Integrated Product & Data-Driven Delivery Leader

Ruchika Sinha

Manchester, NH • 857-***-**** • *****.**@************.*** • Linkedin

Career Profile Integrated service delivery professional with experience in delivering data-driven insights and solutions to fast-paced organizations. Proven track record of effectively managing IT infrastructure delivery, driving agile development, and optimizing customer relationship management strategies across global markets. Skilled in product strategy, cross-functional collaboration, prioritization, and product adoption to maximize performance.

Product Management - Product Development Lifecycle, Roadmapping, UI/UX, Market Research, Customer Empathy, Problem Solving, KPI Project Management- Risk Management, Conflict Management, Communications, Estimation, Reporting, Stakeholder Review Data Analysis - Excel, Tableau, Power BI, Google, Mixpanel, Google Data Studio, SQL, MS Azure, A/B Testing Design - Figma, Adobe XD, Balsamiq, Visio, Moqups, Canva, Lucidchart Collaboration - Trello, Slack, Zoom, Confluence, Jira, Notion, Asana, GitHub, Dropbox, ServiceNow, Kanban, Scrum, Programming Languages - Java, Rest, Javascript framework, React, PL/SQL, MongoDB, Pandas, Numpy, Jupyter NotebookCloud Tools: AWS S3, RedShift, Lambda, DynamoDB, Azure Databricks EDUCATION

Northeastern University, Boston, MA 2021-2023

M.S Information Technology, Major-Product Management GPA - 3.68/4 Birla Institute Of Technology, Mesra, India 2012-2016 B.E Computer Science GPA- 7/10

EXPERIENCE

Senior Associate, Global Products and Derivatives, Fidelity Investment, Merrimack, USA Jan 2024-Present

● Ensured regulatory compliance checks to ensure adherence to SEC and FINRA regulations, Successfully onboarded derivative products-options, cleared swaps, futures, fx forwards, separately managed accounts, optimizing strategies by 30%

● Streamlined data processing pipelines for derivatives transactions and clearing services and ensured risk assessment

● Facilitated seamless communication and collaboration between internal stakeholders and banking partners, serving as a key liaison and escalation point, contributing to a 25% increase in trading readiness and client satisfaction Product Manager Co-op, Diall, Boston, USA Aug 2022 – Dec 2022

● Increased app adoption by redesigning the discovery process based on 60+ user interviews and writing specifications that resulted in 40% increase in signups. Articulated requirements into a 1-year roadmap with possible user acceptance testing criteria for launch

● Led a cross-functional team of 3+ engineers, designers, data researcher for design and development of 2+ features. Managed the CI/CD pipeline, test plans and technical design for fast paced releases and shipping

● Prioritized team backlog by 100% as per business requirements documentation and monitored status of performance readiness

● Improved monthly user retention rate on app by 34% through KPI tracking, OKRS, optimization and data driven efforts

● Facilitated agile ceremonies, sprint planning, backlog grooming, to collaborate cross-functionally with engineering, design, sales, finance teams and stakeholders to understand product decisions/ tradeoffs to increase efficiency by 92%

● Identified product opportunity and developed a project plan for automating manual feedback systems with vendor software

● Assessed the app’s subscription model and leveraged pricing strategies to improve funnel conversion rates by 38% Systems Analyst,Operations(Global Tech Unit), IBM, India June 2017- June 2021

● Analyzed data, created Power BI dashboards, and SQL queries to address customer pain points through Proof of Concept

(POC), leading to a remarkable 98% increase in customer satisfaction.

● Monitored system architecture and conducted hazard analysis, resulting in an 84% reduction in server failures and improved stakeholder communication and ad-hoc reporting across APAC/EMEA/NORDIC regions.

● Managed the IT product and asset management lifecycle using IBM Maximo, achieving a remarkable 76% reduction in error rates. Implemented Jira for workflow management and initiated change management efforts to mitigate risks.

● Organized agile procedure manuals, mentoring, and coaching for new accounts, estimating over 1000 hours (about 1 and a half months) of required manpower, resulting in an 87% increase in resource allocation and backlog prioritization.

● Fostered coordination with clients to ensure audit readiness and regulatory compliance (ITCS104, GSD331, ISeC), focusing on metrics collection, sample tracking, conflict resolution, and successfully reduced non-compliance issues by 58%.

● Established user needs and monitored access and security. Defined requirements for SQL queries, MS Access Reports, and Excel files. Monitored and managed Key Performance Indicator (KPI) metrics for performance improvement.

● Conducted problem assessment, resolution, and documentation in existing ETL packages, mappings, and workflows.

● Possess advanced data analysis skills, including database query construction, data warehousing, forecasting, data mining, and business analysis.

● Awarded IBM Manager's Choice 2019 for outstanding representation Business Analyst, Byjus, India April 2016 - July 2016

● Reduced market time by 30 % by contributing to strategy and vision for k-12 products in the Middle East market. Facilitated scrum to coordinate with cross-functional team to assess qualitative and quantitative data to ship product to 50k+ user

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