General Manager with Guest Services Expertise
Resume:
Christy Carraway
General Manager
Ocala, FL *****
***************@*****.***
Professional Summary
Inspect the maintenance of the facilities within their assigned areas, ensuring that the cleaning duties are done efficiently. I also check all the cleaning tools and equipment, call for repairs for any inconsistencies, and request for replacement on defective items. Overall assurance of the cleanliness of rooms and common areas of the hotel.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
General Manager (GM)
The Pine-Ocala, FL
January 2023 to January 2026
• Provided exceptional customer service by addressing guest inquiries, concerns, and special requests in a timely manner
• Managed reservations and room assignments, optimizing occupancy rates and maximizing revenue
• Maintained accurate records of guest information, payment details, and special accommodations in the hotel management system
• Resolved conflicts or issues that arose during guests' stays by actively listening to their concerns and finding appropriate solutions
• Trained new team members on standard operating procedures related to guest coordination duties
• Collaborated with the sales department to promote upselling opportunities for room upgrades or additional amenities/services
Caregiver/Personal Assistant
Absolute Home Care Plus-Camden, TN
October 2021 to December 2022
• I supported clients with mental support and physical activities to accomplish quality of life and sustain needs. I helped clients pay bills, and shop for groceries or personal items. provided safe mobility support to help patients move around personal and public places.
• Perform routine cleaning of the living spaces at facilities and homes.
• Assist with medication.
• Help patients with physical activities.
• Provide first aide as needed for minor injurious.
• Assist patients with bathing and other care.
• Prepare and deliver meals.
• Help patients perform physical therapy as needed. Facility Management
Murray State University-Murray, KY
October 2020 to September 2021
The Lead Dorm Housekeeper shell be responsible to the Director of Maintenance and Housekeeping for custodial services in the student residence halls. Be responsible for all housekeepers personal and activities in the residence hall at all times. Ensure that all housekeeping staff are working safely and following all work and safety procedures. Interact with resident hall staff and students to ensure that needs of staff and students are met.
Executive Head Housekeeper
Springhill Suites-Murray, KY
November 2015 to September 2020
• Supervised cleaning staff, closely monitored job performance, and reported issues to management.
• Followed room cleaning protocol
• Hired/Trained housekeeping staff of 15 plus employees.
• Customer service in housekeeping/laundry departments.
• Organized, inventoried all hotel supplies to be ordered.
• Did scheduling for housekeeping employees.
• Was responsible for evaluating employees on a yearly basis.
• Led the team for inspection when hotel inspection was due.
• Inspect work performed to ensure that it meets specifications and established standards.
• Perform or assist with cleaning duties as necessary. Housekeeper
Murray Hospital-Murray, KY
February 2010 to November 2015
• Cleaning patient rooms.
• Responsible for the cleanliness of hallways, waiting rooms in hospital.
• Kept inventory of cleaning supplies for records.
• Professional housekeeper with entry-level experience specializing in residential house cleaning, relationship building, communication, and sanitation.
• Keeping the hospital, a safe clean environment for staff and residents.
• To ensure that all areas, including examination and surgery rooms, patient's rooms, laboratories and public areas are kept clean and sanitary.
General Manager (GM)
Murray Plaza-Murray, KY
September 2010 to March 2015
• I was in charge of all daily hotel operations to guarantee that guests enjoy an outstanding experience.
• Being responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development.
• being responsible for the operation of the hotel and developing strategics plans to ensure profitability and growth.
• I carried a Leadership Role.
Secretary
Carraway Farms-Murray, KY
2000 to 2015
• Performed a wide variety of secretary skills such as typing and filing.
• Answering phone and directing calls to the proper place.
• Responsible for accounts receivable and accounts payable.
• I had a vital role in helping the employer manage the day-to-day operations by sending emails, organizing meetings and taking minutes for important discussions.
