Medical Billing/Customer Service
Resume:
Gil Brown
Billing Specialist/Customer Service
Vallejo, CA 94591
********@*****.***
Authorized to work in the US for any employer
Work Experience
Driver
Uber/Lyft - Port Saint Lucie, FL
April 2017 to Present
Driver
Inventory Specialist
RGIS Inventory Specialists - Vallejo, CA
January 2019 to March 2020
Inventory control for stores and companies.
Medical Billing Clerk
Premier Wellness Centers - Port Saint Lucie, FL
August 2014 to December 2018
• Prepared and submitted clean claims to various insurance companies either electronically or by paper.
• Answered questions from patients, clerical staff and insurance companies.
• Identified and resolved patient billing complaints. Prepared, reviews and sends patient statements. Medical Billing Specialist
Ear Nose and Throat Plastic Surgery - Douglasville, GA December 2012 to August 2014
• Processed 200 to 300 inpatient and outpatient claims per day
• Answering detailed billing questions, submitting health insurance claims electronically and on a CMS-1500 claim
• Worked with managed care plans (HMO, PPO, EPO) as well as indemnity plans
• Sent monthly statements to patients and set up payment arrangements
• Verifying insurance coverage, posting payments from Explanations of benefits as well as denials and light collections.
Education
Medical Billing And Coding
Colorado Technical University-Online
August 2010 to June 2011
High school or equivalent
Hogan High School - Vallejo, CA
September 1990 to June 1994
Skills
• Medical Billing (10+ years)
• Medical Coding (10+ years)
• Medical Insurance (10+ years)
• DME (7 years)
• ICD Coding (10+ years)
• CPT Coding
• Excel (7 years)
• Microsoft Word (10+ years)
• Microsoft Outlook (10+ years)
• Powerpoint (7 years)
• Word Processing
• ICD-10
• Medical Terminology
• Customer Service
• Microsoft Office
• Call Center
• Customer Support
• Customer Care
• CSR
• EMR Systems
• Insurance Verification
• Managed Care
• Medical Office Experience
• Hospital Experience
• Data Entry
• Medical Records
• HIPAA
• ICD-9
• Medical Scheduling
Assessments
Medical Billing — Proficient
August 2019
Understanding the procedures and forms used for medical billing. Full results: Proficient
Medical Terminology — Familiar
August 2019
Understanding and using medical terminology
Full results: Familiar
Verbal Communication — Proficient
September 2019
Speaking clearly, correctly, and concisely
Full results: Proficient
Basic Word Processing with Microsoft Word — Proficient October 2019
Basic Word techniques, including the use of tools to format or edit text. Full results: Proficient
Medical Billing — Proficient
December 2019
Understanding the procedures and forms used for medical billing. Full results: Proficient
Organizational Skills — Proficient
January 2020
Arranging and managing information or materials using a set of rules. Full results: Proficient
Scheduling — Familiar
January 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar
Customer Focus & Orientation — Expert
January 2020
Responding to customer situations with sensitivity. Full results: Expert
General Mechanical Knowledge — Familiar
February 2020
Understanding and applying mechanical concepts and processes. Full results: Familiar
Call Center Customer Service — Highly Proficient
April 2020
Applying customer service skills in a call center setting. Full results: Highly Proficient
Technical Support: Customer Situations — Familiar
October 2020
Responding to technical support situations with sensitivity Full results: Familiar
Electronic health records: Best practices — Completed October 2019
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Completed
Forklift safety — Proficient
October 2020
Best practices and safety hazards in forklift operation Full results: Proficient
Protecting patient privacy — Proficient
January 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• 12 years of multi practice billing experience.
• Strong ability to interact and communicate with people over the telephone, often in stressful situations.
• Remarkable ability to communicate effectively, both orally and in writing.
• Thorough knowledge of medical insurance claims, procedures and documentation.
• In-depth knowledge of medical billing procedures - submission of insurance claims, Medicare, Medicaid, and other private insurance carriers.
• Considerable data entry and word processing skills.
• Excellent knowledge of medical terminology and customer service skills.
Contact this candidate