Logistics Dispatcher and Operations Specialist

CREE FALLEY

Antioch, CA *****

*************@*****.*** / 925-***-****

PERSONAL SUMMARY

Skilled Dispatcher with background in coordinating and directing vehicles, equipment, or staff according to regulations and established policies. Known for strong problem-solving capabilities, clear communication skills, and ability to stay calm under pressure. Demonstrated success in optimizing routes, managing crisis situations effectively, and improving response times. In previous roles, they have enhanced operational efficiency significantly while maintaining high standards of safety.

SKILLS

Scheduling coordination

Transportation management

Shipment tracking

Logistics

Terminal operations

Safety and security procedures

Emergency management

OSHA training

Residential management

Guest relations

Concierge service

Check-in & check-out coordination

Customer service

Multi-line phone systems

EXPERIENCE

Vessel Dispatcher / SSA Terminals - Oakland, CA 04/2024 - Current

Assisted in the preparation of reports on vessel traffic statistics and operational performance metrics.

Monitored vessel movements, communicated with ship masters to ensure safe navigation of vessels in the port area.

Tracked inventory levels of essential items needed for vessels operating in remote areas where resupply is not possible.

Responded promptly to customer inquiries regarding status updates on their shipments being transported via sea freight.

Identified issues with work vehicles and put in maintenance requests with shop department.

Communicated with upper management and drivers to build lasting relationships.

Supervised driver information, including estimated time of arrival and planned time of arrival, which helped in all delivery scheduling.

Promoted safe working conditions by monitoring safety procedures and equipment.

Front Desk Concierge / The Ellington Apartment Community/ CitiScape - Oakland, CA 02/2023 - 04/2024

Greeted guests upon arrival and provided assistance with check-in and check-out procedures.

Answered telephone calls in a professional manner and directed calls to appropriate personnel.

Resolved guest complaints by providing timely customer service solutions.

Performed administrative tasks such as filing documents, updating databases and preparing correspondence materials.

Input customer data into reservation systems and updated to reflect room changes.

Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.

Communicated safety processes and procedures with customers during emergencies.

Managed incoming and outgoing mail, courier services, faxes and other correspondence.

Freight Services Coordinator / Port of Oakland / GSC Logistics Transportation - Oakland, CA 03/2021 - 02/2023

Coordinate and manage the schedules of truck drivers to ensure products and goods are picked up from terminals SSA, Everport & Trapac and delivered to customers/ Clients in a timely manner.

Skilled and using Trinum, Port Pro, Samsara, EModal & MSC, ONE, Everport, SSA & Trapac Websites.

Paid dry runs & submitted DOTs into database.

Keep records, monitor drivers' daily logs and monitor equipment availability and keep Spreadsheets.

Notify drivers when unexpected driving conditions occur.

Ensure to give information to the truck driver if there are any special features in the freight they may have.

Also dispatch drivers while balancing the driver's needs (home time or financial) and the needs of the company.

Transit Dispatch / Tri Delta Transit/ Para transit - Antioch, CA 06/2017 - 03/2021

Scheduled a staff of over 200 drivers to maximize route efficiencies.

Utilized company fleet and personnel efficiently and effectively to meet deadlines

Communicated with drivers using two-way radio.

Answered phones provided accurate information to patients, citizens, and other staff via multiline phone.

Dispatched drivers to various assignments while maintaining efficient coverage of all routes.

Track vehicles on the trapeze 4 system locations, confirming customer's Pickups and Drop Offs.

Kept records, monitored driver daily logs for errors or violations, and monitored both drivers in relation to their remaining hours of service and equipment as to its availability.

Security Operations Dispatcher / Chevron Headquarters/ Securitas Security Services - San Ramon, CA 01/2015 - 06/2017

Performing telephone operational duties

Updating departmental policies and procedures

Supervising various equipment to provide enough customer service

Providing necessary information to field information, supervisors and another work crew

Conversing with customers to solve problems and service-related issues

Maintaining records and files of performed service

Monitoring Executive's homes

Monitoring Simplex Fire Alarm System

Monitoring C.C.T.V Screens onsite and off-site buildings

Access Control

Activating/ deactivating visitors and employee's badging

Monitoring Chevron Alarm Monitoring System.

Security Operations Supervisor / Cypress Security/ SF Muni - San Francisco, CA 07/2009 - 01/2015

Working out of Muni Operations control room.

Commanded security force guards Directed, inspected and observed work efficiency.

Scheduled Guards & Covered Open Post.

Prepared daily work schedule, Training, discipline maintenance and evaluation of all guards.

Taking incident reports from Central control and System Safety for video footage to be pulled off all Muni Light Rail Vehicles and Coaches.

Preparing all vehicle incidents videos for the San Francisco Police department

Making sure that Security Officers are performing their duties to the appropriate standard.

Ensuring a site is always a safe and pleasant environment for our customers

Detecting, resolving and reporting.

Monitoring C.C.T.V Screens for site buildings, Muni stations and Muni Platforms.

EDUCATION AND TRAINING

High School Diploma 06/2009

Royal Sunset High School - Hayward, CA

Some College (No Degree)

Chabot Community College - Hayward, CA

CERTIFICATIONS

CPR Registration, NJ20846, 08/2026

Guard Card, 6713184, 09/30/2027

Twic Card, 08/2029

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