Dynamic Preventative Healthcare Advisor with Customer Excellence

SUMMARY

DYNAMIC PREVENTATIVE

HEALTHCARE ADVISOR AT

LIFELINE SCREENING WITH A

PROVEN TRACK RECORD IN

ENHANCING PATIENT

EDUCATION AND ADHERENCE

TO HEALTH MEASURES.

SKILLED IN DATA ENTRY AND

CUSTOMER SERVICE, I EXCEL IN

OPTIMIZING APPOINTMENT

SCHEDULING AND FOSTERING

EFFECTIVE COMMUNICATION,

RESULTING IN IMPROVED

HEALTH OUTCOMES AND

PATIENT SATISFACTION.

CONTACT

E: *********@***.***

P: 803-***-****

EDUCATION

Diploma — Orangeburg Wilkinson

High School, Orangeburg, SC

06/2012

SKILLS

Computer Skills • Customer Service •

Phone Communication • Medical

Scheduling • Customer Support •

Typing 80 WPM • Active Listening •

Data Entry • Computer Operations •

Salesforce & Zendesk • Inbound &

Outbound Calling • Sales • Microsoft

Suites • Phone Reception •

Appointment Scheduling • Time

Management • Live Chat & Email

Support • HIPAA • Computer Literacy

Carlise

Parker

EXPERIENCE

Preventative Healthcare Advisor — Lifeline Screening, Independence, OH 11/2025 – Current

• Assisted clients in understanding screening procedures and health benefits

• Educated patients on preventative health measures and available services

• Coordinated appointment scheduling to optimize workflow efficiency

• Facilitated communication between healthcare providers and patients

• Participated in training sessions to improve healthcare service knowledge

• Promoted patient adherence to prescribed treatments

• Educated clients on preventative health measures, contributing to reduced chronic illness diagnoses

Member Engagement Coordinator — Signify Health / CVS Health, Woonsocket, RI

06/2024 – 10/2025

• Scheduled members for in-home and virtual health assessments

• Input and maintained member information

• Handled inbound and outbound calls

• Documented calls accurately

• Scripted reading and insurance coordination

Data Entry Specialist — AnswerNet

09/2021 – 04/2024

• Entered and verified high-volume data with accuracy

• Maintained efficient filing systems

• Assisted with training new team members

• Ensured confidentiality and data protection compliance Member Service Representative (Temp) — Results CX

09/2023 – 01/2024

• Processed utility bill payments for UnitedHealthcare members

• Placed Walmart orders

• Activated and replaced UCards

• Assisted members with benefits and account inquiries Telephone Agent (Temp) — Political Connections

02/2023 – 01/2024

• Conducted outbound calls regarding senate bills

• Transferred callers to appropriate departments

• Performed data entry

Chat Support Representative — Infocision

02/2018 – 07/2021

• Resolved customer inquiries via live chat

• Managed 50+ daily chats with a 93% satisfaction rate

• Used Salesforce, Zendesk, and Intercom

• Escalated complex issues appropriately

Contact this candidate