Customer Service Oriented Office Manager Resume
Resume:
Analisa Roman
Woodbridge, VA
***********@*****.***
Objective: I am seeking a position that utilizes my attention to detail as well as my excellent ability in customer service. I feel that this position would allow me to exhibit this strength, expand my horizon as well as challenge my abilities. Job Experience
Clarkson Eyecare
Office Manager
January 2017-Present
My job entitles scheduling for all employees. Recruiting, interviewing, hiring, disciplinary actions, and terminations. Customer service, patient complaints, patient reviews, and over seeing complete patient care. Weekly meetings both in person and virtual. Quarterly inventory. Yearly reviews. Monthly bonus structure. Performance reviews.
● Greeted visitors
● Handled general office administration, including Scheduling appointments, answering multiple calls, checking in patients, sales, money handling, bank deposits
● Handled all financials
● Prepared payroll
● Collected payments
● Supervised office staff
● Supported and trained staff
● Handled direct administrative issues
Ashburn Eyecare Associates
October 2016 to January 2017
Front End Manager
Duties Included: Greeting, Scheduling appointments, Checking in/out, Answering ongoing phone calls, Prior Authorizations with different insurance companies, Insurance Claims, Scheduling lunch meetings with different Representatives, Training new employees, Overseeing, Micro-Managing, and Money Handling. Additionally, Teaching or pretesting patients as well throughout the office.
Food Lion LLC
January 2013 to September 2016
Certified Office Associate/Key Holder/Cashier
Duties Included: Greeting, Checking in/out, and selling merchandise to customers; filing paperwork. Money handling. Additionally, I functioned as a grocery associate. Other responsibilities were working as a cash register representative, re-stocking sales floor when needed, and doing ad change for weekly sales and seasons change. I also, functioned as a Customer Service representative when needed. Customer satisfaction was one of my personal goals.
My Eye Dr.
1950 Old Gallows Road Vienna, Va 22180
August 2013 to May 2014/ November 2017 to Sept 2018 Customer service representative
Duties Included: Answering phones for over 96 locations; Inputting data into a program to keep track of appointments and customer volume coming into the call center; calling the locations or going online to find alternate optometrist in their area: Reporting wrongful data to manager; filing paperwork regarding exams, appointments, and order statuses on materials; and verifying that client's files contain the proper paperwork and is organized in the proper place. Other Skill Sets:
• First Aid Certified
• CPR Certified
• Experience with filing patient files in a medical facility • Customer Service
• Windows Proficient
• Mac proficient
• Can Type 80+ words per minute
• Office 360 proficient
• Outlook and Excel proficient
• Experience contacting customers
• Data entry for sales
• Communicating with Customers
• Exceed my own expectations
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