Operations and Administrative Specialist with 15+ years' experience

Tekelia Hines 901-***-**** **************@*****.*** 38115 Memphis, TN

Career Objective

Detail oriented and well-organized business professional with over 15 years of childcare facilitation, logistics, clerical and financial working experience with a self-motivated, dependable nature. Helps day-to-day operations by performing operation and financial management, training assistance, and administrative aiding in high performance teams and work cohesion. Focused on helping the business achieve short- and long-term goals. Excels in high-pressure environments and takes pride in meeting critical deadlines. Hard-working and proactive with solid foundation of trustworthy and dependable performance. In addition to the experience displayed, I have years of exceptional hospitality and customer service management experience available at your request.

Experience

Memphis & Shelby Co Pediatric Group- Memphis, TN

Outreach Administrator Aug 2024-Present

Responsible for processing patient insurance claims and retrieving all payments for services (cash, check, credit, etc)

Performed daily office duties including, but not limited to, checking patients in and out, verifying insurance, following up with all visit and past due visits, etc

Responsible for ensuring all patients have updated internal files

Speedway- Memphis, TN

Assistant Store Manager Mar 2023-Aug 2024

Currently serves as the Assistant Manager for the past year. Primarily responsible for the employment of others, learning and development training, and overseeing the entire store’s daily operations. Responsible for the daily deposits, maintenance of work schedule, and accountability of all store records related to inventory and finance.

Serves as the backup for all major roles of the store, including but not

limited to cashier, food prep, general maintenance, etc

Supervise about 6 part time employees, oversee employee performance,

mentor employees to improve performance over time, identify potential

for supervisor and manager roles in employees.

Manage, track, analyze, and train Team Members on various performance reports and process, implemented streamlined and operational procedures to meet daily objectives of the business

Maintain beneficial relationships with current convenience store distributors and forming new relationships with distributors when advantageous or required by the ending of existing relationships.

Manage customer complaints and resolving problems in a timely manner using data-based solutions that involve best practices and the application of techniques, equipment, technologies, or concepts.

Involved in multiple projects for improving the region sales

Perform all general office duties such as filing, counting down drawers, interviewing, and handling routine correspondence, when applicable

PFS Web- Memphis, TN

Lead Packing & Inventory Associate Nov 2020-May 2023

Responsible for processing and packing customer orders in an effective and efficient manner, while ensuring a minimum of 15,000+ orders are packaged and stored on delivery vehicles daily.

Supervised and assisted between 5 to 8 packing associates daily with warehouse duties including, but not limited to, packing and receiving, offloading stock deliveries, processing work orders, inspecting merchandise for damages or irregularities, etc

Established or updated work procedures to meet warehouse demands as dictated by production schedules and workflow.

Amazon Fulfillment Associate- Memphis, TN

Fulfillment Associate (Seasonal) Sep 2019-Mar 2021

Responsible for processing customer orders in an effective and efficient manner

Performed daily warehouse duties including, but not limited to, packing and receiving, offloading stock deliveries, processing work orders via WPS, inspecting merchandise for damages or irregularities, etc

Responsible for ensuring a minimum of 10,000+ orders are packaged daily.

Bed, Bath, and Beyond- Memphis, TN

Assistant Store Manager Apr 2018-Nov 2019

Ensure that each Customer receives outstanding Customer Service by providing a customer friendly environment

Maintain all merchandising standards, display presentation, signing standards and monitor inventory levels.

Recruit, train, develop and communicate with all staff as well as assess performance on a regular basis.

Assist in monitoring retail sales performance, through the analysis of sales reports and comparison shopping.

Responsible for verifying daily deposits, sign for petty cash, markdowns, time slips, refunds, price change take in reports, etc.

Accountable for direct supervision of the work activities of others. In addition to personnel issues including selection, termination, performance appraisal and professional development of subordinates.

Professional references available at request

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