QA Analyst with 22 Years in QA Leadership

Ryan King

Grand Meadow, *****, MN 818-***-**** **********@*****.*** LinkedIn GitHub

SUMMARY

Accomplished Software Quality Assurance Leader with over 6 years of experience in automation testing and 22 years of quality management. Demonstrated expertise in designing and implementing automated regression frameworks for web-based applications and CRM platforms, including Salesforce. Proven track record of driving operational excellence, improving software quality, and managing complex QA initiatives using Azure DevOps and Jira. Adept at leading high-performing teams, most notably managing a 40-member QA team through successful development and deployment of the widely recognized title WWE SmackDown vs. RAW. Well positioned to contribute strategic and hands on QA leadership within technology environments. WORK EXPERIENCE

Fattail Jul 2014 - May 2025

Software Quality Assurance Lead Woodland Hills

• Led quality assurance initiatives for software projects, applying expertise in quality management and automation testing to improve project outcomes

• Engineered automated regression tests for Salesforce and Adbook+ using Selenium and C# to enhance software reliability.

• Configured automation tests to run in Azure DevOps pipelines and meticulously tracked defects using Jira.

• Achieved operational excellence by evaluating pre and post-production reports with precision.

• Collaborated with two Quality Assurance teams to develop and implement over 1,400 automated regression tests, resulting in a 90% reduction in production bugs.

• Assessed APIs with Postman to validate robust functionality and performance standards.

• Utilized BitBucket and Git for streamlined branch management and development workflows.

• Employed the Page Object Model in automation code to facilitate the seamless integration of new features and refactoring efforts, resulting in a 75% reduction in redundant code.

• Scrutinized requirements and worked closely with developers to design and execute comprehensive test cases and plans.

• Communicated and escalated defects identified during the software lifecycle, engaging directly with developers and project managers for timely resolutions.

• Developed SQL queries in Microsoft SQL Server for efficient data management, confirming new features or bug fixes within the web application.

• Crafted detailed correspondence with screenshots and coordinated discussions with remote developers to address issues related to newly implemented features and bug fixes.

TimePlay Apr 2008 - Jun 2014

Integration Engineer Lead / QA Support Sherman Oaks

• Independently generated LUA scripting code, integrated developer code and content from artists, and configured XML/JSON files to deliver an enhanced user experience.

• Acquired proficiency in a proprietary scripting language within two months, enabling faster and more efficient development processes.

• Developed new games, resolved bugs, and executed feature requests with proficiency using the proprietary scripting language.

• Scripted the Deal or No Deal game in just two weeks, showcasing exceptional development speed.

• Compiled new assets and built applications for iPhone (Xcode), Android, and Blackberry devices efficiently.

• Executed installations of new builds using command line tools, streamlining operations.

• Refined C++ code to rectify bugs and introduce enhancements for improved functionality.

• Provided remote assistance to developers in troubleshooting workstations, ensuring swift resolutions of issues.

• Configured environment variables, permissions, IIS, and MSI files to deploy products across diverse environments, including Server 2003, XP, Vista, and CentOS machines.

• Conducted technical demonstrations for potential investors in various settings, engaging their interest to foster business growth.

• Collaborated with producers to conceptualize design elements and budget allocations for the development team.

• Utilized Jira for efficient project management, time tracking, and issue reporting throughout projects. Marketscan Aug 2006 - Mar 2008

QA Engineer Westlake Village

• Created, modified, and executed automated test scripts and suites for enterprise-level software, ensuring robust quality assurance practices.

• Designed comprehensive test plans to rigorously assess software and website reliability, enhancing user experience.

• Contributed to innovative concepts and executed modifications to existing products to optimize usability.

• Tested operating system compatibility using VMware, ensuring cross-platform functionality and seamless user experience across different environments.

• Continuously refined both manual and automated tests based on shifting project requirements, maintaining testing integrity.

• Logged defects into Bugzilla with clarity and precision to facilitate effective tracking and resolution.

• Conducted analysis and delivered comprehensive presentations of regression test results to the QA Director.

• Maintained proactive communication with developers, the QA Director, and the CTO regarding defects and project status updates, fostering a collaborative development environment.

• Collaborated with QA team members to research, evaluate, and provide training on new QA tools. THQ Inc. Jun 2005 - Jul 2006

QA Lead Calabasas

• Developed comprehensive test plans and effectively integrated them into the testing cycle of assigned projects, enhancing quality assurance protocols.

• Managed databases, organizing newly identified issues based on priority and severity, overseeing the reopening and closure of fixed issues.

• Orchestrated daily activities and coordinated the quality assurance test team's tasks to ensure goal fulfillment and efficiency.

• Trained new testers in effective bug documentation and database utilization, promoting best practices in quality assurance.

• Simultaneously managed up to 40 testers on the WWE Smackdown vs. RAW title, ensuring cohesive teamwork and high-quality deliverables.

• Collaborated with project managers and developers via email to facilitate project progression and meet critical deadlines.

• Delivered detailed weekly status reports to management, ensuring transparency and visibility into project progress.

• Tracked tester hours and performance metrics for monthly and annual appraisal reports submitted to management, fostering a results-oriented culture.

EDUCATION

Conejo Valley Adult School Jan 1998 - Jun 1998

GED, Computer Science

• Coursework: Computer Science

SKILLS

• Selenium, C#, SQL, Postman, MSSQL, XML, PostgreSQL, JSON, Jira, Confluence, Azure DevOps, Jenkins, SVN, BitBucket, Zephyr, QA Automation, Salesforce, Salesforce CRM, iOS, Android, Manual Testing, Quality Assurance Testing, Communication, Leadership, Scrum Methodology, CI/CD Integration, API Testing, Test Strategy, Version Control, Cloud Platforms, Leadership & Mentorship, Playwright, TypeScript

CERTIFICATES

• Certified Scrum Master: 05/2022 Scrum Alliance, Inc. Badge ID: 1588969

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