Versatile Administrative and Sales Professional with Leadership Skills
Resume:
Karin R. Martin *********@*****.*** 260-***-****
SKILL HIGHLIGHTS:
● Account Manager
● Retail and Commercial Sales
●Business to business sales & marketing
● Customer Service
● Team Management
● Relationship Building
● Effective Oral and Written Communication
● MS Word/Excel/Outlook, POS Systems,
Shopify and other CSR software
● Technical Support
● Call center and online Chat
● Front Of Office
Lavish Royalty Home Care LLC - Fort Wayne IN
Client Representative Manager
October 2023 - Present
● Caregiver onboarding experience, which includes the full recruitment and onboarding cycle for Clients
● Checking eligibility of clients daily
● Connect clients with caregivers in a way that fosters relationships and exceeds client’s expectations
● Managing operations for client meals
Cadillac Coffee - Fort Wayne, IN
Customer Service Representative
April 2022 to August 2023
● Professionally handled business to business customers, and retail customers.
● Entered product orders and service calls, answering product questions
● Answered questions regarding order status and tracking, resolved order issues, and negotiated, Up-sold products and services
Shindigz/Stumps Party
Customer Service Specialist
Oct 2020 - Dec 2021
● Professionally handled incoming contacts from customers
● Sales contacts include entering orders, answering product questions, helping customers shop online, and assisting with planning events
● Serviced contacts include answering questions regarding order status and tracking, resolving order issues, and negotiating discounts, Up-selling products and services
● Use good judgment and make quick decisions on behalf of the customer and company
● Work reports and complete other tasks such as entering mail/fax orders and answering emails
● Call center and chat environment
Gerber Collision and Glass
Customer Service Representative
March 2020 Laid off DUE TO COV - 19
Advance Hearing Care LLC. dba Miracle Ear
Front Office Associate Certified course of FOA completed. Feb 2019 - Nov 2019
● Assisted providers and patients with cleaning and checking hearing devices.
● Ensure quality customer service, oversee the daily operation of services for the practice and the execution of contracts, deposits and billing for five offices.
● Greet new and existing patients like they are family.
● Schedule patient's appointments either in person or over the phone.
● Maintained patient's file abiding by HIPAA regulations.
● Respect patients by recognizing rights; maintaining confidentiality.
● Verified a patient's insurance eligibility and benefits through insurance carriers. Masters Heating & Cooling Inc.
Korte Electric Inc.
Customer Service Representative
Oct 2017 - Jan 2019
● Scheduled appointments and updated CSR software
● Handled customer service duties and responsibilities, including Order Fulfillment, PMA Contracts, and Post Contract Activities
Spherion Staffing, Fort Wayne, IN
Call Center/CSR temp
Feb 2017 - Jun 2017
● Provided inbound telephone support for customers
● Resolved customer problems ranging from routine questions to complex billing issues and other technical difficulties.
Brigadoon Fitness/Hotel Fitness, Fort Wayne IN
Customer Service Representative/Inside Sales
Oct 2012- Jan 2016
● Performed incoming and outbound sales calls
● Supervised a 3 person team, increasing not only sales but maintaining excellent customer service to secure future sales in the Hotel and Multi Family Housing industry.
● Research and development of new opportunities in defined territories. Altoris Group, Fort Wayne, IN
Director of Marketing/Account Executive
2011 to 2012
● Performed incoming and outbound sales calls
● Established creative marketing plans.
● Initiated effective oral and written presentation skills for clients.
● Developed and maintained contact with referral partners and networking groups
● Territory research and information for market analysis Comcast Business Services, Fort Wayne, IN
Business Account Executive
2008 to 2010
● Demonstrated effective oral and written presentation skills for client marketing plans
● Prepared and presented advertising schedules for client meetings
● Developed and maintained contact with referral partners and networking groups
● Territory research and information for market analysis Dignity Memorial @ Lindenwood Cemetery, Fort Wayne, IN Family Service Counselor
2007 to 2008
● Provided education and consultation to clients’ families desiring at-need and pre-need cemetery, cremation and/or funeral services
● Worked closely with staff of cemetery and funeral professionals
● Provided compassionate service to client families while focusing on natural, innovative and non-traditional funeral and cemetery services
Morrison Kattman Menze, Inc., Fort Wayne, IN
Business Development and Marketing Manager
2002 to 2006
● Identified new business opportunities in an architectural firm specializing in planning, programming, and design in healthcare, libraries, long-term facilities and academic facilities
● Prepared and produced new business proposals, qualification statements, and associated promotional materials
● Coordinated market-related events and maintained database
● Participated and managed booth at trade shows in all market areas
● Worked closely with Principals of the firm
● Developed and implemented ACT database for information and mailing of marketing materials
● Sat on Board of Directors for Indiana Society of Healthcare Engineers
● Member of planning committee for Midwest Healthcare and Engineering trade show and conference
Sweetwater Sound, Fort Wayne, IN
Studio Account Executive and Director of Sales
1999 to 2002
● Demonstrated effective communication, presentation and negotiation skills.
● Identified customer problems, diagnosed causes and determined corrective actions
● Demonstrated effective leadership and encouraged team concepts
● Developed and implemented new procedures for sales and marketing tools
● Delivered oral and written presentations for client marketing plans
● Prepared lists of prospective clients from leads in networked sources, public research, and from old accounts
● Coordinated work between studio engineers and clients EDUCATION:
State University New York - Fashion Institute of Technology, New York, New York Graduated Associate Degree in Applied Science, Buying and Merchandising, Marketing City University of New York – Queens College Flushing, New York Attended Music and Theater, Communications
IPFW, Fort Wayne, IN Attended Marketing Conversational: German Booking Manager
1993 – Present
Coordinate and MC at weddings, corporate parties and events, and local clubs Professional Singer2001 – Present Primetime Bandwww.ptband.com– National and local jingles for advertisers, local and professional functions
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