Business Systems Analyst - Application & Data Support Specialist

Matthew Nelson

*************@*****.*** 704-***-**** Charlotte, NC

Business Systems Analyst Application & Data Support Business Systems Analyst with experience supporting internal applications, reporting, and data analysis. Strong background using SQL to investigate data discrepancies, validate reports, and support business operations. Comfortable working with stakeholders, support tickets, and technical teams in structured environments. Seeking a remote Business Systems Analyst or Application Analyst role focused on analysis, reporting, and business support.

Core Skills

SQL (SELECT, JOIN, WHERE, GROUP BY, Subqueries)

Data Validation & Analysis

Business & Systems Analysis

Application Support

Reporting & Operational Analysis

Requirements Gathering & Documentation

Stakeholder Communication

Ticket & Incident Investigation

Azure DevOps / Work Item Tracking

Professional Experience

Duke Energy (Contract)

Business Systems Analyst Aug 2025 – Oct 2025 Charlotte, NC Gathered and documented business and reporting requirements from internal stakeholders and support tickets

Used SQL (SAP HANA) to investigate data discrepancies and support operational reporting Supported the reporting lifecycle from requirements through validation and ongoing support Validated data accuracy and reporting outputs to ensure alignment with business expectations Served as a liaison between business users and technical teams to support issue resolution within SLAs

•

•

•

•

•

•

•

•

•

•

•

•

•

•

1

CCL Industries

Application Support Analyst / Software Developer Sept 2023 – May 2025 Charlotte, NC Supported internal applications for scheduling, QA, job tracking, and shipping/receiving Investigated application and data issues using SQL Server queries Worked directly with operations users to understand issues and document findings Created and tracked work items in Azure DevOps to support issue resolution Assisted with application updates and validated results post-deployment Tyler Technologies (Contract)

Application Support / Business Analyst Feb 2023 – Jul 2023 Remote Gathered and documented business and reporting requirements for public sector clients Used Oracle SQL to analyze data and validate report outputs Translated business needs into clear technical documentation Managed and prioritized support tickets to ensure timely resolution Amwins (Extended Contract)

Application Support Analyst Jun 2022 – Feb 2023 Charlotte, NC Supported internal applications by investigating data and application issues Used SQL queries to validate data and research reported problems Performed root cause analysis to identify recurring issues Collaborated with technical teams to resolve issues and verify fixes Unity FI Solutions (Contract)

Junior Systems & Data Support Analyst Jan 2022 – Jun 2022 Charlotte, NC Supported backend databases through SQL query development and data validation Assisted with troubleshooting backend and system issues Supported cloud-based database environments

Education

University of North Carolina at Charlotte (UNCC)

Computer Engineering

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

2

Central Piedmont Community College (CPCC)

Associate of Science

Technical Background

SQL Server, SAP HANA, Oracle SQL

SQL Server Management Studio (SSMS)

Azure DevOps

Data investigation and reporting support

Ability to understand application systems and technical workflows

•

•

•

•

•

3

Contact this candidate