Service Coordinator with 10+ Years of Experience
Resume:
Marinda Mollkoy
Surprise, AZ *****
*************@*****.***
Professional Summary
• Multi-market Service Coordinator with 10+ years of experience in customer service, administration, and sales. Known for being adaptable, solutions-focused, and detail-oriented, with a strong track record of coordinating service requests, de-escalating resident concerns, and supporting leadership through accurate documentation and process improvement. Experienced with Salesforce, Workday, and dispatch systems, and skilled in project management, client relationship building, operational problem-solving, and workflow optimization. Passionate about creating seamless processes, fostering clear communication, and delivering high-quality resident experiences, prepared to excel in remote or on-site coordination, administrative, or customer success roles. Authorized to work in the US for any employer
Work Experience
Service Coordinator
Progress Residential-Surprise, AZ
September 2021 to Present
Serve as a centralized point of contact for residents across multiple Florida markets, managing high- volume inbound calls, emails, and web requests and directing inquiries to the appropriate departments De-escalate resident issues professionally while maintaining service standards, company policies, and timelines
Utilize Salesforce, Workday, and dispatch systems to document, track, and route service requests accurately
Receive, process, and validate electronic work orders and resident requests, ensuring accuracy, completeness, and proper routing while identifying gaps or missing information for follow-up Manage and schedule service requests and work orders, including HOA-related requests, across multiple markets
Coordinate and adjust schedules for in-house technicians and third-party vendors Act as a communication bridge between residents, technicians, managers, coordinators, and vendors to ensure alignment and follow-through
Review third-party invoices for accuracy, including pricing, scope of work, and supporting documentation, prior to manager review
Validate requested work aligns with company capabilities and operational guidelines Identify priority issues and escalate appropriately to prevent service delays or resident dissatisfaction Analyze recurring issues and contribute recommendations to improve workflows, communication, and service processes
Maintain detailed, accurate documentation to support operational visibility and accountability Senior Sales Marketing Manager
Staylisted-Phoenix, AZ
January 2018 to May 2021
* Recognized as top salesperson in early 2021, generating over $65,000 in revenue
* Conducted 500+ outbound and inbound calls daily to qualify and close B2B sales for SEO services
* Promoted from opener to closer, handling payment collection and detailed product explanations
* Trained new openers on call transcripts and outbound sales techniques
* Issued daily leads and managed sales floor database
* Provided quotes and managed client accounts throughout the sales process
* Built and maintained business platforms for ongoing client engagement
* Demonstrated strong problem-solving and negotiation skills to close deals Technical Support
Concentrix-Tempe, AZ
December 2014 to June 2015
* Provided technical support for Samsung smart TVs, phones, and tablets
* Scheduled service orders to ensure timely repairs for customers
* Managed customer accounts and provided status updates to internal and external stakeholders Supervisor
Johnny Rockets-Scottsdale, AZ
August 2013 to August 2014
* Managed employee schedules and supervised daily operations
* Interviewed, hired, and trained new employees
* Opened and closed the store, ensuring all procedures were followed
* Supervised cash handling and inventory audits
* Maintained a clean and organized store environment Education
High School Diploma
CA
Skills
• Technical Proficiency
• Computer literacy
• Multi-Market Service Coordination Resident & Customer De-Escalation Data Entry & Document Processing Salesforce Workday Dispatch Systems Vendor & Technician Coordination Scheduling
& Workforce Support Invoice Review & Documentation Cross-Functional Communication Process Improvement & Risk Identification
• Writing skills
• Computer operation
Languages
• English
Certifications and Licenses
Driver's License
Additional Information
Professional Development
Progress Residential — Workday Learning
Workplace & Operational Safety: Field Safety Awareness, Ladder Safety, Workplace Safety Series, Security Operations
Compliance & Regulations: Fair Housing, Annual Compliance Training, Construction Safety Awareness Operational Excellence: Case Management Foundations, Goal Setting, The Art of Conversations, Security Awareness, Basic Cybersecurity
Communication & De-escalation: De-escalation Techniques, Customer Interaction Best Practices Administrative & Travel Skills: Dock Safety, Travel & Business Expense Training
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