• Skills required in my position were, Verbal and written communication, Computer and technical skills, Typing and note-taking, Organization, Problem solving and critical thinking, Attention to detail, Customer service abilities, and Flexibility and adaptability. Education
High School Diploma
Calloway County High School-Murray, KY
August 1995 to August 1999
Retail/Marketing (Associates)
Murray Vocational Tech School-Murray, KY
January 1995 to February 1997
Upper secondary education
Bachelor's degree
Skills
• Xero
• Operations management
• Event Planning
• Property leasing
• General ledger reconciliation
• Supervising Experience
• Inventory management reporting (product management technique)
• Laundry folding
• Office record organization
• Product demos
• Procurement
• Social media management
• Restaurant management
• Financial operations management
• Disinfecting surfaces
• Commercial cleaning
• Financial reporting
• Accounting systems
• Food service
• Medical office experience
• Assisted living
• Microsoft Excel
• Productivity software
• Food handling
• Hotel experience
• Hotel room supply stocking
• Cleaning
• Construction
• Quality Assurance
• Google Workspace
• Typing
• Hotel mirror cleaning
• Commercial laundry equipment cleaning
• Facilities Maintenance
• Mortgage servicing
• Clerical experience
• IT management
• Writing skills
• Accounting software
• English
• Windows
• Animal shelter
• Time management
• Personal injury law
• Accounting and finance experience
• Team development
• Payroll
• GPS
• Overseeing training
• Key Performance Indicators
• Mechanical knowledge
• Inventory control
• Animal care
• Conflict Management
• General ledger accounting
• Hotel bed making
• Laundry
• Attention to detail
• Venue customer assistance
• Clear verbal communication
• Disinfectant cleaning chemicals
• Cost management
• Customer complaint resolution
• Analysis skills
• Animal handling
• Training & development
• Hotel toiletries replenishment
• Hotel housekeeping management
• Presentation skills
• Property management
• Financial forecasting
• Accounts Payable
• Account analysis
• Copy editing
• Employee orientation
• Nursing home experience
• QuickBooks
• Floor cleaning
• Logistics
• Sales management
• Marketing
• Janitorial experience
• Microsoft Word
• Communication skills
• Cleaning and sanitation checklists
• Driving
• Negotiation
• Budget management
• Training
• Hotel room trash removal
• Cost control
• Manufacturing
• Cash handling
• Office experience
• Leadership
• Human Resources
• Dental receptionist
• Inventory management
• Multitasking
• Retail sales
• Employee Evaluation
• Cash register
• Food service management
• Clean workspace maintenance
• Accounts receivable
• Project Management
• Maintenance work
• Microsoft Outlook
• Report writing
• Medical terminology
• Data entry
• Knife skills
• Vacation rental experience
• Industrial cleaning
• Critical thinking and problem solving, Teamwork and collaboration, Professionalism and strong work ethic, Oral and written communication skills, and Leadership.
• Management
• Appointment scheduling
• Organizational skills
• GAAP
• Staff development
• Cleaning surfaces
• Lead generation
• Team management
• Computer operation
• Quicken
• Upselling
• Restaurant experience
• Dusting
• Maintaining an organized workspace
• Google Calendar
• Office management
• Phone etiquette
• Senior care
• Hospitality
• LIHTC
• Section 8
• Culinary experience
• Real estate administrative experience
• Organizing storage areas
• Microsoft Powerpoint
• Data analysis skills
• Word processing
• Managing hospitality teams
• Vacation rental housekeeping
• Bookkeeping
• Sales
• Environmental services
• LEADERSHIP SKILLS
• Adoption
• Hospitality management
• HVAC
• Administrative experience
• Recruiting
• Managing budgets in a finance role
• Eaglesoft
• POS
• Financial management report preparation
• Continuous improvement
• Facilities Management
• Fair Housing regulations
• Hotel bathroom cleaning
• Financial Report Writing
• Employee relations
• Guest services
• Food safety
• Mentoring
• Hotel linen replacement
• Hotel public area cleaning
• Customer service
• Kitchen management
Languages
• English
Certifications and Licenses
Certified Sales Professional/Retail/Marketing
January 1995 to Present
Retail Managment is scholars study the management of retail operations. The main focus on the subject is accounting, customer service, scheduling, inventory control and retail theft. Other areas include marketing, human relations and selling.Product, price, promotion, place, and people are the holy grail of business for retailers and consumer packaged goods (CPG)enterprises. Driver's License
GM Certification
CPR Certification
First Aid Certification
Certified Notary Public
CDL B
Certified Property Manager
Additional Information
Skills
Leadership skills and the ability to lead and motivate a group of people.
• Decision making skills.
• Computer skills
• Data entry
• data analysis
• Customer Relationship Management
• Email management software
• Communication tools
• Digital literacy
• Information and communications technology
• Strong time management
• Clear communication
Contact this candidate