Senior Multi-Unit Operations Leader

Ginger Romero

Senior District Manager Multi-Unit Operations

Tolleson, AZ

Phone: 480-***-****

Email: ****************@*****.***

PROFESSIONAL SUMMARY

Senior multi-unit operations leader with more than 20 years of progressive retail leadership experience, including extensive time as a District Manager overseeing large store portfolios. Strong record of improving sales performance, strengthening operational execution, reducing shrink, and developing store leadership teams. Known for bringing structure to fast-moving environments, setting clear expectations, and building accountability at scale. Experience and judgment support readiness for expanded regional or senior field leadership responsibilities.

CORE SKILLS

Multi-Unit Operations Leadership

District and Field Performance Management

Sales Growth and Execution

P&L, Labor, and Budget Oversight

Shrink Reduction and Loss Prevention

KPI Analysis and Reporting

Manager Development and Succession Planning

Staffing, Training, and Retention

Operational Audits and Compliance

Change Management and Culture Leadership

Microsoft Excel, Word, Outlook HRIS Systems

PROFESSIONAL EXPERIENCE

CIRCLE K - District Manager

Tempe, AZ June 2018 – Present

●Lead overall district operations for up to 22 retail locations, ensuring consistent standards for safety, compliance, and execution

●Develop and coach 40+ Store Managers and Assistant Managers, building a strong bench and promotable talent

●Drive year-over-year sales performance through disciplined execution, KPI review, and targeted coaching

●Maintain district-level P&L accountability, including labor planning, staffing strategy, and expense control

●Identify shrink trends and operational risk, reinforcing loss prevention standards, audits, and corrective action

●Stabilize underperforming stores by addressing leadership gaps, execution issues, and accountability

●Set expectations and reinforce a culture focused on ownership, follow-through, and results

●Communicate district performance, risks, and priorities to senior leadership

CIRCLE K - Store Manager

Tempe, AZ February 2017 – June 2018

●Managed daily store operations including staffing, scheduling, inventory, and cash controls

●Maintained service, safety, and compliance standards

●Trained and supported store-level teams to improve execution and retention

DOLLAR GENERAL - Store Manager

Phoenix, AZ May 2016 – February 2017

●Directed store operations, staffing, and merchandising execution

●Ensured compliance with company policies, safety standards, and loss prevention procedures

●Supported hiring, onboarding, and performance management

99 CENTS ONLY STORES - Store Manager

Tempe, AZ May 2015 – May 2016

●Oversaw daily operations and shift execution

●Reinforced customer service and operational standards

●Maintained inventory control and shrink awareness

FRED’S DOLLAR STORE - Training Store Manager

Rincon, GA April 2007 – March 2014

●Trained and onboarded new Store Managers on company procedures and documentation

●Conducted audits and follow-ups to ensure operational readiness

●Managed scheduling, payroll support, and staffing

●Led hiring and training for store-level employees

SHOE SHOW - Store Manager (Multi-Location)

Georgia and South Carolina January 2000 – April 2007

●Managed multiple locations, overseeing staffing, inventory, and daily operations

●Improved sales and profitability through merchandising and execution

●Delivered loss prevention training and performance coaching

ADDITIONAL EXPERIENCE

U.S. ARMY - Communications Specialist

1990 – 1994

●Supported mission-critical operations through secure communications systems

●Operated in high-pressure environments requiring accuracy and accountability

●Built a strong foundation in discipline, problem solving, and operational execution

EDUCATION AND TRAINING

Professional Retail Management Training and Certifications

U.S. Army Technical and Leadership Training

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