satisfaction. Skilled in problem-solving, scheduling, and inventory management, with a strong commitment to delivering exceptional service. Seeking to leverage extensive experience to drive success in a dynamic retail environment.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Package Handler

UPS-Walton, KY

April 2024 to Present

• Efficiently packed and labeled products for shipment, ensuring accuracy and timeliness

• Maintained a high level of attention to detail while inspecting items for quality control purposes

• Utilized inventory management systems to track product quantities and locations within the warehouse

• Assisted in organizing stock shelves and maintaining an organized work area for efficient operations

• Followed standard operating procedures (SOPs) to ensure compliance with safety regulations

• Communicated any issues or discrepancies regarding product quality or quantity to supervisors promptly

Assistant Manager

Dollar General-Grants Lick, KY

January 2023 to Present

• Dependable

• Team player

• Assisted in the management of daily operations, ensuring smooth and efficient workflow

• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction

• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage

• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times

• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations

• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods

• Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly

• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies

• Monitored employee performance through regular evaluations, providing constructive feedback for professional development

• Developed employee schedules based on business needs while optimizing staffing levels during peak hours

• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency

• Increased overall store profitability by analyzing product performance data & adjusting pricing/ markdowns accordingly

• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team

• Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance

• Conducted regular meetings with staff to communicate goals, expectations, and provide updates on company initiatives

• Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience

• Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively

Receiver

Wayfair-Erlanger, KY

April 2022 to January 2023

• Lift over 75lbs

• Qualified to use any type of tool

• Climb and stand

• Dependable

• Team player, but can also work independently

Owner

A and B Cleaning Services-Erlanger, KY

January 2007 to April 2019

• Answer clients phone calls.

• Setting up scheduled consults or appointment times.

• Gave clients quotes.

• Completed each job completely.

• Great customer service skills.

• Reliable, always on time or early.

• Performed thorough cleaning of assigned areas, including dusting, sweeping, mopping, and vacuuming

• Ensured cleanliness and sanitation standards were met by following established protocols and procedures

• Collaborated with team members to efficiently complete tasks within designated timeframes

• Responded promptly to customer requests for additional cleaning services or special projects

• Adhered to safety guidelines while handling cleaning chemicals and operating machinery

• Assisted in training new crew members on proper cleaning procedures and company policies

• Managed waste disposal according to environmental regulations and company policies

• Maintained a clean and organized work area at all times for optimal productivity

• Communicated effectively with employees regarding any issues or concerns related to the job duties

• Followed specific instructions for handling delicate materials or surfaces during the cleaning process

• Provided exceptional customer service by addressing inquiries or complaints in a professional manner

• Completed deep-cleaning tasks on a regular basis, ensuring high standards of cleanliness were maintained

• Utilized specialized equipment such as carpet cleaners or floor polishers when necessary

• Implemented quality control measures to ensure consistent delivery of excellent service

• Developed efficient workflows that reduced overall cleaning time without compromising quality

• Maintained knowledge of industry best practices in order to continuously improve skills and techniques

• Safely operated power tools such as pressure washers or steam cleaners when required

• Executed detailed inspections after each shift to verify completion of assigned tasks

• Investigated complaints related to cleanliness issues, taking appropriate corrective actions

• Implemented eco-friendly cleaning practices, reducing the use of harmful chemicals and promoting sustainability

• Developed and maintained positive working relationships with colleagues, supervisors, and clients

• Managed time effectively to prioritize tasks based on urgency and importance

• Investigated new cleaning products or techniques to improve efficiency or achieve better results

• Demonstrated flexibility by adapting to changing schedules or unexpected situations as needed

• Mentored junior crew members, providing guidance on proper cleaning techniques and procedures

• Closely followed company policies regarding personal protective equipment (PPE) usage for own safety

• Maintained a perfect attendance record throughout tenure with the company, demonstrating reliability and commitment

• Trained 10 new crew members on proper cleaning techniques within a designated timeframe Patient Counselor Receptionist

Cincinnati Dental Services-Cincinnati, OH

September 2000 to September 2006

• Receptionists

• Then A Patient Counselor after just a short time. This was my first promotion.

• Filed chart

• Made patient appointments

• Pulled patient charts whenever needed

• Confirmed appointments for the following day.

• Confirmed patient’s insurance

• Went over patient’s charts, and Doctors notes for treatment

• Gave patient’s treatment plan estimates

Education

High school diploma

Hughes Center High School - Cincinnati, OH

September 1992 to June 1996

Hughes Center High School

Skills

• Store management (1 year)

• Order fulfillment

• Fashion retail

• Childcare

• Cash handling

• Schematics

• Cooking

• Warehouse experience

• Android

• Computer networking

• Microsoft Windows

• Basic math

• Time management

• Microsoft Word

• Accounts receivable

• Photography

• Vital signs

• Load & unload

• Direct sales

• Sales management

• Customer relationship management

• Retail sales

• Office management

• Leadership

• Order picking

• Telecommunication

• Cash register

• Management

• Windows

• Packaging (3 years)

• Mobile devices

• Property management

• Merchandising

• Shipping & Receiving

• Typing

• Computer skills

• Sales

• Heavy lifting

• Clerical experience

• Facilities maintenance

• Dental receptionist (8 years)

• Linux

• Manufacturing

• Organizational skills

• CRM Software

• Computer Networking

• Microsoft Excel

• Relationship management

• Warehouse Experience (3 years)

• Interviewing

• Stocking

• Load & Unload (3 years)

• Retail math

• Analysis skills

• Employment & labor law

• Driving

• Cold calling

• Nannying (10+ years)

• Hospitality

• Planograms

• Customer service

• Account management

• Order Picking (3 years)

• iOS

• Fluent

• Microsoft Powerpoint

• Salesforce

• Microsoft Office

• Warehouse distribution

• English

• Packaging

• Negotiation

• Contracts

• Operating systems

• Project management

• Restaurant experience

• Active Directory

• Assistant Manager Experience

• Supervising experience

• Communication skills

• Medical records

Certifications and Licenses

Driver's License

March 2005 to February 2026

License # S06-488-045

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