Customer-Focused Account & Service Specialist

Anastasia Zahiralis

Squaw Valley, CA ***** • 650-***-**** • **********@*****.***

Professional Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Skills

• Customer service • Active listening

• Critical thinking • Data entry

• Problem resolution • Customer relations

Professional Experience

Major Account Manager, 11/2017 to 03/2019

JUNK-KING – San Francisco, CA

• Cultivated relationships with major accounts to enhance client satisfaction and loyalty.

• Developed customized service solutions to meet diverse client needs and expectations. Customer Service Associate, 06/2017 to 11/2017

JUNK-KING – San Francisco, CA

• Resolved customer inquiries efficiently, enhancing overall satisfaction and retention rates.

• Managed service requests using CRM software, ensuring accurate tracking and timely follow-up. Sales Representative, 04/2013 to 10/2015

California's Great America – Santa Clara, CA

• Cultivated customer relationships, enhancing satisfaction and repeat business.

• Executed sales strategies to drive revenue growth across diverse demographics. Office Manager, 11/2009 to 10/2011

VoiceWare Systems – Daly City, CA

• Streamlined office operations to enhance efficiency and reduce overhead costs.

• Managed scheduling and resource allocation for diverse projects, ensuring timely completion. Education

Medical Billing and Coding Course: 07/2025

Cal Regional - Fairfield, CA

Completed medical billing and coding course.

4.0 GPA

High School Diploma: Advanced Math, Biology, Chemistry, 08/2005 Skyline College - San Bruno, CA

No Degree: General Studies, 09/1991

American River College - Sacramento, CA

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