Business Development & Sales Specialist Resume Summary

James-Lloyd Kincade

Berkeley, CA • 415-***-****

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*********@*****.***

Professional Summary

Experienced Business Development and Sales Specialist with over a decade of success in B2B, SaaS, and e-commerce environments. Known for a strong work ethic, cold outreach skills, and the ability to build trusted client relationships. Proficient in Salesforce, HubSpot, and CRM systems with a history of exceeding sales goals and managing pipelines effectively. Entrepreneurial, coachable, and ready to deliver value in customer service, insurance, or tech sales roles. Virtuoso trumpet player with the discipline and creativity that carries into all aspects of work.

Core Competencies & Personal Skills

• Business Development & Cold Outreach

• CRM Tools (Salesforce, HubSpot, proprietary systems)

• Strong Communication & Interpersonal Skills

• Organized & Self-Motivated

• High Resilience Under Pressure

• Quick Learner & Tech Adaptable

• Virtuoso Trumpet Player (Discipline, Performance, and Focus) Professional Experience

Sales & E-Commerce Operator (Self-Employed)

Online Retail Remote 2022 – Present

● Operated a successful Amazon FBA business focused on textbook resale and product arbitrage

● Managed the full sales cycle: sourcing inventory, analyzing market trends, pricing, and fulfillment

● Built and maintained customer relationships with a 98% satisfaction rate across hundreds of transactions

● Applied CRM-style tracking to monitor buying behavior, supplier outreach, and seasonal demand

● Developed strong negotiation skills through consistent supplier and client interactions

● Demonstrated entrepreneurial discipline, adaptability, and self-motivation Business Development Specialist

Clearlight / Jacuzzi Infrared Saunas California & Remote 2014 – 2022

● Prospected and qualified leads through cold calling, email outreach, and inbound marketing responses

● Consistently exceeded monthly sales quotas and maintained a high conversion rate from initial contact to close

● Communicated the benefits of high-end wellness products to B2B and B2C clients

● Collaborated with marketing and operations teams to align messaging and manage post-sale handoffs

● Utilized Salesforce and proprietary CRM systems to track pipeline, schedule follow-ups, and manage client communication

● Built long-term customer relationships through transparent consultation and timely service

Account Executive – SaaS / Business Development

Sysmaster Corporation Fremont, CA 2011 – 2014

● Generated new business for cloud-based VoIP and UCaaS solutions

● Sold telecom and SaaS communication products to domestic and international clients

● Qualified decision-makers and business pain points, setting demonstrations and advancing opportunities

● Conducted live demos, needs assessments, and product walkthroughs for technical and executive-level stakeholders

● Managed a high volume of inbound and outbound activity using Salesforce for pipeline tracking

● Built early-stage relationships with SMB and mid-market clients through consultative selling

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