Administrative Professional with Patient Care Experience
Resume:
Summary
Skills
Experience
Cecila Phillips
Webster, FL 33597
******************@*****.***
WWW: Bold Profile
Detail-oriented office administration and customer service professional with proven success in optimizing workflows and enhancing operational efficiency. Strong background in delivering high-quality service and training employees to improve performance. Focused on streamlining processes to elevate client experiences and support organizational objectives.
Office administration and
management
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• Customer service excellence
• Process optimization
• Employee training and coaching
• Document organization
• Appointment scheduling
• Active listening skills
• Time management strategies
• Attention to detail
• Data entry and input
• Clear communication skills
June 2025
to
Current
GAP Building Services Dade City, Florida
Assistant Office Manager
• Coordinated daily operations to ensure efficient workflow and team collaboration.
• Assisted in developing training materials for new staff onboarding processes.
• Led team meetings to discuss project updates and address employee concerns. Implemented process improvements to streamline customer service interactions and responses.
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Facilitated communication between departments to enhance project alignment and execution.
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Resolved customer inquiries and issues with professionalism and effective problem- solving skills.
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• Ensured compliance with safety regulations and company policies. March 2022
to
June 2025
Premier Community HealthCare Group Dade City, Florida CNA/Scheduler II
• Facilitated effective communication with patients and families regarding care plans.
• Documented patient care services through accurate charting in designated areas.
• Ensured HIPAA compliance to protect the confidentiality of patient information. Coordinated appointment schedules for patients and healthcare providers to optimize flow.
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Managed multiple calendars to enhance staff availability and patient scheduling efficiency.
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• Collaborated with clinical staff to improve scheduling processes and procedures.
• Trained new staff on scheduling tools and best practices for operational excellence. Maintained positive relationships with staff while ensuring compliance with scheduling policies.
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March 2019
to
March 2022
Assisting Hands Serving Pasco and Pinellas County Land O' Lakes, Florida Care Giver/Scheduler/Coordinator
• Coordinated schedules for caregivers and clients across Pasco and Pinellas counties. Managed appointment changes, ensuring timely communication with staff and clients.
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• Scheduled home visits to facilitate in-home care services efficiently.
• Collaborated with team members to resolve scheduling conflicts effectively. Utilized scheduling software to optimize caregiver assignments based on client needs.
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• Maintained accurate records of appointments, cancellations, and client preferences.
• Assisted in training new staff on effective scheduling processes and tools used. Developed streamlined workflows for managing caregiver availability and client requests.
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November 2017
to
March 2019
The Florida Law Group Tampa, Florida
Legal Assistant
• Organized legal documents for case preparation and attorney review.
• Managed client communications and scheduled appointments efficiently.
• Maintained case files ensuring compliance with legal protocols.
• Developed office procedures to enhance workflow and document tracking.
• Proofread drafts of legal documents for grammatical accuracy.
• Scanned physical documents into electronic format for secure storage.
• Reviewed and prepared various legal documents, including contracts and motions. Participated in client interviews, documenting information gathered during questioning.
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February 2013
to
January 2016
West Winds/Rosecastle of Zephyrhills Zephyrhills, Florida Care Companion / Med. Technician
• Provided companionship and support to residents during daily activities.
• Assisted with personal care tasks, including grooming and hygiene.
• Engaged residents in recreational and social events to enhance well-being.
• Monitored resident health and reported changes to nursing staff promptly.
• Maintained clean and safe environment for all residents.
• Documented daily activities and observations in care logs accurately.
• Managed medication reminders according to prescribed schedules for clients.
• Collaborated with care staff to ensure consistent quality of care. June 2014
to
September 2015
Edwinola Assited Living Facility Dade City, Florida Care Companion/ Med. Technician
Assisted residents with daily living activities, including bathing, grooming, and toileting.
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Maintained clean, safe environments through regular housekeeping and laundry tasks.
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Documented resident observations and health status changes accurately and promptly.
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Collaborated with healthcare staff to ensure comprehensive care tailored to resident needs.
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Communicated effectively with families regarding updates on resident care and facility operations.
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Education and Training
Certifications & Licenses
Provided companionship and emotional support to enhance residents' quality of life.
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• Responded swiftly to emergency situations, ensuring safety for clients and staff. Administered medications and monitored vital signs according to prescribed schedules.
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June 2000 Zephyrhills High School Zephyrhills, FL
High School Diploma
Keiser University Lakeland, FL
Bachelor of Science: Nursing
CNA License
Basic Life Support (CPR and AED)
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