Experienced Administrative & Credentialing Specialist

Hafisgoh Moly

San Francisco, CA *****

415-***-**** ********@*****.***

Professional Summary

Administrative and operations professional with 15+ years of experience supporting federal agencies, nonprofits, and academic institutions. Expertise in credentialing, confidential records management, customer service, and cross-functional coordination. Strong background handling sensitive information, onboarding processes, and administrative support in regulated environments.

Professional Experience

U.S. Federal Contractor – General Services Administration (GSA) — San Francisco, CA

U.S. GSA Security Credential Registrar 11/2009 – Present

Enroll federal employees and contractors into the HSPD-12 credentialing system, managing sensitive personal and biometric data with accuracy and confidentiality.

Serve as primary point of contact for PIV card sponsorship, credential activation, and PIN resets, ensuring a smooth onboarding experience.

Provide high-quality customer service to government employees and contractors in a fast-paced environment.

Liaise with internal GSA personnel and external agencies to coordinate credentialing and compliance requirements.

Review employee and applicant documentation for accuracy, completeness, and regulatory compliance.

Prepare and manage secure mail packages and credentialing materials.

San Francisco Community Clinic Consortium — San Francisco, CA

Operations Assistant 8/2001 – 7/2008

Provided administrative support to the CFO, contributing to efficient office operations and organizational planning.

Acted as primary point of contact for Board members, funders, and external partners.

Managed incoming and outgoing correspondence and maintained accurate records.

Scheduled meetings, prepared agendas, maintained calendars, and recorded meeting minutes.

Assisted with purchase orders and invoice processing in coordination with accounting staff.

Maintained confidential personnel files, office forms, databases, and contact lists.

Coordinated facility and building services including maintenance, security, and janitorial support.

San Francisco State University Foundation — San Francisco, CA

Administrative Account Assistant 8/2000 – 6/2001

Tracked grant budget allocations and monitored fund availability.

Reviewed grant reports for discrepancies and missing documentation.

Maintained electronic and paper vendor and financial records.

Processed daily invoices to ensure timely and accurate payments.

Notified grant and contract managers of low or depleted funds.

Connecting Point (Nonprofit Agency) — San Francisco, CA

Administrative Assistant 11/1999 – 6/2000

Supported programs providing emergency shelter and services to homeless families and individuals.

Answered administrative phone lines and crisis hotline calls.

Interviewed clients and collected intake and assessment information.

Provided administrative support to the Program Director and case management team.

Maintained client case databases and coordinated referrals to community resources.

Scheduled client appointments and managed benefits distribution.

U.S. Department of Health and Human Services (DHHS) — San Francisco, CA

Clerk / Office Assistant (Administration for Children and Families, Region IX) 11/1990 – 12/1997

Performed general clerical and secretarial duties including typing, filing, data entry, and correspondence distribution.

Maintained office files and inventory of supplies.

Assisted unit management and staff with administrative support as needed.

Education

San Francisco State University — San Francisco, CA

Major: Social Work

Completed 46 units toward Bachelor of Arts

Skills

Languages: Fluent in Vietnamese and Cham; Intermediate in Khmer and Malay; Basic in Cantonese and Mandarin

Computer Skills: MS Word, Excel, Access, Outlook; WordPerfect

References

Available upon request

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