Technical Program Manager - AI SaaS Implementations
Resume:
ROBERT BOWMAN
Technical Program Manager AI SaaS Implementation Cross-Functional Coordination
+1-312-***-**** ****************@*****.*** https://www.linkedin.com/in/robert-bowman-pmo CHAPEL HILL, NC PROFESSIONAL SUMMARY
Experienced program manager specializing in enterprise SaaS platform implementations in regulated and cross-functional environments. Proven track record leading AI and cloud migration projects, coordinating IT, security, legal, and vendor activities to deliver complex initiatives on time and within budget. Skilled in driving risk management, compliance reviews, and stakeholder communications to ensure seamless adoption and operational success.
CAREER HIGHLIGHTS
SaaS Rollout
Launched a global SaaS platform, overseeing
the RFP, design, development, and rapid
cloud implementation, successfully deploying
to over 9,000 users across 92 countries,
enhancing governance.
Risk-Ready Governance
Successfully coordinated security, legal,
compliance, and vendor assessments for
Fortune 500 health, financial, and utility
programs, leading to audit-ready controls and
reduced delivery risks.
AWS Global Implementation
Drove enterprise modernization by
coordinating 12 global teams during an AWS
transition, leading to integrated operations
across three enterprises and strategic
support for Yahoo's executive leadership's $5
billion investment.
EXPERIENCE
Various Clients Remote
PROGRAM MANAGEMENT EXECUTIVE CONSULTANT 01/2024 - Present Delivery Execution: Introduced a scalable Agile governance leveraging JIRA for a marketing agency delivering an e-commerce SaaS Implementation project at Enterprise Mobility, resulting in a 30% boost in sprint velocity. Governance Structures: Advised multiple CTOs on designing and leading enterprise PMOs, establishing governance structures, implementing quality management practices, and developing AI tools with Atlassian Suite and Slack, which enhanced operational efficiency and customer satisfaction while reducing project delivery times. Wipro Remote
GLOBAL PROGRAM DIRECTOR 05/2022 - 12/2023
Transformation Leadership: Established a Digital Transformation Office (DTO) within Yahoo's AdTech by designing a program roadmap aligned with digital objectives and utilizing analytical skills to provide strategic guidance to global leadership. Program Delivery: Coordinated 12 global cross-functional teams including IT, Security, Legal, Compliance, Data, Procurement, and Business Operations during Yahoo Ad Tech's AWS Cloud infrastructure migration by establishing standardized governance. Team Performance: Addressed Agile challenges by boosting Agile maturity by 25% for 8 Application Development teams at Optum Financial by coaching Agile and Kanban methodologies and improving workflow management to support financial products. Executive Communications: Created Power BI dashboards from complex data sets to support real-time performance analytics and OKR/KPI tracking, ensuring transparency, accountability and data driven decision making across initiatives. Toshiba Global Commerce Solutions (TGCS) Durham, NC DIRECTOR OF PROJECT MANAGEMENT & PMO 10/2020 - 04/2022 Governance and Compliance: Accelerated the PMO into a Value Management Office (VMO) creating new governance processes that met service-level agreements, controlled financial forecasting, and increased delivery consistency for the organization. Quality Management: Integrated tested PMP-certified project controls and Quality Management Systems (QMS) that meet service-level agreements and boost delivery consistency.
Stakeholder Satisfaction: Revamped an Agile Delivery Framework for ELERA Commerce Digital Operations, replacing an outdated SDLC and driving a $30M business growth by standardizing software and hardware execution practices and increasing customer satisfaction. Continuous Learning: Developed a structured SOP Playbook based on PMBOK, to implement best practices for 40 Managers with cross- training, coaching, and mentoring to drive accountability, innovation, and teamwork contributing to a $70M portfolio. Executive Communication: Expanded PMO reporting with automated performance metrics for schedule, risk, and financial goals that improved visibility for CIO/CFO/Steering Committees and clients and reduced delivery risks. Budget Management: Established forecasting portfolio budgets in partnership with Finance (CapEx, OpEx, forecasting) to track performance and find cost savings while maintaining quality and service standards.
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EXPERIENCE
Jones Lang LaSalle (JLL) Chicago, IL
GLOBAL PROGRAM DIRECTOR 12/2017 - 09/2020
Stakeholder Engagement: Influenced JLL's PDS Board on SaaS implementation's scalability, cybersecurity, and data governance standards, reinforcing PMO best practices and strategic alignment. Agile Delivery: Pioneered Agile Project Management practices, launching a Minimum Viable Product (MVP) for a global construction SaaS platform to over 400 users worldwide in just four months, significantly increasing project efficiency and deployment speed. Change Management: Designed ADKAR and Prosci change management processes and training programs, increasing adoption among 9,000 project managers across 92 countries, and supporting 30,000 construction projects worth $87 billion. Various Clients Chicago, IL
AGILE CONSULTANT 10/2016 - 11/2017
Strategic Leadership: Directed the Transformation PMO helping IT projects transition to Agile methodologies and trained cross-functional teams to enhance market delivery and support comprehensive GTM strategies, successfully deploying a $60M Oracle ERP/CPQ/CRM system at Motorola Solutions.
Agile Methodologies: Enhanced Agile maturity at Northern Trust's Wealth Management, boosting sprint planning efficiency, increasing velocity, and accelerated market delivery for critical financial technology upgrades. Oracle Retail Chicago, IL
CONSULTING PRACTICE MANAGER 03/2015 - 09/2016
Program Management: Managed a global team of 60 onshore and offshore professionals in supporting nine retail clients, overseeing SDLC development and post-implementation support to deliver $9M in e-commerce solutions aligned with strategic GTM objectives. Retail Revolution: Executed Scaled Agile Framework (SAFe) to align internal departments and external partners to drive the first Curbside Pickup innovation by leading Program Increment (PI) Agile Planning to ensure strategic alignment. VertexOne Dallas, TX
PROGRAM DIRECTOR 10/2012 - 04/2014
Operational Efficiency: Streamlined Oracle/SAP rollouts by establishing governance SOPs for 50 utility contact center clients, efficiently outsourcing services for over 30 million customers and supporting integrated GTM campaigns. Verint US & UK
SENIOR PROJECT MANAGER 01/2008 - 09/2012
Customer Service: Achieved project turnaround for $3.5M CRM transformation for US utility, integrating 15 IT systems into a single CRM, raising Customer Satisfaction (CSAT) by 15%, and reducing AHT 76%, earning the J.D. Power Award for Outstanding Customer Service and the CRM Service Elite Award
SKILLS
Program Management Product Development Customer Satisfaction Strategies Financial Analysis Marketing Campaign Management Performance Analytics Regulatory Compliance Cross-Functional Collaboration Strategic Leadership Stakeholder Engagement Continuous Improvement Budget Management Vendor Management Data Analysis Conflict Resolution Strategic Thinking Jira Jira Align Confluence MS Project ITSM ServiceNow SharePoint Smartsheet Oracle ERP Azure DevOps IT Services Experience CRM SAP S/4HANA Six Sigma Microsoft Office Suite SharePoint Power BI Visio Slack Asana Monday.com Scrum CERTIFICATIONS
PMI Project Management Professional (PMP) Generative Artificial Intelligence (AI) Scaled Agile Framework (SAFe) v3 & v5 Practitioner AWS/Azure/Google Cloud Platform Practitioner Scrum Master(CSM) Scrum Product Owner (CPO) Prince2 Practitioner EDUCATION
University West of Scotland UK
Post Graduate Diploma (PGD) / Master of Science (MSc) in Information Technology University West of Scotland UK
Bachelor of Science (B.Sc.) in Civil Engineering
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